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Customer reviews: Brevo PushOwl: Email,Push,SMS

Develop by Shopify

Reviews (1,683)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Wenjüe Lu

Oct 21, 2025  on Shopify

Raul has been of tremendous help in aiding my account integration from Brevo. The support from Raul is fast, patient, and beyond humane. (rare in this timeline we currently live in) I hope they never switch to AI bots, that way, my support will remain continuous. And that more people like Raul could exist.

NIIR

Oct 20, 2025  on Shopify

Bon SAV, le problème a été résolu très rapidement !

ENAVIE

Oct 17, 2025  on Shopify

Ron Ayers Motorsports

Oct 17, 2025  on Shopify

Raul was incredibly helpful and went above and beyond to get me a free upgrade on PushOwl. He was friendly, quick to respond, and made the whole process super easy. Excellent customer service — thank you, Raul!

R&R Tackle Co. | Premium Saltwater Fishing Tackle

Oct 16, 2025  on Shopify

Great support experience! Yash was extremely helpful, patient, and professional throughout the entire process. He explained everything clearly and made sure my issue was fully resolved. Excellent customer service — thank you again for the help!

SHE HAIR EXTENSIONS

Oct 16, 2025  on Shopify

Ottima assistenza

Venus & Gaia®

Oct 16, 2025  on Shopify

Harish is very professional and always tries to find solutions. He gives great advice and is very helpful.

Plaud.ai DE

Oct 16, 2025  on Shopify

Very nice!!Thanks Anjali!

punkt.ch

Oct 15, 2025  on Shopify

very efficient and quick support service!

Bohemia Couture

Oct 14, 2025  on Shopify

Ci troviamo bene in tutto. Ottimo e veloce customer support, Anjali è stata super veloce e molto esauriente. grazie

CookwareNest

Oct 09, 2025  on Shopify

Thanks all the help Harish, great support team and app.

cb'dé

Oct 08, 2025  on Shopify

Anjali did a great job explaning me everything !

Flowdare

Oct 07, 2025  on Shopify

Nice chat guy and system in general, Piyush deserve even more!

Total Racking Solutions Ltd

Oct 07, 2025  on Shopify

Yash was very helpful in getting our automations running and fixing a few problems that we encountered. would recommend for emails.

Your Secret Santa Gift Store

Oct 05, 2025  on Shopify

Nextsky

Oct 03, 2025  on Shopify

I’m very satisfied with the quick and dedicated support from Yash. He carefully listened to my issue and worked with the team to resolve it. I look forward to working with Yash more in the future as his support is always detailed and thorough

Studio and Style Boutique

Oct 02, 2025  on Shopify

Very helpful and pleasant. I love this App and the customer service is great’

BERGUE Jewelry

Oct 02, 2025  on Shopify

Thanks to Anjali for the great tips on segmentation, lists, and compliance for future campaigns!

SOOJIB

Oct 02, 2025  on Shopify

So nice and lovely experience. Especially Anjali is so gentle and nice. Thanks to your help

Luna Vanilla Australia

Oct 02, 2025  on Shopify

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