Reviews: PushOwl/Brevo: Email,Push,SMS

Customer reviews: Brevo PushOwl: Email,Push,SMS

Reviews (1,683)

Overall rating

4.8

5

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What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

Customer support is frequently praised for being helpful, patient, and proactive.
Cost-effective compared to competitors, providing excellent value for money.
Intuitive and user-friendly interface, with smooth integration with Shopify.
Features like automation for email and push notifications are noted to be robust.
Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

Occasional account setup and verification issues causing frustration.
Reports of slow customer support response times or lack of responsiveness.
Cases of billing issues and unclear pricing structures.
Some users find the email notification setup less straightforward than competitors.
Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Scar Hawk Nation

Sep 17, 2025 on Shopify

THIS IS AN AMAZING APP ON SHOULD USE, DID AMAZING, WAS USING THIS APP SINCE A YEAR ON MY ALL 3 BUSINESSES AND NEVER FELT REPLACING WITH ANY OTHER. HIGHLY RECOMENDED FOR SURE.

Club 35

Sep 17, 2025 on Shopify

Excellent customer service! Big thanks to Yash who was incredibly efficient. He really knows his job and helped me very quickly. It’s so reassuring to have such a competent and responsive support team.

Loja G - Garrafeira Gourmet Gifts

Sep 17, 2025 on Shopify

Just changed email marketing platform, and the support team was very supportive! Thanks a lot.

Digital Polyglot

Sep 17, 2025 on Shopify

Anjali helped me with every single question I had :)

Wellrelaxx

Sep 16, 2025 on Shopify

Very good

Chartlex

Sep 16, 2025 on Shopify

I really love their customer service, one of the best, even working in weekends! If you get connected to Nayan, you are guaranteed 100% that he will provide highest quality support and fix your issues!

Gaia Orion Art

Sep 14, 2025 on Shopify

Raul was amazing for supporting me and responding patiently to all my questions!!! Outstanding support!

The RUGGED

Sep 14, 2025 on Shopify

Digital Polyglot

Sep 12, 2025 on Shopify

SpitJack

Sep 11, 2025 on Shopify

Exceptional value, features, and customer service.

DeKove

Sep 11, 2025 on Shopify

Fantastic and prompt customer service (thank you, Raul). Amazing introductory offer that will support and improve my store. I cannot thank the team enough for giving me such a great start. Much appreciated!

Michela Morace Visagista

Sep 11, 2025 on Shopify

Cherubini Store SRL

Sep 10, 2025 on Shopify

Great platform and stellar support. I encountered a rather strange issue with the chat widget. Anjali provided impeccable support—quick and extremely efficient—and the problem was brilliantly resolved. Very satisfied in every respect. Keep up the great work!

Navita

Sep 09, 2025 on Shopify

Yash was very help full.

Santa Barbara Mint

Sep 08, 2025 on Shopify

Piyush is fantastic. He just saved this account for Brevo with his knowledge and poistive attitude

Blackoste

Sep 08, 2025 on Shopify

Very paitence and very helpful. After a long time I came across such a helpful customer service!

Vivaldo

Sep 07, 2025 on Shopify

Love BREVO, best customer service. Special thanks to Nayan who resolved my problem in a second.

She Will

Sep 05, 2025 on Shopify

I installed the tool yesterday to test it in my store and set up some automations. Since I had doubts about whether they were working, I contacted support and spoke with Piyush this morning. He was very attentive in checking all the details of what I had done and fixing small errors so that everything would work perfectly. I’m very excited to test this new tool and happy that I can count on such a caring support team.

Urban Platter

Sep 04, 2025 on Shopify

The best part about this tool is its 24×7 prompt response. I recommend it to most e-commerce professionals, as it offers amazing features and strong security to maintain your domain health. Yes, there are a few minor cons, but they’re negligible compared to the excellent service and features provided. If you’re looking for a long-term solution, I highly recommend this tool.

The Berrics Canteen

Sep 03, 2025 on Shopify

I had the pleasure of working with Piyush, and I couldn’t be more impressed by his professionalism and dedication. He guided me through the entire process of connecting Shopify with Brevo via PushOwl, providing clear, step-by-step instructions. Piyush took the time to explain each aspect in detail, even addressing potential concerns regarding subscription status changes between Shopify and Brevo. He was patient, knowledgeable, and extremely responsive to my questions, making sure I understood everything. Overall, his customer service was exceptional, and he made a potentially confusing task much simpler. I highly recommend Piyush for anyone looking for assistance with Shopify and PushOwl integrations. Thanks for your amazing support!