Joseph Huson is THE MAN! Wow, I am still blown away with how much I could tell he cared about the success of our store. I am so grateful for the call with him and I feel so supported and prepared to improve my store!!

*Updated* as of 1/12/26. I was finally contacted by someone to resolve my issues. Christian has apologized and apparently the support ticket was incorrectly categorized. While my experience wasn't the best, they did address everything and got my issues resolved. This app doesn't work well for my type of e-commerce store. However, it would work well for shops with subscriptions and selling products that are consumed and need refills.

Fantastic app and this is really the full stack. Worked with Aiman, Zach, and Max. Incredible team, combined with a very powerful software. I chose to get the widgets and bundle builder built out by rebuy with Aiman and team. They delivered, on time and on budget. Lots of assistance for other customizations, and the widgets work like a dream. Was very stressed over this previously, but now it's a huge weight off and has transformed our customers' buying experience. Appreciate the great work.

great app. easy to use interface, extended customization and API endpoints. have seen major AOV uplift since using the app

Rebuy helped us execute our holiday gift with purchase program smoothly from start to finish. The in cart product recommendations were spot on and clearly driven by a knowledgeable team. Maria Garcia was especially great to work with. She was patient, responsive, and very well informed. Overall, a strong experience and a great partner.

Joseph Hudson is THE MAN! Wow, I am still blown away with how much I could tell he cared about the success of our store. I am so grateful for the call with him and I feel so supported and prepared to improve my store!!

Customer service does not respond in a timely manner. I reached out on Black Friday with no response still to this day (almost a month later) and that's a day you'd think they would be all hands on deck to make sure everyone has issues solved. This app doesn't work well for my type of retail store. It was not helpful at all. It is definitely meant for shops with subscriptions and selling products that are consumed and need refills. I cancelled this app pretty quickly after BF. Be sure you have turned off any promos before you cancel this app. I went through and did that however, I'm still having issues with weird coding and the app is still showing promos in cart like free shipping over $75 even though it's been expired for almost a month. I have cancelled & deleted the app from my shop and I have no idea why this promo is still showing in checkout. I've since learned, once you back this app out of your store, you can't log in to their online site and make sure everything is turned off or trouble shoot. You're locked out with no access to your acct. So now I have customers messaging me constantly asking about free shipping and there's no way for me to get rid of this message in checkout. I've messaged Rebuy's customer service and of course, no response like usual. It would be GREAT to get a response because I need this fixed asap. I've used a similar app in the past and their customer service is 1000% better and I'll be going back to them.

Very expensive, doesn’t work properly, isn’t being improved, and doesn’t use all Shopify API endpoints needed to work correctly. Overall, it’s a useless app.

We haven't started using all of Rebuy's features yet but so far the results are very positive and promising. The one thing I'd say is that I was expecting it to be simpler to use - it's taken us quite a long time to wrap our head around it and every feature is different. However we have received excellent support from our success manager Dante which has allowed us to execute all our plans and ideas.

This app sucks. Stay away from it!!!! SmartCart not working. I've gone through all the help docs and none of them helps because none of them are up to date!!!!!!! Don't even bother with free trial, because their human support isn't there If you don't want to waste 2 hours of your life for a setup that is supposed to be no-code and easy, just stay away from Rebuy