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Customer reviews: Rebuy Personalization Engine

Develop by Rebuy

Reviews (784)

Overall rating
4.8

What Merchants Think

The "Rebuy Personalization Engine" has received diverse feedback from merchants. Generally, users appreciate its powerful features and the positive impact on sales metrics like Average Order Value (AOV) and Conversion Rate (CVR). Many reviews highlight exceptional customer support as a key element of their positive experience. However, some merchants have faced challenges with technical implementations and theme compatibility.

Key Strengths

  • Powerful upselling and cross-selling features that boost sales and customer experience.
  • Exceptional customer support, with many positive mentions of specific support team members like Suki, Monica, Max, and others.
  • Notable impact on key metrics such as AOV and CVR, making it a valuable tool for many merchants.
  • Highly customizable widgets and features that can be tailored to individual store needs.
  • User-friendly interface, though some complexity can be expected for beginners.

Common Concerns

  • Compatibility issues with premium or specific themes, leading to difficulties in integration and setup.
  • High complexity with a steep learning curve for new users, particularly concerning customization.
  • Long turnaround time for resolving bugs or issues, with some reports of less effective development support.
  • Pricing concerns, particularly for larger stores not utilizing all available features.
  • Instances of technical glitches affecting store functionality, causing frustration among users.

Final Thoughts

Overall, the "Rebuy Personalization Engine" is highly regarded for its robust functionality and superior customer service, which most merchants find especially helpful. While it offers valuable tools that can significantly enhance sales performance, potential users should be aware of the technical challenges and pricing considerations that come with this feature-rich platform. Engaged support and a willingness to learn the system's intricacies are critical for maximizing its benefits.

LIVERPOOL LOS ANGELES

Apr 17, 2024  on Shopify

Rebuy has been a game-changer for us, delivering exceptional ROI! While initially attracted by its Smart Cart features, we were blown away by the AI/ML-powered product recommendations. Our dedicated CSM, Monica, has been instrumental. Her thorough understanding of our business needs has uncovered numerous functionalities we're excited to explore further. With Rebuy, the possibilities seem endless, and we can't wait to see what else lies ahead!

LUNA Sandals

Apr 17, 2024  on Shopify

Rebuy is the most sophisticated app I know. It basically unleashes innumerable numbers of ways you can improve customer shopping experience, upsells, personalizations, cart customizations, ability to create complex rules... possibilities are endless. Rebuy team also is super helpful with setup and nurturing the account to constantly make it better. We were lucky to have been matched with Max. He's been phenomenal and helped us to gradually expand the tools we actively use with Rebuy. Definitely a worthy addition!

Opus Art Supplies

Apr 17, 2024  on Shopify

It's the team that truly makes them stand out. Suki, our launch manager has been a champion for us. Thanks for the education on the platform and helping us get the most out of Rebuy! We have already begun to see positive results.

Pants & Socks

Apr 16, 2024  on Shopify

5 Stars for Moe from the support/implementation team. Super patient, friendly and communicative. Quickly solved what was a frustrating impasse for me and a time critical issue for the business, without any fuss. Thanks Moe!

Northern Fitness

Apr 15, 2024  on Shopify

It's a great app with lots of functionality and customization. Katie provided very thorough support and walked us through the ins and outs of Rebuy, so we feel much more confident using Rebuy now thanks to her!

Energy Muse

Apr 15, 2024  on Shopify

Working with Rebuy has completely up-leveled our business! Their team is super helpful and easy to work with -- shout out to Suki and Max. We just completed an expansion pack with them and are seeing incredible results already. For any ecommerce shop, this should be the #1 app your install.

Makedo

Apr 14, 2024  on Shopify

Suki was really helpful and available whenever we had an enquiry. The Launch package was super helpful and allowed us to manage the launch without internal dev work. Recommend!

VITAMAN USA

Apr 12, 2024  on Shopify

I rate this app 5-star. For both functionality and knowledgeable support. Working before with several apps, we always lack some features. Rebuy offered us what we needed with various options for subscription products (we used both Recharge and Stay.ai) The app works out of the box, if something is not working - support solves these issues promptly. Best upsell/cross-sell app from who we worked with so far.

Mauviel1830

Apr 11, 2024  on Shopify

Our team has learnt a lot from the Rebuy team, Max Trummer has been amazing, explaining everything very carefully and we have increased our sales! Not only that, we are guaranteeing that our customer's experience is perfect from the moment they open our website until the very end at the check-out thanks to the app!

Unjury

Apr 02, 2024  on Shopify

Rebuy widgets have had an impact on our ability to personalize product recommendations to customers. They have so many great widgets to use in a store. The flyout cart and upgrade to subscription feature are a game changer. Our dedicated CSM, Monica, is awesome. She is an extension of our team helping us optimize our stores and alerting us to new features that might be worth testing out. Looking to increase AOV, try Rebuy. There are lots of options that will work for any business.

Patagonia Provisions

Apr 02, 2024  on Shopify

I love Rebuy. This app is powerful - and has helped us improve our AOV, and upsell in so many creative ways to customers. Its super user friendly to use and if you run into any issues their customer service team is top tier (SHOUT OUT STEVEN ILYSM).

Terra Nova Coffee

Mar 29, 2024  on Shopify

Highly recommend. The app is easy to use and returns meaningful results. Moreover, their support team is outstanding. We recently ran into a bug and their commitment to resolving the issue was impressive. They spent literal days helping me troubleshoot, always with a friendly and professional demeanor. Look forward to growing our business with them.

Troll Co.

Mar 28, 2024  on Shopify

Rebuy is a valuable tool for boosting sales with a dedicated Success Manager available for communication and sales support.

Beautiful Brows & Lashes Professional

Mar 27, 2024  on Shopify

Rebuy is fantastic!! The implementation team is first class and will get you up and running in no time. Suki is the REBUY Goat and is great at making suggestions and using best practices when approaching the implementation. We're so excited to be working with REBUY.

Rootless Coffee Co

Mar 27, 2024  on Shopify

Here is my advice: Stop looking at other options and sign up for Rebuy now! This is one of the most intuitive, effective, and all encompassing plugins available on Shopify. I'm a busy guy so I opted for the Rebuy team do my install which was an INCREDIBLE experience. For the value they offer, it is super reasonably priced. Not to mention their team is fricken awesome. I worked with Aiman on my pre-launch/launch and Dante walked me through how to set up my data sources. Both of these guys went above and beyond and you can tell they genuinely care about their customers. On to the best part, I keep seeing orders come in with Rebuy add ons. If you're looking to generate more conversions, higher AOV, and elevating every aspect of the customer journey, Rebuy is the way to go.

Pet Honesty

Mar 27, 2024  on Shopify

We're technically still in trial but the results speak for themselves. We might submit a followup review after some more time. So far, we're all pleased with the performance, the service and all the support.

Urban Industry

Mar 27, 2024  on Shopify

So far so good with installing the rebuy app.. We're seeing some early signs thats its working and doing what we hoped it would. Big shout out to Suki who helped us Onboard and continued to help with some teething problems! Great asset to the rebuy team!

DIY Craft Warehouse

Mar 26, 2024  on Shopify

Big thumbs up and 5 stars to Rebuy! It has truly boosted our sales. At the start, I was skeptical about the return on investment, but the outcomes have undeniably demonstrated its worth, and now I'm fully convinced. I really want to thank Max Trummer for making everything so clear and easy to understand, always being there to answer my questions. His suggestions for growing sales have been outstanding. His advice and follow-through are outstanding. If I were in charge, I'd reward him with a paid vacation to Hawaii – he's that impressive!

Dreamland Baby

Mar 26, 2024  on Shopify

Rebuy has empowered our small team to quickly implement website changes that would have otherwise demanded extensive development and project management efforts. They have truly streamlined the process of providing a personalize shopping experience. Rebuy’s features have made a huge impact in our efforts to increase AOV. The setup process was straightforward, and they provide documentation and support for implementing all of their different widgets. Ali has been an amazing resource, consistently offering support and insights as we refine and enhance our widgets. She’s always quick to respond to the manyyy questions I ask. After seeing the significant impact of the platform, we chose to collaborate with Aaron and Jeff on the development of additional widgets! They are excellent communicators who offer recommendations and support throughout the entire process. They did an amazing job bringing our designs to life. Finding a user-friendly bundle experience that automatically adjusts to hide sold-out items/variants has been a long-time search, and Rebuy made it easy. I cannot recommend Rebuy enough! Their team has consistently exceeded my expectations; they go above and beyond.

Momofuku Goods

Mar 22, 2024  on Shopify

Rebuy has been an incredible partner by helping us customize the consumer purchase journey and adding impactful revenue with every order. Our account manager Janet is amazing -- always willing to help us test a new feature/strategy and continue to strive for impact across our Rebuy widgets. Looking forward to testing all the future widget innovation they have to offer!

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