PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,088)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Alli Bhavan

Sep 17, 2024  on Shopify

The customer service was quick, efficient, and resolved my issues. Special thanks to Rojen's professionalism and positive outlook over the entire process. Highly recommend their service!

NasaClip

Sep 16, 2024  on Shopify

Brevo is simple to use and has a clear streamlined platform. The support team is great and willing to look into any issue or problem our team encounters. Rojen especially goes above and beyond to try to address the issue though we know there are time differences. Compared to the other email marketing platforms we've tried, Brevo has not disappointed thus far.

Eazy Review

Sep 16, 2024  on Shopify

So far I have to say the onboarding is great esp. the offer to get 500 extra credits each month for free (Early stage plan) on top of the existing 500 credits that comes with the Basic free plan. Big thanks to Rojen for his great support. Looking forward using the app.

Atelier DUIR

Sep 16, 2024  on Shopify

Rojen helped me allot! He was giving me extra tips and tricks to start my first email campaign. Thanks again bud!

blueinfinity

Sep 16, 2024  on Shopify

Rojen has been extremely helpful, providing me with detailed answers and alternatives. Great response time, and overall friendly experience!

Crusoé

Sep 12, 2024  on Shopify

Le service client est très réactif et apporte des solutions claires, je recommande vraiment !

Raimu Sounds

Sep 09, 2024  on Shopify

So far great app, it integrates smoothly with Shopify. The things that didn't work out of the box or that I didn't understand at first glance were solved/explained in detail by the support team (Pallavi, Wojciech & Randa thank you!). Suggested app & team!

EcuFacile

Sep 09, 2024  on Shopify

ottima piattaforma, efficace e facile da usare. buon servizio di assistenza e supporto.

Tailrific Pets

Sep 09, 2024  on Shopify

They have excellent customer support. Pallavi is the best representative I've encountered. She promptly answered all my questions, assisted me with the app upgrade, and provided valuable advice. PushOwl is a fantastic app for driving conversions in any online store.

Roy Entreprise

Sep 08, 2024  on Shopify

Fort en communication et competent dans le domaine

greenyogashop

Sep 08, 2024  on Shopify

Great App so far, lots of possibilities with lists, automations etc. Especially the support was superb, thanks a lot Rojen for helping me out with all of my questions and special needs!

Leka Busy Boards

Sep 08, 2024  on Shopify

pre usage, support in setting up was excellent

STRA8 CUZTOM CLOTHING

Sep 05, 2024  on Shopify

Rojen was a great help! He answered every question I had and explain in great detail. Great customer service.

Sarah Coey Art

Sep 04, 2024  on Shopify

Rojen was absolutely lovely to help me today! Knowledgable, helpful, and explained everything to me easily (I am a self diagnosed technophobe) and he made a tricky task so much more simple. very happy with Brevo so far!

Trend chef

Sep 03, 2024  on Shopify

It's complete, go try !

LIVADUR

Sep 03, 2024  on Shopify

Toller Support, schnelle Antwort und gutes Tool !

Warehouse Buyers Club Marketplace

Sep 02, 2024  on Shopify

PushOwl's support team has been outstanding in resolving our email campaign issues. Recently, we encountered a problem with our email campaigns being blocked, and the PushOwl team stepped in swiftly to help us navigate and fix the issue. Their expertise and responsiveness were impressive, ensuring that our campaigns were up and running smoothly in no time.

Botineiros

Sep 01, 2024  on Shopify

Very polite, attentive and responsive support in returns. Very pleased with the attendant Rojen.

El Bazar de los Artesanos

Aug 31, 2024  on Shopify

I love this app, is a must-have for any e-commerce site that is making its first steps with its MKT strategy. Easy to install and configure and moreover, with a superb customer care service. I've been talking to Pallavi and all my questions were promptly responded. I strongly reccomend it!!

WanderVan

Aug 30, 2024  on Shopify

Vraiment bien!

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