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Brevo PushOwl: Email,Push,SMS logo

Customer reviews: Brevo PushOwl: Email,Push,SMS

Develop by Shopify

Reviews (1,683)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Vince Care

Nov 06, 2025  on Shopify

it was very help full talking to you i was unable to add the emails & you made it easy for me. & also guided how to do this if required in future. very thankful to you.

Tong Ah

Nov 06, 2025  on Shopify

Yash was excellent! Helped me in navigating to solutions efficiently and promptly. Also friendly too!

BLUETTI-IT

Nov 06, 2025  on Shopify

well done!

Pikodocs-Plattform

Oct 31, 2025  on Shopify

Yash was very patient with me and finally helped me out. Great support!

Gourmet Leasing Franz Stolz

Oct 30, 2025  on Shopify

MadeMeasure

Oct 30, 2025  on Shopify

It's always confusing when a brand merges or is acquired by another but Brevo/PushOwl's support team were super thorough and helpful when transferring our processes over to the new PushOwl platform.

Weingraf

Oct 29, 2025  on Shopify

Bonbons Arômes

Oct 27, 2025  on Shopify

Great support online, quick and efficient! :) They helped me with an issue I had with 2 accounts to merge them together and it was quick and easy!

VapeBest

Oct 27, 2025  on Shopify

Customer service Raul helped me solve the problem very quickly, thank you very much

Air Command & Skywheels

Oct 26, 2025  on Shopify

Cookie Cartel

Oct 25, 2025  on Shopify

I had an absolutely excellent experience with technical support, thanks to Yash! He was incredibly patient and friendly throughout our conversation, making the whole process easy and stress-free. We’ve been using this platform for the past two years, and it continues to work perfectly for sending emails to our customers both for campaigns and automations. It’s very easy to use and super user-friendly when it comes to designing mailers. Highly recommended!

Christian All Stars

Oct 25, 2025  on Shopify

Raul was absolutely amazing and I can't wait to utilize all the great features of this app! Then, the next day I had more questions and Anjali stepped in. Wow their team is phenomenal. This app is going to game changing for christianallstars.com

Tamara Coiffure

Oct 24, 2025  on Shopify

Dermeren

Oct 24, 2025  on Shopify

Peter M Spencer

Oct 24, 2025  on Shopify

Anjali has been a god send. Thank You!

Iperbimbo

Oct 23, 2025  on Shopify

Ahiri Inc.

Oct 23, 2025  on Shopify

Assist customer right away when there is issue with the account verification and marketing platform suspended. It just took them 5 minutes to fix it

Nosh Food & Wine

Oct 22, 2025  on Shopify

best help ever!!!

Treesse

Oct 22, 2025  on Shopify

Great app: flawless integration and awesome support. Helped my a LOT.

A1Vitality

Oct 21, 2025  on Shopify

I got help from Raul on Brevo support team to sort out adding an extra user and it was done in seconds. Straight and to the point service delivering what was requested. You can't ask for more.

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