Reviews: Rebuy Personalization Engine

Customer reviews: Rebuy Personalization Engine

Reviews (748)

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What Merchants Think

The "Rebuy Personalization Engine" has received diverse feedback from merchants. Generally, users appreciate its powerful features and the positive impact on sales metrics like Average Order Value (AOV) and Conversion Rate (CVR). Many reviews highlight exceptional customer support as a key element of their positive experience. However, some merchants have faced challenges with technical implementations and theme compatibility.

Key Strengths

Powerful upselling and cross-selling features that boost sales and customer experience.
Exceptional customer support, with many positive mentions of specific support team members like Suki, Monica, Max, and others.
Notable impact on key metrics such as AOV and CVR, making it a valuable tool for many merchants.
Highly customizable widgets and features that can be tailored to individual store needs.
User-friendly interface, though some complexity can be expected for beginners.

Common Concerns

Compatibility issues with premium or specific themes, leading to difficulties in integration and setup.
High complexity with a steep learning curve for new users, particularly concerning customization.
Long turnaround time for resolving bugs or issues, with some reports of less effective development support.
Pricing concerns, particularly for larger stores not utilizing all available features.
Instances of technical glitches affecting store functionality, causing frustration among users.

Final Thoughts

Overall, the "Rebuy Personalization Engine" is highly regarded for its robust functionality and superior customer service, which most merchants find especially helpful. While it offers valuable tools that can significantly enhance sales performance, potential users should be aware of the technical challenges and pricing considerations that come with this feature-rich platform. Engaged support and a willingness to learn the system's intricacies are critical for maximizing its benefits.

Lash Line

Jun 02, 2025 on Shopify

UPDATE: Rebuy was kind enough to reach out to us to help fix the issues we were experiencing. While this app didn't work out for our store in the end, their customer service is exceptional to ensure you are left feeling happy until it's resolved.

Saint Spritz

Apr 24, 2025 on Shopify

Rebuy has a lot of functions. They pitched and sold me on their service and "Launch" package and after spending all that money, we found out our skus were not compatible. It was a frustrating experience but their customer relations people reached out and offered a refund - which makes all the difference. We're going to try and see if we can rebuild our checkout cart so it's compatible with Rebuy in the future.

Deluxe Bathrooms

Apr 22, 2025 on Shopify

Rebuy comes with a lot of useful widgets. Most of the widgets are good. Some of the others, such as Smart Search, can be improved, but the support we have received from Bradley was incredibly responsive and proactive in addressing any issues or questions we've had. Recommend.

Breeo

Jul 30, 2024 on Shopify

Rebuy has definitely added value to our site in terms of AOV. Setup was easy, functionality has been great, and Reza has been one of the most outstanding platform reps I've ever had the pleasure to work with!

WMP Eyewear

Jul 30, 2024 on Shopify

Rebuy is a powerful tool that has positively impacted our store, making it a valuable addition for any e-commerce business looking to enhance customer experience and drive sales. Some Pros! - Their success team, developers, and support are very easy to work with. - Open to customization conversations. If the widgets don't look or act how you need, Rebuy is ready and willing to optimize their services to your needs. - They offer A/B testing, which isn't offered by similar apps. - Widget rules are highly customizable, allowing you to control what products are recommended to your customers. Some Cons! - Turnaround time for certain bug fixes can be long. The good news is if it's a big bug, their developers will implement a temporary fix while a permanent one is worked on. - Pricing can be expensive for bigger stores if you're not looking to utilize most of their features. - Rebuy has a ton of features, which is great for your store, but makes the learning curve a little steep. They have help docs, videos, and support to offset this. Overall, Rebuy has been very accommodating to our business needs, and we're grateful to work with them. Special thanks to our Success Manager, Reza, for being a one-stop Rebuy encyclopedia! You've helped us make the best use of Rebuy's features and keep us accountable for yearly goals.