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Customer reviews: QuickSync for TikTok Shop

Develop by R. I. T. N. S.

Reviews (500)

Overall rating
4.9

What Merchants Think

Merchants using "QuickSync for TikTok Shop" generally express positive feedback about the app's functionalities and customer support. While many users appreciate the app's ability to simplify the syncing process between Shopify and TikTok Shop, experiences with the app can vary. Users frequently commend the customer service representatives, particularly highlighting their helpfulness and responsiveness.

Key Strengths

  • Responsive and helpful customer support, often resolving issues quickly.
  • Simplifies the process of syncing products between Shopify and TikTok Shop.
  • The real-time chat feature allows immediate assistance.
  • Most users find the app intuitive and easy to use once set up.
  • Some users have noted the reliable export feature.

Common Concerns

  • Some users experience syncing issues, with products not consistently syncing between platforms.
  • Instances of poor customer service and unresolved technical issues leading to business disruption.
  • Challenges in setup in certain regions, limiting functionality.
  • Criticisms regarding the app being unreliable and expensive without offering substantial value.
  • A few users mentioned misleading promises and agreements not being honored.

Final Thoughts

Overall, "QuickSync for TikTok Shop" has been well-received, particularly for its customer support, which many merchants find indispensable. However, the app does have room for improvement in terms of reliability and ensuring a seamless integration process for all users. For merchants who require comprehensive support and a relatively straightforward syncing solution, this app comes highly recommended despite some noted drawbacks.

Alfra Retail LLC

Sep 08, 2024  on Shopify

Diana help me, I had a positive experience resolving the issues. This is my first time using the app, and so far, everything has been great. The support was helpful, and the process was smooth. I appreciate the efficiency and clarity throughout, and I'm optimistic about continuing to use the app in the future

GHILLIEPUCK®

Sep 07, 2024  on Shopify

Omar is the absolute best! I was having trouble integrating my TikTok seller with Shopify and he took care of EVERYTHING for me! Amazing service! If I could give 10 stars I would!

R You Up?

Sep 03, 2024  on Shopify

What an excellent service by Joseph! He resolved issues I've been stuck on for hours within a matter of minutes- I'd highly recommend!

Messed Up Generation

Sep 02, 2024  on Shopify

Just signed up and finding it really useful. Omar guided us through the start up process and was extremely professional and helpful! Highly recommend

Glowing Seoul Skincare

Sep 02, 2024  on Shopify

I have been stressed about trying to sync my products and Jayson made it seamless for me. His customer service has been impeccable and much appreciated.

Stiles Summer Essentials

Aug 31, 2024  on Shopify

SO far the product seems to be running great with just a couple details to finish up Jayson was very helpful and walked me through the whole process today

Pierced Body Art

Aug 30, 2024  on Shopify

Why was i so worried about doing this move? This App has saved me literally weeks of work with a click of a button! Support is super quick and extremely helpful.Super Pleased!

Evergreen Boutique

Aug 27, 2024  on Shopify

This app is new to our business. The customer service support I’ve received has been exceptional. Omar (and Arianne) were so quick to answer emails with all the questions I had. Looking forward to continue working with them!

1987

Aug 27, 2024  on Shopify

Customer service was amazing helping us to set up properly! Khaled led me through the process to correctly sync our products. If you’re confused when downloading, reach out via the chat feature. Super helpful.

SnuggleZest

Aug 26, 2024  on Shopify

Omar has been incredibly helpful. great customer service and answered all my questions and worries about syncing my products. Definitely recommend. I also was helped by Elhassan, he was very quick with replies and helped sync more products in less than 5 minutes. so satisfied with the service

Glorysmile

Aug 25, 2024  on Shopify

Thank you so much Khaled for making the process very smooth and amazing!! If I could give Khaled a 100 star I would!

Drink Harlo

Aug 25, 2024  on Shopify

I can't believe how easy this app is and how incredibly helpful their support is. There should be a case study about them.

My Store

Aug 24, 2024  on Shopify

After trying several tools, Quick sync made the difference, Omar's support was fantastic, he helped me sync all the products in just a few minutes, highly recommended

Gigi and Max

Aug 22, 2024  on Shopify

Hmm, I'll be real honest here - the app is not very user friendly. The best part about this app is their customer service, they are always available to assist and will help you with your issue immediately. The app needs work though. I had uploaded a batch of product about a month ago, all was well, then I added another batch a few days ago and all my previous uploads are now gone. It's clunky, not seamless. Needs work and I'm not sure its worth the $ per month. I also cannot sync the orders with shopify unless I ship on my own. I prefer to ship with tiktok because they offer so many great shipping deals for my customers. I really need the orders to show up in shopify though.

DEOS

Aug 22, 2024  on Shopify

I am super impressed by how well this app is made and by the incredible help staff. Jayson is amazing, thank you again for your help!

MushroomsKitty

Aug 21, 2024  on Shopify

My agent Joseph from Egypt helped me through the entire process. He was incredibly nice and informative. 10/10 customer service from him!

Carnival Kicks

Aug 21, 2024  on Shopify

Khaled is very helpful and very kind! (: We are excited to now be able to sync our Shopify and TikTok shops together for easier access and management.

EzyConvenient

Aug 19, 2024  on Shopify

Joseph service is excellent! Quick response, professional, and very helpful. Every issue was resolved efficiently and clearly. I'm very impressed and will continue to use this service!"

The Vines Supply Co

Aug 18, 2024  on Shopify

App has been quick and easy to use, product has all been uploaded seamlessly and we've started seeing sales in Tik-Tok shop. Omar has been brilliant in assisting when we've come across any small issues. Recommended

The Right Wear

Aug 18, 2024  on Shopify

Khaled has been very hands on with the process. I am hoping the have my current orders to sync. The customer service has been right on time. I have been looking for direct answers instead of AI response and this was exactly what I needed. Part 2 w/ Omar: I received a message while reviewing my account from Omar who noticed some unsynced products and he immediately go on the problem. Typically in situations like this the customer would have to reach out to support but instead they are actually monitoring the accounts to insure the run smoothy and I appreciate that. I also received a direct email so I look forward to continuing to work with Omar if any other problem comes up instead of a new rep or AI.

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