PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,088)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Constant Mountain

Jul 24, 2024  on Shopify

Couldn't believe the outstanding level of service from Brevo. Rojan in particular is fantastic. Support and customer service is a lost art, but not for Brevo. Bravo!!!

Kelces Unique Hair

Jul 23, 2024  on Shopify

Pallavi was amazing at breaking down everything for me. Her willingness to help me understand the next step and best action to take was priceless. I am happy to have you here and look forward to learning more from you. Thanks, Cerue

MrJewelryArt

Jul 23, 2024  on Shopify

Received good support from the technical team. They are ready to help at all times whenever we ask. Thanks! Also thanks to Pallavi who was very nice and polite and explained everything smoothly. I highly recommend this app.

Metro Maverick

Jul 22, 2024  on Shopify

I am incredibly impressed with the support I received from Pallavi Joshi at PushOwl. As an online store owner, finding ways to boost sales and improve customer engagement is crucial, and Pallavi has been instrumental in helping me achieve just that. Her expertise and dedication to providing clear and actionable instructions have made a significant impact on my business. Pallavi took the time to understand my specific needs and challenges, offering personalized recommendations that were both practical and effective. What sets Pallavi apart is her patience and willingness to go the extra mile. She ensured I understood each step of the process and provided valuable insights that I hadn't considered before. Her professionalism and friendly demeanor made the entire experience enjoyable and stress-free. I highly recommend Pallavi Joshi to anyone looking to enhance their e-commerce performance with PushOwl. Her support is top-notch, and her dedication to helping clients succeed is truly commendable. Thank you, Pallavi, for your exceptional support and for helping me take my business to the next level!

CREATIVE ALCHEMIST 888

Jul 21, 2024  on Shopify

Pallavi was great! Check out my brand: https://linktr.ee/artbae888

Emzprestige

Jul 21, 2024  on Shopify

This app is sincere, it helps me sort out a mistake and gives me a nice upgrade for the push program they provide. the lady from customer service was good she set me in the right direction

éclatclo

Jul 21, 2024  on Shopify

super Informative and helpful,

kovicarriers

Jul 18, 2024  on Shopify

Rojen was great today helping me with my integration.

Merkapp

Jul 17, 2024  on Shopify

Great customer service! Rojen really helped me in the whole process, exceptional support! We have been using Push Owl for 3 years, now we are implementing the Email feature. I hope that it works as good as their other features, I have no doubt. I recommend this app!

Nesavaali London

Jul 08, 2024  on Shopify

Rojen was very helpful, supportive and was precise to the queries :) Looking to explore a great deal of a tech solution that push owl can offer for our Fashion Ecom business :)

The Wild Daisy

Jul 05, 2024  on Shopify

I had an excellent experience with customer service agent Rojen today. He was incredibly patient and took the time to answer all of my questions thoroughly. What really impressed me was that he provided detailed explanations along with helpful screenshots, which made understanding the solutions much easier. Thank you, Rojen, for your outstanding assistance!

Volver

Jul 03, 2024  on Shopify

Very satisfied with the service. Thank you

EvoNatural

Jul 02, 2024  on Shopify

The help with onboarding was second to none, everything I needed to know was answered knowledgeably and helpfully by a lovely human called Rojen who not only answered all queries but where possible provided examples, visuals to help me to take necessary set up actions and he also offered explanations. Beyond this, where possible he undertook actions himself to help me with the set up process. All in all a faultless service and I would not hesitate to recommend it. The cost of email marketing has increased to an extreme level and this service seems to be more competitive on the pricing front too which makes it a possibility for an unfunded start up.

StrongFood

Jul 01, 2024  on Shopify

Very good and easy to use, everything seems to work so far. Support with Sowbagya was great she was very helpful and always active in the chat!!

SeductiveUtopia.net

Jul 01, 2024  on Shopify

PushOwl wowed me with their offer and their app is amazing! Pallavi’s service was exceptional. Grateful and impressed!

EricSaloDesign.com

Jul 01, 2024  on Shopify

PushOwl is an amazing app and the offer they gave me is beyond compare. I am forever grateful and I have to say that the service from Pallavi was top notch! Thanks again!

All round essentials

Jul 01, 2024  on Shopify

10/10 very helpful would highly recommend. Easy to use

ZAAPLI

Jun 28, 2024  on Shopify

Just what I needed and more! It was easy to understand and set up. Spoke with Rojen from customer service and he was AWESOME!

B YourChange

Jun 27, 2024  on Shopify

I had the chance to talk to Rojen all afternoon to access my dashboard. I was already using Brevo before integrating it into Shopify, and it was quick. Rojen was available to answer my questions. I am delighted to have had such a nice person, who wanted to offer me the best and was available to answer me quickly.

Ao.essential

Jun 26, 2024  on Shopify

Rojen was fantastic to help me twice. Thank you very much!!!

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