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Customer reviews: Brevo PushOwl: Email,Push,SMS

Develop by Shopify

Reviews (1,683)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Teabo

Nov 26, 2025  on Shopify

la liaison avec un compte brevo déjà existant n'est pas évidente du tout mais l'assistance a été au top ! je recommande

MicoZen

Nov 25, 2025  on Shopify

TOP

IDA Beauty UK

Nov 25, 2025  on Shopify

Raul really helped with a technical issue I was having! Great Guy

STR4WRLD

Nov 25, 2025  on Shopify

Very Kind and actually Helping Support. Thanks to Yash for Helping us fix some Problems and looking this up deeply with us. He made it absolutley stress-free and explained everything very well and detailed. This was tbh the best support experience we had, because they know their Product and how to work with it !

Zebra Print

Nov 25, 2025  on Shopify

Very helpful, great app and got my problems sorted very quickly. Would recommend

Vagance

Nov 25, 2025  on Shopify

Quelle réactivité et surtout que des solutions proposées, je suis vraiment ravie du service !

PERFUME STUDIO

Nov 24, 2025  on Shopify

I am not as computer-savvy as I'd like to be, but have to dive in to get on with my work. Piyush in customer service was a total hero - so patient when I was tearing my hair out. It took a few attempts, but am up and running and couldn't thank Piyush enough. Also want to add - was with Mailchimp at first, who blocked me for a violation, then wouldn't help me sort it out - which then caused extra working out with PushOwl/Brevo. Needless to say I cancelled my account with Mailchimp - they obviously don't need any business.

WorthySpends

Nov 24, 2025  on Shopify

Yash is cool! He was like the go-to guy for all questions. Integrated the app to my store in a jiffy. Thanks!

Stikkma

Nov 24, 2025  on Shopify

Toller Support. Schnelle und gute Hilfe. Es wurde sogar selbständig nachgefragt. TOP! Sehr zu empfehlen.

AADieghito

Nov 21, 2025  on Shopify

Grande app, ottima assistenza!

Bougie Nicole

Nov 21, 2025  on Shopify

PlusCredit

Nov 20, 2025  on Shopify

Tómasdóttir®

Nov 20, 2025  on Shopify

I came into the chat confused an lost, Chatting with Raul was like talking to a friend. I was open and honest about my issue, Raul supported me with practical and straightforward information. I was ready to leave Brevo, but after chatting with Raul, I decided to stayed and give Push Owl another try. Thank you Brevo for hiring competent solution focused customer service. means a ton when we are lost!

Playful Meow

Nov 19, 2025  on Shopify

Anjali my customer service rep have gone above and beyond to make sure my integration is smooth and correct. thumbs up for Anjali

petTracer

Nov 18, 2025  on Shopify

Raoul was very helpful answering all my questions. Thank you

SNAIL'S EAR

Nov 17, 2025  on Shopify

I was assisted by Mr. Yash. From the very beginning, I was impressed by his prompt response to my questions and his very courteous approach. Keep going!

Les Éditions Pillet

Nov 17, 2025  on Shopify

With this application, all your Shopify customers are added to a list in your Brevo account. You are then free to contact them by email, SMS, or WhatsApp. It's great !

Monoselection

Nov 17, 2025  on Shopify

L'agente che mi ha seguito Raul è stato davvero cordiale e mi ha risolto il problema in brevissimo tempo. Sono molto soddisfatta del suo supporto.

MANIFEST

Nov 17, 2025  on Shopify

Yash was super helpful, clear and collaborative! All issues solved.

Mosa Dogs

Nov 15, 2025  on Shopify

Ich hatte ein Problem bei der Verbindung meines neuen Brevo-Accounts mit PushOwl. Piyush hat mir dabei schnell und völlig unkompliziert geholfen. Hervorragender Service, absolut empfehlenswert!

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