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Customer reviews: PushOwl/Brevo: Email,Push,SMS

Develop by Shopify

Reviews (1,589)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Maaimesjes.nl

Aug 27, 2025  on Shopify

Very friendly, helpful, and patient.

Lol T-shirt

Aug 26, 2025  on Shopify

WickiePipes

Aug 26, 2025  on Shopify

Amazing service by Aritra, who was extremely helpful to resolving our automation and getting set up for email campaigns. Thank you so much.

EquiDirectory

Aug 25, 2025  on Shopify

I’ve been really happy with Brevo. The team is always available to answer questions and sort out any issues quickly. They’re prompt and helpful and as a business owner I feel supported. The platform has been great for my business, and I highly recommend it.

Durranifineminerals

Aug 23, 2025  on Shopify

great help nd solved my issue within an hour. Thank you!

Angelina's

Aug 22, 2025  on Shopify

I was afraid that the app woul be too complicated to set up for the very minimal needs I had, but the support was very kind and helpful! Thanks again Raul!

Wuffes

Aug 22, 2025  on Shopify

I’m extremely happy with PushOwl’s support. Big thanks to Yash for being so helpful, responsive, and making the setup seamless. Amazing product and excellent customer service — highly recommend!

BIO SCULPTURE Deutschland

Aug 22, 2025  on Shopify

Great support. I had a problem with an automation and received competent help very quickly.

StudioDesk

Aug 21, 2025  on Shopify

Needed some support and must say that Anyali is very helpful and persistent when it comes to support. She will chase you down until she helps you.

Artazzle

Aug 21, 2025  on Shopify

I had a seamless experience with Anjali from support team helping me navigate set up challenges. She was prompt and patient.

Amrita's Artisan Bakeology

Aug 21, 2025  on Shopify

Harish is very helpful and informative. He's amazing, thank you!

Bblüv Canada

Aug 20, 2025  on Shopify

We had a great experience with the PushOwl Brevo team. Their customer support was extremely helpful in a specific case where we had multiple Shopify stores under the same company. They helped us find a solution to link all our Shopify stores to a single Brevo account, which allowed us to centralize all our data and made campaign management much easier. Special thanks to Anjali who took the time with her team to understand our challenges and provide a tailored solution. Her support was truly appreciated.

AKIBA PASS SHOP

Aug 20, 2025  on Shopify

Guter und zuverlässiger Support, der uns bei der Migration unserer Shopify-Newsletter zu Brevo unterstützt hat. Wir freuen uns auf die weitere Zusammenarbeit :)

Circle

Aug 20, 2025  on Shopify

great customer service by Anjali

TabletBlog Shop

Aug 18, 2025  on Shopify

I got fantastic support from Yash. Very quick and well done :)

LatoFit

Aug 16, 2025  on Shopify

Complimenti a Nayan dell'assistenza. In poco tempo è riuscito a risolvermi un problema che persisteva da giorni

Date and®

Aug 16, 2025  on Shopify

Great support from Yash! Solved my issue in no time. Great to still have a friendly human to support on any issues :)

Bloom Perfumery London

Aug 15, 2025  on Shopify

Lina Zibdeh - Joy of Hijab!

Aug 14, 2025  on Shopify

The customer service is amazing. Very responsive and pleasant to deal with. Nayan has always been on top of things and his cooperation is greatly appreciated.

Flexible Reinforcements

Aug 12, 2025  on Shopify

Connected with Anjali today and she was INCREDIBLY helpful! Had issues with connection when moving from Brevo app to PUSH Owl / Brevo, the problem was identified quickly and she raised this with the tech team and had it resolved in under an hour!

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