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Customer reviews: Wiser ‑ AI Upsell & Cross Sell

Develop by Shopify

Reviews (447)

Overall rating
4.9

What Merchants Think

The reviews for "Wiser Product Recommendations" reveal highly positive sentiments. Merchants have consistently praised the app for its user-friendly nature, robust features, and exceptional customer support. Many have highlighted the app's positive impact on their sales and the seamless integration it offers into existing systems. Both the expertise and the promptness of the support team, particularly individuals like Toheeb and Ankit, have been especially appreciated, reinforcing a strong sense of trust and satisfaction among users.

Key Strengths

  • Exceptional customer support, often going above and beyond.
  • Easy to use and integrate with existing systems.
  • Solid performance in increasing sales and conversions.
  • High degree of customization available for a seamless store experience.
  • Strong AI-based recommendations for upselling and cross-selling.

Common Concerns

  • Confusion regarding billing related to total monthly orders and perceived lack of transparency.
  • Some features or translations not fully available, requiring additional customization.

Final Thoughts

Overall, "Wiser Product Recommendations" stands out as a dependable and efficient tool for retailers looking to boost their sales through intelligent recommendations. The app's comprehensive features and outstanding customer service make it a recommended addition for e-commerce stores, though potential users should clarify billing details up front to avoid misunderstandings.

Feather n Weave

Dec 10, 2025  on Shopify

Prachee has been very helpful in getting everything right when it comes to installing the widgets. Liking this app and service.

AaMe

Dec 09, 2025  on Shopify

Just setting up the app ,and Prachee helped me achieve exactly what I wanted to do using the app. Good support till now.

carolinacooker

Dec 08, 2025  on Shopify

Very useful app! Easy to use and helps improve product recommendations. Support team is quick and helpful.

Calla Vie Boutique

Dec 03, 2025  on Shopify

If I could give 10 stars, I would! Toheeb was absolutely amazing. He provided so many details and helpful information on what I should do (honestly, a bit over my head!), so I asked if he could just set it up for me—and he did. He added everything I needed to upsell, make recommendations, and so much more. Highly recommend. Thank you, Toheeb!

DogPack

Dec 01, 2025  on Shopify

Great support that is fast, service minded and that solves your issues super fast. Very ease app that works perfectly with Shopify Motion. Easy to set up and do your settings in and fast and friendly support. I recommend this app!

A.A.Y

Nov 29, 2025  on Shopify

I Love Wiser.. Just Started with the Amazing friendly and Professional help from Prachee ): You are the Best!!

Okapu

Nov 28, 2025  on Shopify

App did exactly what i needed. Great support made the process seamless. Parachee was patient and of great help

Marbled & Cured

Nov 28, 2025  on Shopify

The support is amazing, Prachee was very helpful and spent a lot of time helping me customise the widget to match the theme using their own design team to achieve it, all for free. I am technical, but they still took care of it all, I didn't need to be.

Tour Ready Trends

Nov 27, 2025  on Shopify

Wiser is a MUST-HAVE for your store! The app is incredible, and the support is first class!!! Their team goes above and beyond. Especially Toheeb, their team never sleeps.... No matter what question I have or whenever I need support, the response time is fast, and Toheeb totally gets it and understands the customer's needs!! I highly recommend, especially considering this app has A LOT of seamless integrations with some of the best apps on the market for your store. Compare that with outstanding customer service, and this one is clearly a winner!

Regal Reserve

Nov 19, 2025  on Shopify

parchee se demoro algo, pero al fin y al cabo soluciono el problema que tenia, agradezco infinitamente su ayuda brindada, es el mejor haciendo su trabajo, aunque al principio me toco esperar cerca de 1 hora para alguien me atendiera, gracias

Good-Lite Co

Nov 17, 2025  on Shopify

We have used the Wiser App for five years and it has been a steady, reliable part of our store. It is easy to work with, even without much technical background, and the support team has been helpful when we have needed guidance. It continues to be a useful tool in our ecommerce setup. We have struggled to get it to work intuitively with Shopify B2B catalogs but otherwise it has been great!

STRICTLY

Nov 14, 2025  on Shopify

Amit and Prachee are always so attentive to any issues I need at anytime. Ecommerce needs speed and to have the Wiser team respond + action so quickly every enquiry, its life saving.

Royal Threads

Nov 09, 2025  on Shopify

These guys are good. They customized things around my needs. Good app. Good result. I recommend it.

A Cottage in the City

Nov 07, 2025  on Shopify

Just downloaded the app so I can only speak to the customer service so far and Toheeb has been amazing! He helped set up our first widget and it looks amazing! He was very responsive and got everything working and looking great within no time at all. Can't wait to see how it works on our store!

joei

Oct 24, 2025  on Shopify

This app has been great so far. Really excited to have it on my site! Toheeb is the best to work with!

ESP Truck Accessories

Oct 16, 2025  on Shopify

After adding the app I had a few questions and was offered by customer support to set this all up for me so I can get started right away! I received the best customer service support with the staff and the quickest response. I feel this app will help us increase sales and found that using the manual recommended tab best suits our needs! This is the best support I've received in comparison to any other apps I have added to our site on Shopify! Thank You Team!

caribushop

Oct 14, 2025  on Shopify

I need it to set up manual recommendation in product pages and it worked perfectly. I can show/hide the "add to cart button" (which other plugins just show and don't allow you to hide) and if some products don't have handpicked recommendations you can set up a "fallback". The support is fast and efficient. Great experience!

Kusi Foods

Oct 13, 2025  on Shopify

Toheeb was more than great. Understood my issue immediately and helped me fix issues on my backend to support the drawer so it worked perfectly. Great work here!

Wittworkshop

Sep 30, 2025  on Shopify

Very disappointing. Features mentioned in the app listing are not included without paying hundreds of dollars a month. DO NOT USE

Me Loovely

Sep 26, 2025  on Shopify

An incredibly powerful app, with multiple applications. I'd suggest working closely with their support team to select the best widgets for your business. We worked with Prachee and Shantanu who were refreshingly proactive and reactive. They helped us understand the potential and made the whole process simple and quick. Highly recommend.

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