Love that I can use AI to drive merchandising decisions on my site. Support has been top notch whenever I have a question or need custom help. My only feedback would be that the interface and customization can be a bit clunky for a novice. While functionality works perfectly, the aesthetics by default are very basic and require considerable CSS to stylize properly. If Rebuy was to add a GUI or Drag-and-Drop interface to stylize their widgets, this app would be perfect.

The latest version actually updated their discounting to use Shopify Functions which makes this app usable so I recently reinstalled it. The good. It does a lot in one app. GWP, Tiered GWP, Cross sells, Bundles, Post Purchase. My main complaint that this app is not intuitive and although their support is responsive it does take a lot of time to get this app up and running the way you want. There is a ton of time spent on troubleshooting. I am still trying to get GWP to work. I am currently using a different app (that literally took 3 min to set up) for that because I am still working on getting it to work in Rebuy. Another time suck is their inconsistent CSS styling across their components and carts. This means you will have to spend extra time writing CSS (hate!) making this app appear consistent across your website. When asked about this their support wrote: "The widgets and Smart Cart just happen to have different styling. For instance, the line items are bolded in Smart Cart but items in widgets are not. Please note that we cannot provide support for customizations beyond the scope of Rebuy." So my take is that app comes with a lot of functionality/stats but expect to also spend a lot of time on getting it right.

Literally anytime I add an app to my theme, Rebuy breaks and their support is less than helpful. I end up losing sales, and jumping through hurdles to figure out the fix and or uninstall the app I wanted.

Rebuy is a phenomenal tool for any store needing to unlock a lot of potential with a limited lift. In beginning as a new eCommerce manager assessing your app stack for marketing enablement is always a first order of business. All businesses come down to the dollars and "sense"! I was quickly introduced to Diana I, our account manager, who brought me up to speed super quickly. Between her and a past Shopify contact of mine who is also an account manager for them, Geoff B, both have fielded what I can only describe as borderline manic requests from me as I rapidly realized we needed to migrate to functions foundationally to truly unlock the power of the smart carts...and they've both been there every step of the way. We absolutely love Rebuy and it's value far outweighs it's cost. Don't sleep on this one, folks. Their support is unmatched.

We had such a wonderful launch journey with Ian, Suki, Kelsey and Vinson. Each of them really took the time to listen to our needs and came up with accommodating and innovative solutions. We were really impressed by how intelligent and efficient the rebuy team were. We have only just launched so we will be monitoring the results over the next two months but I have to say, this team has already made it rewarding for us. Thank you for an amazing, launch service!

Kalum was awesome and really helped introduce me to the full functionality of Rebuy, and get set up. Aiman and Dante were also awesome as we moved further through the process. Thanks to the whole team!

We're just getting started with the Rebuy app and Emelia was super helpful and responsive with our setup. Maria went above and beyond explaining how data sources work in relationship to the widgets. We feel this app has great potential for our store.

Max at Rebuy was incredible! He went above and beyond over several days to help me set up my GWP, even when custom coding was needed. Max guided me step by step, shared helpful docs, and recorded a Loom video to make sure everything was done correctly. Awesome service!

Rebuy has really helped us maximize conversion with their upsell widgets. Their customer service is top notch and has helped me even with complex customizations. Highly recommend for Shopify store users!

We have had Rebuy for about a month and so far, I am happy with adding the app to my stores. The platform is a bit overwhelming at first, but our CSM, Lihuen, has been a huge help in setting up data sources and walking through different functionality and capabilities. We installed the app at the worst possible time (right before BFCM) but the Rebuy team was able to get us up and running in time. We have a couple glitches that need to get worked out, but I'm confident that with the help of Lihuen and the Rebuy team, we will have everything working smoothly soon.

Suki has been instrumental in helping us successfully launch Rebuy on our website! Her guidance throughout the onboarding process was invaluable, and she patiently addressed all our questions and concerns. We were particularly impressed with Suki's proactive approach and her willingness to go the extra mile to ensure a smooth launch. Developer Roy also deserves a shout-out for his excellent work customizing a key feature to perfectly suit our needs.

Nam did an amazing job and was very patient and got everything I needed done! He was amazing and was very knowledgeable!

Absolute best upsell/cross-sell app on the market. Incredibly powerful, customizable, and customer-oriented.

This tool has been an absolute game changer for our conversions but also for our promotions. We can easily toggle between Gift with Purchase, upsells, cross-sells, and more. We're looking into the new bundle feature to sell more more more! Special shoutout to Ali Macdonald for being an incredible account manager, team player, extra hard worker. She's been going above and beyond on my aggressive timelines and getting the answer we need even when she doesn't have them. Don't go anywhere - you deserve a raise!!

Suki and Gary have been incredible to work with. Such fast and amazing service. I've never loved working with an app more than Rebuy!!!!