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Customer reviews: PushOwl/Brevo: Email,Push,SMS

Develop by Shopify

Reviews (1,589)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

DeKove

Sep 11, 2025  on Shopify

Fantastic and prompt customer service (thank you, Raul). Amazing introductory offer that will support and improve my store. I cannot thank the team enough for giving me such a great start. Much appreciated!

Michela Morace Visagista

Sep 11, 2025  on Shopify

Cherubini Store SRL

Sep 10, 2025  on Shopify

Great platform and stellar support. I encountered a rather strange issue with the chat widget. Anjali provided impeccable support—quick and extremely efficient—and the problem was brilliantly resolved. Very satisfied in every respect. Keep up the great work!

Navita

Sep 09, 2025  on Shopify

Yash was very help full.

Santa Barbara Mint

Sep 08, 2025  on Shopify

Piyush is fantastic. He just saved this account for Brevo with his knowledge and poistive attitude

Blackoste

Sep 08, 2025  on Shopify

Very paitence and very helpful. After a long time I came across such a helpful customer service!

Vivaldo

Sep 07, 2025  on Shopify

Love BREVO, best customer service. Special thanks to Nayan who resolved my problem in a second.

She Will

Sep 05, 2025  on Shopify

I installed the tool yesterday to test it in my store and set up some automations. Since I had doubts about whether they were working, I contacted support and spoke with Piyush this morning. He was very attentive in checking all the details of what I had done and fixing small errors so that everything would work perfectly. I’m very excited to test this new tool and happy that I can count on such a caring support team.

Urban Platter

Sep 04, 2025  on Shopify

The best part about this tool is its 24×7 prompt response. I recommend it to most e-commerce professionals, as it offers amazing features and strong security to maintain your domain health. Yes, there are a few minor cons, but they’re negligible compared to the excellent service and features provided. If you’re looking for a long-term solution, I highly recommend this tool.

The Berrics Canteen

Sep 03, 2025  on Shopify

I had the pleasure of working with Piyush, and I couldn’t be more impressed by his professionalism and dedication. He guided me through the entire process of connecting Shopify with Brevo via PushOwl, providing clear, step-by-step instructions. Piyush took the time to explain each aspect in detail, even addressing potential concerns regarding subscription status changes between Shopify and Brevo. He was patient, knowledgeable, and extremely responsive to my questions, making sure I understood everything. Overall, his customer service was exceptional, and he made a potentially confusing task much simpler. I highly recommend Piyush for anyone looking for assistance with Shopify and PushOwl integrations. Thanks for your amazing support!

PedeBeats

Sep 02, 2025  on Shopify

DOG D Originals

Sep 01, 2025  on Shopify

She is supportive and understands the customer's needs. Providing tailored resolutions

Plaud.ai ES

Sep 01, 2025  on Shopify

A huge shout-out to Harish from Pushowl support! He was incredibly patient and thorough, helping me with a user migration that took over two weeks. I'm so grateful for his meticulous work.

NoAna FASHION BEAUTY STYLING

Sep 01, 2025  on Shopify

Anjali was simply amazing – quick, competent, and super helpful! Thank you so much!

Premium★Tesla

Aug 30, 2025  on Shopify

Piyush provided excellent customer support today! He took the time to clearly explain the connection process between Shopify and Brevo through PushOwl. He answered all my questions and made sure I understood everything before proceeding. The service was professional and friendly - felt like talking to a friend! Highly recommend Piyush and the PushOwl support team. 5 stars!

amino4u

Aug 29, 2025  on Shopify

Big Thank you! to Yash for being patient and always friendly. Even when I was away for a couple of minutes, Yash was still there for me and navigated me to all settings I needed to adjust for the PushOwl/ Brevo migration and was only satisfied, when everything was up and running as intended, even when there was some delay in getting my device approved. Looking forward to having a problem soon and getting it solved with Yash ;)

Belise.

Aug 29, 2025  on Shopify

El soporte que he recibido por parte de Anja ha sido excelente. Me ha guiado en todo momento y ha sido muy amable, preocupándose porque todo estuviese correcto.

DEL'EP

Aug 28, 2025  on Shopify

Pour le service client, j'ai eu l'aide formidable d'Anjali

LANUR

Aug 28, 2025  on Shopify

Outstanding Service! Yash was so helpful. The whole conversation takes place in my language. Yash took his time to explain everything to me. He stayed with me until it was all perfectly done. Really great, thank you! Now my new shopify shop runs with brevo and push owl is the technical enabler in the background. All data safe and I can work as I was before switching my shop to shopify.

Antonides

Aug 28, 2025  on Shopify

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