Customer service does not respond in a timely manner. I reached out on Black Friday with no response still to this day (almost a month later) and that's a day you'd think they would be all hands on deck to make sure everyone has issues solved. This app doesn't work well for my type of retail store. It was not helpful at all. It is definitely meant for shops with subscriptions and selling products that are consumed and need refills. I cancelled this app pretty quickly after BF. Be sure you have turned off any promos before you cancel this app. I went through and did that however, I'm still having issues with weird coding and the app is still showing promos in cart like free shipping over $75 even though it's been expired for almost a month. I have cancelled & deleted the app from my shop and I have no idea why this promo is still showing in checkout. I've since learned, once you back this app out of your store, you can't log in to their online site and make sure everything is turned off or trouble shoot. You're locked out with no access to your acct. So now I have customers messaging me constantly asking about free shipping and there's no way for me to get rid of this message in checkout. I've messaged Rebuy's customer service and of course, no response like usual. It would be GREAT to get a response because I need this fixed asap. I've used a similar app in the past and their customer service is 1000% better and I'll be going back to them.

Very expensive, doesn’t work properly, isn’t being improved, and doesn’t use all Shopify API endpoints needed to work correctly. Overall, it’s a useless app.

We haven't started using all of Rebuy's features yet but so far the results are very positive and promising. The one thing I'd say is that I was expecting it to be simpler to use - it's taken us quite a long time to wrap our head around it and every feature is different. However we have received excellent support from our success manager Dante which has allowed us to execute all our plans and ideas.

This app sucks. Stay away from it!!!! SmartCart not working. I've gone through all the help docs and none of them helps because none of them are up to date!!!!!!! Don't even bother with free trial, because their human support isn't there If you don't want to waste 2 hours of your life for a setup that is supposed to be no-code and easy, just stay away from Rebuy

Have worked with Rebuy at various companies since their inception. Ever since working with our CSM, Kelsey Kent, our business has taken off. She is a true rock star & I couldn't recommend her enough! Good CSMs make a good tool GREAT.

We’ve just implemented Rebuy and begun A/B testing parts of our site, and we’re already seeing great results! The custom designs they created fit our brand perfectly, and the setup process was smooth. Our account manager, Dante, has been especially helpful, providing valuable insights and guiding us through every step. The online support team is also super helpful - Bradley has been amazing! Overall, we’re very happy with Rebuy and excited to continue optimizing our customer experience!

We’ve just implemented Rebuy and begun A/B testing parts of our site, and we’re already seeing great results! The custom designs they created fit our brand perfectly, and the setup process was smooth. Our account manager, Dante, has been especially helpful, providing valuable insights and guiding us through every step. Overall, we’re very happy with Rebuy and excited to continue optimizing our customer experience!

The team and support are really helpful. Our experience with the Success Manager (in this case, Maria) made using Rebuy much easier. She helped us set up everything and include features that boosted our sales.

Rebuys team goes above and beyond, we've never received the type of support their team gives from any other app on here, across any app niche. If you get in contact with Steven or Katie, you're in great hands. They've both helped us accomplish many things that most apps support teams would just tell you to hire a dev for. Not only that, their Ai bot is hands down the most well trained out of any I've used, the Ai bot alone can handle 90% of simple CSS customizations, and even some functional tweaks via callback event settings (if it has documentation for it). While the app it's self is of course limited to some degree, and over use of the segmentation/personalization features will slow down your store, it's still a 5/5 when compared to all other available options. Context: Been using rebuy for about 2.5 years now. Thanks again guys!

I came to rebuy with a GWP campaign I needed help with. Cole Baines was my support member and did an amazing job. To say Cole went the extra mile was an understatement. He was incredibly helpful, and thorough with all he did in explaining how to create systems, following up, and even hoping on multiple calls to walk me through. I had a great experience with his help!