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Customer reviews: Wiser Upsell & Cross Sell

Reviews (723)

Overall rating
4.9

What Merchants Think

The reviews for "Wiser Product Recommendations" reveal highly positive sentiments. Merchants have consistently praised the app for its user-friendly nature, robust features, and exceptional customer support. Many have highlighted the app's positive impact on their sales and the seamless integration it offers into existing systems. Both the expertise and the promptness of the support team, particularly individuals like Toheeb and Ankit, have been especially appreciated, reinforcing a strong sense of trust and satisfaction among users.

Key Strengths

  • Exceptional customer support, often going above and beyond.
  • Easy to use and integrate with existing systems.
  • Solid performance in increasing sales and conversions.
  • High degree of customization available for a seamless store experience.
  • Strong AI-based recommendations for upselling and cross-selling.

Common Concerns

  • Confusion regarding billing related to total monthly orders and perceived lack of transparency.
  • Some features or translations not fully available, requiring additional customization.

Final Thoughts

Overall, "Wiser Product Recommendations" stands out as a dependable and efficient tool for retailers looking to boost their sales through intelligent recommendations. The app's comprehensive features and outstanding customer service make it a recommended addition for e-commerce stores, though potential users should clarify billing details up front to avoid misunderstandings.

Fine Modesty

Apr 09, 2025  on Shopify

SHOUTOUT TO TOHEEB!! He helped me with my widgets and fixing image sizes and loading. And I really enjoy Wiser. It has great features with AI for the product recommendations, as well as FBT and even top sellers. So it gives each user on the website a different experience tailored for that client. And well, the support team is amazing always answering questions and helping me out so i really really appreciate that

G3X Fitness

Apr 08, 2025  on Shopify

I am really happy with the Wiser app. I like the different AI features it has for product recommendations and suggestions but yet you still also have manual control if you need it as well. The support team is amazing and always responsive with any help or questions I have. Shoutout to Ankit for always responding to all my countless questions and assisting me on better understanding how to best use Wiser. and even Prachee as well for assisting.

MOSCOT NYC SINCE 1915

Apr 01, 2025  on Shopify

Wiser is a great app with great customer support. The worked with us to carefully design each module in alignment with our Site theme and are super responsive whenever we had an issue. Definitely recommend - especially for smaller companies looking to implement AI functionality.

The Engineer's Corner

Mar 25, 2025  on Shopify

Very good app with plenty of valuable features. Wish the cart drawer upsell didn't require a manual code and was also available in the free version instead of a paid subscription. Despite that, the free plan under 50 orders per month is very reasonable. Overall a must-have for any store.

Admira Distribution

Mar 10, 2025  on Shopify

Awesome app with really useful features, and the most important thing is that the support team is always eager to respond immediately to your requests. I recommend it!

Vanto

Mar 06, 2025  on Shopify

My set up with Ankith was excellent.We exchanged ideas and he advised on best practice.WISER support is of a very high standard and the app is highly recommended.

Roots Refillery

Feb 27, 2025  on Shopify

Customer service has been very responsive, which I appreciate. I look forward to working with this company to grow my online sales!

Totsy

Feb 12, 2025  on Shopify

Overall a great app and the customer service is very helpful. I would certainly recommend it to others!

Seville Classics

Feb 04, 2025  on Shopify

We've been using Wiser for a few years now and love it so far! Our customer support representative is super responsive and will always quickly resolve our issues. Really recommend Wiser!

EnsoSpain

Jan 20, 2025  on Shopify

Easy to use application, with great features using the free plan they offer. Emphasize the good and fast support they offer.

Mama & Macha

Jan 09, 2025  on Shopify

I had an amazing experience working with Tobeeb! He was incredibly helpful in setting up my app and went above and beyond to make my website look more professional and optimized for sales conversions. The app is easy to use and integrate. Makes my work a lot more easier.

My Store

Dec 25, 2024  on Shopify

The Wiser app is an absolute game-changer for Shopify stores! Its ease of use and intuitive interface make it a breeze to set up and customize. It offers powerful features that Shopify's native Search and Discover can't do. What makes Wiser even more exceptional is their customer support team. Huge shoutout to Toheeb for being the BEST support representative- super helpful, he went above and beyond to ensure all my questions were answered and assisted with my setup. If you're on the fence about adding Wiser to your store, don't hesitate—it’s a great addition to any storefront!!

Duck and Cover

Dec 19, 2024  on Shopify

Ankit provided exceptional support and resolved my issue promptly. His professionalism and expertise truly stood out, making the entire experience seamless. Highly recommend his assistance—thank you, Ankit!

ZINOREA

Dec 16, 2024  on Shopify

The support team behind this app is exceptional! They are responsive, professional, and always ready to help. I truly appreciate their quick actions and thoughtful suggestions to improve my store. Highly recommend this app for both its functionality and amazing customer support!

Hamilton & Co

Dec 11, 2024  on Shopify

Installed the app, had to approve the monthly charge before I could even use it (so much for a free plan) which I declined. Read more reviews and FAQs to see that their billing is based off of total monthly orders on your store. Including orders that their app may not have had any part in generating the sale. How is that even justifiable? You say there's analytics of what the app helped sell in a store, so why isn't billing based off that? I mean really...what a scam.

Queenify Jewelry

Dec 10, 2024  on Shopify

Very good application. Especially the upsell and recommendation widgets are very successful. Also, their customer support service is very fast and very helpful. There is almost nothing they can't do and they are more than willing to do whatever you ask.

The Thirties by gk

Nov 26, 2024  on Shopify

"Excellent Service and Quick Response!" I had a fantastic experience with Iser Services. The technician was extremely professional, knowledgeable, and friendly. They responded quickly to my request and resolved the issue in no time. I was impressed with the efficiency and the attention to detail. Highly recommend their services to anyone looking for reliable and fast technical support!

Pandera

Nov 25, 2024  on Shopify

We used the App from about 2 years. Now I needed to edit something on a widget and they did all that I needed. Great Support ! I recommend !

Sunflower Seed Vintage

Nov 24, 2024  on Shopify

I found the app quite easy to navigate and integrate but then had a pop up chat that helped me refine my offering, which was amazing!

MyDreamPet Dyrehandel

Nov 23, 2024  on Shopify

Great app and not least a very helpful team that is ready to help when needed. This app has my highest recommendations. The only downside is that it has not been translated into Danish yet, but you can sit down and translate the individual main texts yourself without much difficulty.

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