Reviews: QuickSync for TikTok Shop

Customer reviews: QuickSync for TikTok Shop

Reviews (500)

Overall rating

4.9

5

278
4

2
3

2
2
1

4

What Merchants Think

Merchants using "QuickSync for TikTok Shop" generally express positive feedback about the app's functionalities and customer support. While many users appreciate the app's ability to simplify the syncing process between Shopify and TikTok Shop, experiences with the app can vary. Users frequently commend the customer service representatives, particularly highlighting their helpfulness and responsiveness.

Key Strengths

Responsive and helpful customer support, often resolving issues quickly.
Simplifies the process of syncing products between Shopify and TikTok Shop.
The real-time chat feature allows immediate assistance.
Most users find the app intuitive and easy to use once set up.
Some users have noted the reliable export feature.

Common Concerns

Some users experience syncing issues, with products not consistently syncing between platforms.
Instances of poor customer service and unresolved technical issues leading to business disruption.
Challenges in setup in certain regions, limiting functionality.
Criticisms regarding the app being unreliable and expensive without offering substantial value.
A few users mentioned misleading promises and agreements not being honored.

Final Thoughts

Overall, "QuickSync for TikTok Shop" has been well-received, particularly for its customer support, which many merchants find indispensable. However, the app does have room for improvement in terms of reliability and ensuring a seamless integration process for all users. For merchants who require comprehensive support and a relatively straightforward syncing solution, this app comes highly recommended despite some noted drawbacks.

Diez Liberty

Jan 23, 2025 on Shopify

they have terrible customer service i tried to get help from their agents they assumed they were syncing my products but it turned out that only half of the data was synced

Prolux Cosmetics

Dec 09, 2024 on Shopify

My experience with this service has been nothing short of disappointing. The app is highly unreliable, working properly less than 10% of the time. When integration errors occur, it takes up to a week to resolve them—an unacceptable timeframe for any business. The management team seems completely indifferent to their customers' needs. I was promised a discounted rate for onboarding three stores, only to have it revoked without any warning. I discovered this change after being downgraded to the cheapest tier, which disabled syncing and left 50 TikTok orders unprocessed. It’s clear that their priority is profit, not customer satisfaction or honoring agreements. Although the customer service team is friendly, they lack the authority to make meaningful changes. To make matters worse, many of their 5-star reviews appear forced. Customers are pressured to leave positive reviews immediately after setup, often with a screenshot as proof. I strongly doubt many people continue using their service over time. Overall, this service is overpriced and unreliable. There are numerous better and more affordable alternatives that provide consistent functionality and genuine support without the hassle.

Muson Trade

Oct 09, 2024 on Shopify

It definitely does not synchronise the products. Of the 1170 products, only 2 of them were able to upload tiktok. I definitely do not recommend it.

TCD Snacks

Jul 19, 2024 on Shopify

I'm not sure how this app received lots of 5-star reviews. In my experience, lots of products were not able to sync and (according to the live support) it was for the most random of errors like - product must have inventory (yes it did have available inventory) - product name cannot be less than 25 characters (what?) - etc Just find other apps guys...