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Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,154)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Agile Federation Pty Ltd

Jan 26, 2025  on Shopify

Super helpful onboarding!

VOGUE DESIRE

Jan 23, 2025  on Shopify

Great app. generating sales for me. support staff is very nice especially brother Nayan :-)

PURETREX

Jan 22, 2025  on Shopify

I had the pleasure of being assisted by Sowbagya, and I can confidently say it was one of the best customer support experiences of my life! She was on the chat for over half an hour, going above and beyond to help me with multiple things that weren’t even part of her job. Extremely patient, knowledgeable, and genuinely helpful, she made sure everything was sorted perfectly. If every support team were like this, customer service would be a dream. Highly recommend!

Enchanted Products

Jan 21, 2025  on Shopify

So far I've been able to tackle any challenge - it's not always obvious but their customer support is very friendly and available, even on a free plan so I'd give it a high 5 and a gold star!

Mane Supps

Jan 20, 2025  on Shopify

Easy to use and great customer service!

Azero

Jan 17, 2025  on Shopify

Harish helped me with all my doubts. He was great!

Smartlet

Jan 15, 2025  on Shopify

Excellent support !

ProCreativeBreeze

Jan 14, 2025  on Shopify

Pallavi helped me a lot. These was a problem that I was trying to solve for 3 ours. After I write to Pallavi I solved it for 5 minutes. I am so thankful for this help!

Le Lab

Jan 14, 2025  on Shopify

All was perfect! Very helpfull

Petalle

Jan 14, 2025  on Shopify

Made in Sens

Jan 08, 2025  on Shopify

Great tool! Very user-friendly, easy to navigate, and packed with excellent features. It also provides detailed reports with the most important KPIs for effective strategic analysis. Plus, they have an outstanding support team. I have nothing but positive things to say!

Pippo Kudi Art

Jan 07, 2025  on Shopify

I had issues with the synchronization of my Brevo account and the PushOwl/Brevo app integrated into Shopify. I was kindly assisted by Pallavi in customer support, and the problem was resolved. The 5-star rating refers solely to the support, as I haven’t used the app extensively yet.

Miss Millie's Pet Co

Jan 06, 2025  on Shopify

So far the customer service has been excellent. Hima was extremely helpful.

Dales Clothing for Men and Women

Jan 03, 2025  on Shopify

Customer service is great, we always get quick tailored service when reaching out for support. Getting to work closely with the Brevo team as a small business makes a big difference!

Tonraum.studio

Dec 17, 2024  on Shopify

Bisher sehr zufrieden. Service ist sehr zuvorkommend und freundlich,

SUPERCOEUR

Dec 17, 2024  on Shopify

Easy to adopt and with an efficient free plan to begin. Support was always there to help in case of. I recommend.

Abebe+Booker

Dec 08, 2024  on Shopify

software is well designed and easy to use. It makes what often seems like a complex task simple and easy. The customer service is also very knowledgeable and patient which makes the whole process so much easier.

Shop@BdayGiftIdeas

Dec 04, 2024  on Shopify

Fairly new to this but received Great help from Pallavi. Very knowledgeable and always eager to help in addition to showing me new ways to upscale my business. Absolutely recommended!!! BdayGiftIdeas

Blu Lotus Boutique

Dec 03, 2024  on Shopify

Sowbagya was a pleasure to work with while setting up my PushOwl email marketing account. Her assistance was invaluable, and she made the process smooth and easy. Highly helpful and professional—thank you for the excellent support!

TEEGALERIE

Dec 02, 2024  on Shopify

I appreciate Rojen a lot! Thanks for his very fast and helpfull answers, talking to you soon :))

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