PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,088)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Merkaba

Aug 29, 2024  on Shopify

I just started with PushOwl and I can say their customer service is great! I talked to Rojen who was very nice and informative. He took time to explain their amazing push notification service. I can't wait to start this journey with them, I'm looking forward to connect more with my customer!

AARA

Aug 28, 2024  on Shopify

Amazing customer support

Belle Vie Market

Aug 28, 2024  on Shopify

Superbe application avec une interface très intuitive. Application facile à utiliser avec plusieurs modèles pour les notifications push. Ce qui est encore plus bien c'est le support qui est très professionnel et réactif. ils sont vraiment à l'écoute pour résoudre tout problème ou nous guider dans l'utilisation des fonctionnalités de l'application. J'adore

Streamcheck

Aug 27, 2024  on Shopify

Super Support bei Schwierigkeiten mit bereits bestehenden Brevo Accounts. Ich wurde komplett unterstützt und musste nicht viel selbst machen.

Clean Senses

Aug 27, 2024  on Shopify

Super positive experience chatting with Pallavi. She was able to clarify all my questions quickly and efficiently and even gave an upgrade on my plan. I am extremely satisfied with the level of service and recommend others to use this app!

The Bookish Atelier

Aug 27, 2024  on Shopify

So far, so good! I had some issues and Rojen was able to really help me out. I look forward to using this app more to help scale my business!

PRINT EXPLORE

Aug 26, 2024  on Shopify

I'm absolutely thrilled with PushOwl! Not only is the app itself fantastic for driving engagement, but their customer support is truly exceptional. I want to give a special shoutout to Pallavi, who went above and beyond to assist me. She was incredibly patient, knowledgeable, and ensured all my questions were answered. To top it off, PushOwl even upgraded my plan and gifted it to me for free, which has been a massive support for my business. I couldn't be more grateful! Highly recommend PushOwl to anyone looking to take their business to the next level. Thank you, Pallavi and the PushOwl team!

The Sassy Club

Aug 26, 2024  on Shopify

Brevo has been excellent. Rojen provided fantastic customer support. I would recommend switching to their email services. Web Push is also another nice marketing tool to reach your customers!

Naturala

Aug 21, 2024  on Shopify

Great app, been using for over a year. Offers smooth and quick set up for automations and campaigns. However our store is just too small to keep using the app, not getting enough signups and ROI from it, I believe it works excellent for bigger stores.

Herseyben.de

Aug 20, 2024  on Shopify

Customer service helps quickly and accurately in every matter. You can be sure that all your problems and demands will be met after each meeting. I would also like to thank Pallavi for her help.

4Lovebirds

Aug 19, 2024  on Shopify

Great support experience! Thank you Rojen

Winter Rhapsody

Aug 19, 2024  on Shopify

Pallavi has helped me tremendously with my enquiries today. She is expert and knows the app inside out. She explained everything to me patiently. I am a new startup so her help and patience are greatly appreciated!

BC Eco Seed Co-op

Aug 18, 2024  on Shopify

I love the drag and drop ease of creating new templates, and the variety available. I'm glad I made the switch from Mailchimp. I also appreciate the ease of integration with Shopify. I'm also very impressed with the customer support! I've asked SO MANY questions and Rojen in particular has been so helpful.

Rize

Aug 15, 2024  on Shopify

Rojen is always very knowledgable, helpful and friendly! I am so glad I have decided to use Pushowl for my business email campaigns, it is very easy to use and gets the results I am after. Rojen is almost like part of my team. Many thanks!

GranolaGirlOils

Aug 12, 2024  on Shopify

Rojen was absolutely amazing and so heLpful! I learned a lot thank you PushOwl.

One Stop Mart Online

Aug 08, 2024  on Shopify

I really enjoyed my consultation time with Pallavi today, her friendly advice helped me a lot. She solved my needs easily. I would definitely recommend this app for your online business. Thanks again Pallavi.

feey AG

Jul 28, 2024  on Shopify

Setting up the app was very easy and it works really well for us! Thanks for the support Rojen.

JUAdesign

Jul 28, 2024  on Shopify

Ich möchte vielmals bei Rojen vom Support Team bedanken!! Dieser Mitarbeiter hat mir bei allen Settings und Fragen auf eine überwältigende und schnelle Weise geholfen. Rojen ist überaus freundlich und zuvorkommend und findet Möglichkeiten um die individuellen Kundenwünsche möglich zu machen!! Vielen Dank

Colamo

Jul 25, 2024  on Shopify

Excellent app! Excellent user service! Thank you Rojen:)

Sakura Signatures

Jul 24, 2024  on Shopify

Pallavi was amazing staff! I asked so many questions and she was taking time to answer everything. I was able to get Early stage plan which is 1000 impressions and 1000 emails/mo for free because I am starting from scratch. Can't wait to see how my shop will be with this gudget!

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