We've been with Rebuy for about a month now and have already seen a MASSIVE ROI. I highly recommend this app for people who are looking to set up complex bundle offers and have their Cart, PDP, checkout, and post-purchase up/cross-sells all in one platform. Suki and Janet have been a great help setting everything up and helping navigating our complex bundling offerings.

I usually hate working with success and implementation managers, but Rebuy made it so easy. The process could not have gone better. If you can, ask for Suki. She was amazing and made the process seamless and easy for two founders with no technical vocabulary at all.

When I installed on my store, it did not work. It wasted two weeks of my time. The drawer cart is not compatible on every theme, in this case for our theme. On mobile browser, the drawer cart gets the entire page. I reached out to their team, they don't have an engineer to help. Their success team are wonderful, but they are not very good at coding or fixing behind the hood. Not recommending if you are using premium themes.

Diana, Jason, and Tom are amazing! As we continue to leverage all the powerful features that Rebuy offers, I’ve needed quite a few tutorials and support assistance. Their team has been incredibly proactive, quick to respond, and always willing to share detailed explanations so I can learn as they help implement new features. They make the entire experience seamless and enjoyable. Not only are they knowledgeable, but they’re also an absolute pleasure to chat with. Five stars all the way!

Incredible support, and amazing features, we cannot fault the assitance we've been getting with ensuring this app is set up to really maximise our sales and have the look and feed we're going for!

Katie was absolutely amazing! Her support was prompt, thorough, and incredibly helpful. She went above and beyond to ensure everything was seamless, and her friendly attitude made the entire experience a pleasure. It’s rare to find such outstanding customer service. Highly recommend both Katie and the Rebuy app!

Rebuy has been a great app although a little confusing as it does so many things for our Shopify store. They've always had great support. Today I spoke with Steven and he guided me exactly where I needed to go. Will for sure recommend this app to people and the support plays a HUGE role in that.

Love that I can use AI to drive merchandising decisions on my site. Support has been top notch whenever I have a question or need custom help. My only feedback would be that the interface and customization can be a bit clunky for a novice. While functionality works perfectly, the aesthetics by default are very basic and require considerable CSS to stylize properly. If Rebuy was to add a GUI or Drag-and-Drop interface to stylize their widgets, this app would be perfect.

The latest version actually updated their discounting to use Shopify Functions which makes this app usable so I recently reinstalled it. The good. It does a lot in one app. GWP, Tiered GWP, Cross sells, Bundles, Post Purchase. My main complaint that this app is not intuitive and although their support is responsive it does take a lot of time to get this app up and running the way you want. There is a ton of time spent on troubleshooting. I am still trying to get GWP to work. I am currently using a different app (that literally took 3 min to set up) for that because I am still working on getting it to work in Rebuy. Another time suck is their inconsistent CSS styling across their components and carts. This means you will have to spend extra time writing CSS (hate!) making this app appear consistent across your website. When asked about this their support wrote: "The widgets and Smart Cart just happen to have different styling. For instance, the line items are bolded in Smart Cart but items in widgets are not. Please note that we cannot provide support for customizations beyond the scope of Rebuy." So my take is that app comes with a lot of functionality/stats but expect to also spend a lot of time on getting it right.

Literally anytime I add an app to my theme, Rebuy breaks and their support is less than helpful. I end up losing sales, and jumping through hurdles to figure out the fix and or uninstall the app I wanted.

Rebuy is a phenomenal tool for any store needing to unlock a lot of potential with a limited lift. In beginning as a new eCommerce manager assessing your app stack for marketing enablement is always a first order of business. All businesses come down to the dollars and "sense"! I was quickly introduced to Diana I, our account manager, who brought me up to speed super quickly. Between her and a past Shopify contact of mine who is also an account manager for them, Geoff B, both have fielded what I can only describe as borderline manic requests from me as I rapidly realized we needed to migrate to functions foundationally to truly unlock the power of the smart carts...and they've both been there every step of the way. We absolutely love Rebuy and it's value far outweighs it's cost. Don't sleep on this one, folks. Their support is unmatched.

We had such a wonderful launch journey with Ian, Suki, Kelsey and Vinson. Each of them really took the time to listen to our needs and came up with accommodating and innovative solutions. We were really impressed by how intelligent and efficient the rebuy team were. We have only just launched so we will be monitoring the results over the next two months but I have to say, this team has already made it rewarding for us. Thank you for an amazing, launch service!

Kalum was awesome and really helped introduce me to the full functionality of Rebuy, and get set up. Aiman and Dante were also awesome as we moved further through the process. Thanks to the whole team!

We're just getting started with the Rebuy app and Emelia was super helpful and responsive with our setup. Maria went above and beyond explaining how data sources work in relationship to the widgets. We feel this app has great potential for our store.

Max at Rebuy was incredible! He went above and beyond over several days to help me set up my GWP, even when custom coding was needed. Max guided me step by step, shared helpful docs, and recorded a Loom video to make sure everything was done correctly. Awesome service!

Rebuy has really helped us maximize conversion with their upsell widgets. Their customer service is top notch and has helped me even with complex customizations. Highly recommend for Shopify store users!

We have had Rebuy for about a month and so far, I am happy with adding the app to my stores. The platform is a bit overwhelming at first, but our CSM, Lihuen, has been a huge help in setting up data sources and walking through different functionality and capabilities. We installed the app at the worst possible time (right before BFCM) but the Rebuy team was able to get us up and running in time. We have a couple glitches that need to get worked out, but I'm confident that with the help of Lihuen and the Rebuy team, we will have everything working smoothly soon.

Suki has been instrumental in helping us successfully launch Rebuy on our website! Her guidance throughout the onboarding process was invaluable, and she patiently addressed all our questions and concerns. We were particularly impressed with Suki's proactive approach and her willingness to go the extra mile to ensure a smooth launch. Developer Roy also deserves a shout-out for his excellent work customizing a key feature to perfectly suit our needs.

Nam did an amazing job and was very patient and got everything I needed done! He was amazing and was very knowledgeable!

Absolute best upsell/cross-sell app on the market. Incredibly powerful, customizable, and customer-oriented.