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Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (1,545)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Hotdiggidydog®

Mar 02, 2025  on Shopify

Excellent customer service, even on the weekend. The customer service representative was very attentive and patient and willing to answer the many questions I had for her.

SmiloShine

Mar 02, 2025  on Shopify

I got to know about this from Brevo website and giving it a try. Worth considering. Kudos to their Customer support. Agents are real human and so kind.

Tenlify

Mar 02, 2025  on Shopify

Sowbagya is very nice and helpful, good app of email marketing and more affordable that other app

ALEDGE Store

Feb 28, 2025  on Shopify

Easy to use, support team is really fast and helpful

The Mortise & The Hare

Feb 27, 2025  on Shopify

Le Clou du Voyage

Feb 27, 2025  on Shopify

Merci à Yash pour sa réactivité et son efficacité :)

merekrishna.in

Feb 26, 2025  on Shopify

Oonalfie

Feb 25, 2025  on Shopify

I can only comment of the level of customer service as I begin my journey with Pushowl/Brevo. The online support was fantastic and immediate. They understood the predicament our store was in and put i play an amazing solution, based of the emails we're actually sending out! Couldn't be happier:). A great start to a hopefully long relationship

GD house vintage dressing

Feb 25, 2025  on Shopify

Hari Thank you

Adora Fine Jewelry

Feb 24, 2025  on Shopify

PushOwl is an excellent app with an intuitive and user-friendly interface, making it easy to use for managing web push notifications. What truly sets it apart, however, is the outstanding customer service! I had an issue and reached out to their support team, and Sowbagya went above and beyond to assist me. She patiently guided me through the process step by step, ensuring everything was resolved smoothly. Her professionalism, expertise, and willingness to help made the entire experience seamless. I highly recommend PushOwl—not just for its great functionality but also for its top-tier support team. A big thank you to Sowbagya and the PushOwl team!

The Autel Shop

Feb 24, 2025  on Shopify

Acestar Global

Feb 24, 2025  on Shopify

Sowbagya has been really helpful in providing all the information we needed to make our choice with Pushowl.

Nature Topia

Feb 23, 2025  on Shopify

Was really a great experience. Sowbagya really assisted me all through on brevo

House of Baboon

Feb 23, 2025  on Shopify

Alleen de support van Brevo is al 5 sterren waard! Fantastische app met veel mogelijkheden!

ZVOKE THE LABEL

Feb 20, 2025  on Shopify

Yash was extremely helpful!

Sandrina Rocha

Feb 19, 2025  on Shopify

I had an issue with my Shopify store, and Pallavi was incredibly helpful! She resolved my problem quickly and efficiently, providing clear guidance throughout the process. Her professionalism and expertise made the experience seamless. I truly appreciate the excellent support—thank you, Pallavi!

tudomarket

Feb 18, 2025  on Shopify

Very professional and knowledgeable and very patient too.

Shop-AKASO

Feb 17, 2025  on Shopify

I’ve had a great experience with PushOwl/Brevo, especially with their customer support. Whenever I encountered an issue, their team was incredibly patient and responsive. They didn’t just offer solutions—they took the time to walk me through the steps to resolve any problems. It’s clear they’re committed to making the user experience as smooth as possible. Whether through email, push notifications, or SMS, the support has been top-notch, and I really appreciate their dedication to helping users get the most out of their platform.

Las Chachitas

Feb 12, 2025  on Shopify

Very good first impression, very good contact with support ! Now let's try the tools to see what brevo has to offer.

H-Pharma Medical Storage

Feb 10, 2025  on Shopify

Great help from Pushowl !

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