We had a very frustrating experience with Rebuy. As a business, Wild Oak Boutique invested $1,500 for their developers to perform custom work on our smart cart, in addition to their $999 monthly subscription. However, the code they implemented caused a major issue on our website that was isolated to Safari browsers. The bug created a loading issue that made our website appear frozen to customers, resulting in an estimated $25,000 in revenue loss before a third-party developer finally identified and fixed the problem. Despite the obvious impact on our business, Rebuy refused to offer a refund for the custom work, citing the effort they put into it. For a service at this price point, we expected a much higher level of quality and accountability. Their unwillingness to take responsibility for the issue has left us feeling undervalued as a customer. They were only willing to offer a credit if we continued using them. If you're considering Rebuy, proceed with extreme caution, especially if you're relying on their paid development services. We wouldn’t recommend them.

Really helps with conversions! great app!

Excellent customer service today from Tom from the ReBuy team. He answered all of my questions with speed. Thank you for having excellent agents like Tom to take care of your customers!

The team was very helpful in setting everything up! Especially Suki and Roy!

Kalum was awesome and really helped introduce me to the full functionality of Rebuy, and get set up. Thanks so much Kalum!

The Rebuy app has been a fantastic solution to cart upsells and PDP recommendations that are bringing true value to our tech stack. We've been especially impressed with how dedicated and accommodating the team have been to get the tech right for us, assisting with customisations to ensure the integration looks and feels seamless onsite. Suki and Monica who we work with closely have been such a great help in assisting us navigate two deployments across our AU & USA site. Their proactive approach and willingness to assist our team and dev agency has made a big difference. We’re excited to continue working with Rebuy and grow our use of their tech across site. Thanks again to both Monica and Suki and the rest of the team!

Rebuy has been an absolute game-changer for our Shopify store. Since implementing their AI-powered product recommendations, we've seen noticeable boosts in both cart size and order value. The app not only enhances our revenue but also creates a seamless and personalized shopping experience for our customers. A huge shoutout to Monica, our amazing rep! She has been instrumental in guiding us through setup and optimization, ensuring we get the most out of Rebuy’s powerful features. Her expertise and dedication have made the integration process smooth and the results impactful. If you're considering ways to elevate your e-commerce game, Rebuy is a must-have tool. Thanks again to the team—and especially Monica—for your excellent support!

Very good app Useful and easy to use My msm is very good, good ideas, helps me a lot. Appreciate it. Thanks kalum

Amazing onboarding, thanks Monica

We have been with Rebuy for 7 months now. Beware of the following: 1) They will promise you a dedicate customer success manager whom is supposed to be proactive in offering strategy, data review etc- none of this will happen unless you continually beg for it. 2) They will charge you for recurring subscription revenue although when asked during onboarding, we were told that we would only be charged for the initial order. 3) REVIEW your monthly Shopify monthly bills from Rebuy very careful! They had overcharged us several thousand dollars and had we not checked, we would have never known.