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Customer reviews: PushOwl/Brevo: Email,Push,SMS

Develop by Shopify
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Reviews (1,589)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

LOXWOOD Le Cabas Parisien

Sep 23, 2025  on Shopify

AMAMUS Vet Onlineshop

Sep 22, 2025  on Shopify

I had an issue with connecting my Brevo account to Shopify via the PushOwl/Brevo app, and Harish guided me through the whole process with patience and clear instructions. He not only explained the steps very well but also took the time to ensure that everything was set up correctly. Thanks to his support, my existing Brevo account is now fully integrated with Shopify, and I can continue working with all my campaigns without any problems. I really appreciate his professionalism, kindness, and quick responses. Excellent support experience!

Roam Barefoot

Sep 19, 2025  on Shopify

Great customer service when I was having an issue with testing and receiving a new email automation. The guidance within the app itself makes things really easy to set up and I like the look of the emails, good design and functionality.

Time For Prague

Sep 19, 2025  on Shopify

Piyush from Customer Support was speaking like a human and very helpfull, great so far

Fresh to Order

Sep 19, 2025  on Shopify

Tenderbooks

Sep 18, 2025  on Shopify

Efficient. Polite and effective.

FishLab

Sep 18, 2025  on Shopify

Pushowl customer support was quick, thorough and pleasant. I especially appreciated the help I received from Piyush, he took his time to walk me through exactly what he was talking about when i was unsure.

Rjspret Pakistan

Sep 18, 2025  on Shopify

Excellent support and there were able to create the relevant tailored environment as per our requirement as well. Highly recommended.

ZuNa Medical Herbs

Sep 18, 2025  on Shopify

Assistenza perfetta e rapidissima, complimenti a Nayan per il suo aiuto fondamentale!! grazie mille

Kidocoo Toys

Sep 18, 2025  on Shopify

Super supportive and best customer care team you have it.. And special thanks to Anjail she has always been so much helpflul in resolving as well explaining.

Scar Hawk Nation

Sep 17, 2025  on Shopify

THIS IS AN AMAZING APP ON SHOULD USE, DID AMAZING, WAS USING THIS APP SINCE A YEAR ON MY ALL 3 BUSINESSES AND NEVER FELT REPLACING WITH ANY OTHER. HIGHLY RECOMENDED FOR SURE.

Club 35

Sep 17, 2025  on Shopify

Excellent customer service! Big thanks to Yash who was incredibly efficient. He really knows his job and helped me very quickly. It’s so reassuring to have such a competent and responsive support team.

Loja G - Garrafeira Gourmet Gifts

Sep 17, 2025  on Shopify

Just changed email marketing platform, and the support team was very supportive! Thanks a lot.

Digital Polyglot

Sep 17, 2025  on Shopify

Anjali helped me with every single question I had :)

Wellrelaxx

Sep 16, 2025  on Shopify

Very good

Chartlex

Sep 16, 2025  on Shopify

I really love their customer service, one of the best, even working in weekends! If you get connected to Nayan, you are guaranteed 100% that he will provide highest quality support and fix your issues!

Gaia Orion Art

Sep 14, 2025  on Shopify

Raul was amazing for supporting me and responding patiently to all my questions!!! Outstanding support!

The RUGGED

Sep 14, 2025  on Shopify

Digital Polyglot

Sep 12, 2025  on Shopify

SpitJack

Sep 11, 2025  on Shopify

Exceptional value, features, and customer service.

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