RateUp

Name: RateUp Introduction Video
Uploaded: 2024-09-19T12:15:06Z
Duration: 1 min 33 s
Description: Easy post purchase WhatsApp and web Surveys send via WhatsApp

RateUp

Develop by Shopify

$30-$120

/ Month

Free plan available

Easy post purchase WhatsApp and web Surveys send via WhatsApp

Whatsapp integration

Customizable surveys

Real-time sync

Event-based triggers

Nps analytics

Ai summary

About RateUp

Launched Sep 17, 2024

Built by Shopify

Address

114 W. 17th Street, New York, NY, 10011, US

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Introduction Video

Description

Leading provider of customer feedback tools and solutions designed to elevate customer experience.

Create and send customizable web and WhatsApp surveys with flexible question types and themes that align with your brand. Schedule surveys to be automatically sent through WhatsApp based on specific events like orders, payments, etc. Utilize our NPS and question-wise analytics to gain deep insights into customer experiences with your products. With AI-powered features, you can generate a summary of all reviews in just a click. Plus, seamlessly sync responses in real-time with Google Sheet.

Send web surveys, flows, codes, marketing messages, etc. via WhatsApp templates.
Trigger survey automatically based on events, specific times for timely feedback
Filter, visualize, and export responses. Unlimited surveys & responses included.

Pros

Customizable web and WhatsApp surveys with flexible question types and themes
Ability to schedule surveys based on specific events like orders and payments
Utilizes NPS and question-wise analytics for deep customer insights
AI-powered feature to generate a summary of all reviews with a click
Real-time response synchronization with Google Sheet
Option to send web surveys, marketing messages, etc, via WhatsApp templates
Automated survey triggers for timely feedback
Includes unlimited surveys and responses

Cons

Limited to users who are comfortable using WhatsApp for surveys
Dependency on WhatsApp usage, which might not be preferred by all customers
Requires initial time investment to set up and customize surveys
Some users might find the AI-generated summaries less accurate than manual reviews
Potential privacy concerns with syncing responses in real-time with Google Sheet