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Customer reviews: Wiser ‑ AI Upsell & Cross Sell

Reviews (417)

Overall rating
4.9

What Merchants Think

The reviews for "Wiser Product Recommendations" reveal highly positive sentiments. Merchants have consistently praised the app for its user-friendly nature, robust features, and exceptional customer support. Many have highlighted the app's positive impact on their sales and the seamless integration it offers into existing systems. Both the expertise and the promptness of the support team, particularly individuals like Toheeb and Ankit, have been especially appreciated, reinforcing a strong sense of trust and satisfaction among users.

Key Strengths

  • Exceptional customer support, often going above and beyond.
  • Easy to use and integrate with existing systems.
  • Solid performance in increasing sales and conversions.
  • High degree of customization available for a seamless store experience.
  • Strong AI-based recommendations for upselling and cross-selling.

Common Concerns

  • Confusion regarding billing related to total monthly orders and perceived lack of transparency.
  • Some features or translations not fully available, requiring additional customization.

Final Thoughts

Overall, "Wiser Product Recommendations" stands out as a dependable and efficient tool for retailers looking to boost their sales through intelligent recommendations. The app's comprehensive features and outstanding customer service make it a recommended addition for e-commerce stores, though potential users should clarify billing details up front to avoid misunderstandings.

By Baano

Jul 01, 2025  on Shopify

so far so good, just installed this app and it works great. Customer service is amazing - Thank you

MunchiesHouse

Jun 27, 2025  on Shopify

We've been using Wiser on our Shopify store and it's been a game-changer for boosting upsells and cross-sells across our website. As a brand with a wide product range, we needed a smart recommendation engine—and Wiser delivered. Key Features We Loved: Personalized Recommendations – It automatically shows “Related Products,” “Frequently Bought Together,” and “Recently Viewed Items” based on customer behavior. Custom Placement – You can place widgets on homepage, product pages, cart page, or anywhere using Shopify sections. AI-Powered Engine – Recommendations get smarter over time, helping increase AOV without any manual input. In-Depth Analytics – You can see how much revenue is driven directly by Wiser’s recommendations. Ease of Use: The app is incredibly intuitive. Installation was fast and the support team helped us fine-tune placements to match our theme perfectly. The admin dashboard is clean and provides great insights. Support: Their customer support team is responsive and hands-on. They even helped us customize the design of our widgets to match our branding.

Kiddos Kicks

Jun 26, 2025  on Shopify

My experience with the support team — especially Toheeb — has been absolutely amazing. I'm not a tech expert, and I often struggle to get the most out of new apps. But thanks to Toheeb’s patient and knowledgeable support, I not only got the app set up correctly but now fully understand its potential. If it weren’t for his help, I probably wouldn’t have kept the app installed — but after today, I can confidently say this is one of the best apps on Shopify for boosting sales and increasing AOV. I’ll be recommending it to all my fellow eCommerce business owners here in Australia. Highly recommend — easily one of the top-performing apps on the platform!

Tiny Lux

Jun 26, 2025  on Shopify

Excellent, efficient, friendly and positive support. Pracheed definitely delivers personal and unrivalled support. The DEV team also delivers on promise.

Votch

Jun 24, 2025  on Shopify

Fantastic support from Ankit at Wiser! I had a brilliant experience with Ankit while setting up the Wiser app on my Shopify store. He was incredibly helpful, knowledgeable, and quick to respond to any questions I had. Ankit went above and beyond to make sure everything was working smoothly and tailored to my store's needs. It’s rare to come across such dedicated and friendly support — a real credit to the Wiser team. Highly recommend both the app and Ankit’s top-notch assistance!

Bell Lane Coffee Roaster

Jun 23, 2025  on Shopify

I have only integrated the app and the customer service is outstanding so far, Prachee was so helpful, patient and informative. Great onboarding support so far.

Baci Fashion

Jun 19, 2025  on Shopify

Wiser has been super helpful in improving our product recommendations and overall customer experience. The app is easy to use and does exactly what we need. A big thank you to Ankit, who was incredibly kind, responsive, and communicative throughout the support process. He made sure everything was running smoothly. Highly recommend both the app and the support team!

OddMall

Jun 17, 2025  on Shopify

Highly Recommend this app to all. Great features on the free tier and affordable pricing on subsequent tiers. Feature rich and highly intuitive. Customer service is top notch. Had some problems with app features but Ankit reached out and booked a Google meet and took care of all my issues. Most apps do not take their service to that level but Wiser does. I'm very happy with the look and functionality of the app and the service is what made me keep it. Don't hesitate to install this app.

Dyulokha

Jun 16, 2025  on Shopify

The team was highly responsive and exceptionally helpful in resolving our issue promptly. Their strong expertise in both technology and the e-commerce domain was evident throughout the process. We truly appreciated their support and professionalism

Matr Boomie Wholesale

Jun 09, 2025  on Shopify

Wiser app has been working great. Their conversion $ has been vey high and it makes Wiser a vey smart invenstment. Their team is also very helpful and responsive. They customized the app to work on our site within our parameters. We are happy with Wiser and recommend it.

Melita Organics

May 13, 2025  on Shopify

Great customer support. Very fast response time over chat. They set up the app for me exactly as I wanted in terms of layout and design.

VINEBOX

May 12, 2025  on Shopify

Wiser has been very responsive in assisting us setting up our recommendations. They also jumped into action and fixed an issue that I created on my end. Highly recommend the app and their customer service and IT Support.

RJI Designs

Apr 28, 2025  on Shopify

I needed to customize the widget colors--the app's help team is fantastic. Knew exactly what I wanted and made it happen within minutes.

Epitome of Beaute

Apr 23, 2025  on Shopify

The customer service at Wiser is top notch. They did an excellent job implementing Wiser upsell flows on my website. A special shout out to Ankit for helping me navigate this app.

Huggwaii

Apr 16, 2025  on Shopify

Useful! Very smart and allows product exclusion. The support team has been incredibly helpful, highly recommended!

Fine Modesty

Apr 09, 2025  on Shopify

SHOUTOUT TO TOHEEB!! He helped me with my widgets and fixing image sizes and loading. And I really enjoy Wiser. It has great features with AI for the product recommendations, as well as FBT and even top sellers. So it gives each user on the website a different experience tailored for that client. And well, the support team is amazing always answering questions and helping me out so i really really appreciate that

G3X Fitness

Apr 08, 2025  on Shopify

I am really happy with the Wiser app. I like the different AI features it has for product recommendations and suggestions but yet you still also have manual control if you need it as well. The support team is amazing and always responsive with any help or questions I have. Shoutout to Ankit for always responding to all my countless questions and assisting me on better understanding how to best use Wiser. and even Prachee as well for assisting.

MOSCOT NYC SINCE 1915

Apr 01, 2025  on Shopify

Wiser is a great app with great customer support. The worked with us to carefully design each module in alignment with our Site theme and are super responsive whenever we had an issue. Definitely recommend - especially for smaller companies looking to implement AI functionality.

The Engineer's Corner

Mar 25, 2025  on Shopify

Very good app with plenty of valuable features. Wish the cart drawer upsell didn't require a manual code and was also available in the free version instead of a paid subscription. Despite that, the free plan under 50 orders per month is very reasonable. Overall a must-have for any store.

Admira Distribution

Mar 10, 2025  on Shopify

Awesome app with really useful features, and the most important thing is that the support team is always eager to respond immediately to your requests. I recommend it!

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