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Customer reviews: Brevo PushOwl: Email,Push,SMS

Develop by Shopify

Reviews (1,683)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Herseyben.de

Aug 20, 2024  on Shopify

Customer service helps quickly and accurately in every matter. You can be sure that all your problems and demands will be met after each meeting. I would also like to thank Pallavi for her help.

4Lovebirds

Aug 19, 2024  on Shopify

Great support experience! Thank you Rojen

Winter Rhapsody

Aug 19, 2024  on Shopify

Pallavi has helped me tremendously with my enquiries today. She is expert and knows the app inside out. She explained everything to me patiently. I am a new startup so her help and patience are greatly appreciated!

BC Eco Seed Co-op

Aug 18, 2024  on Shopify

I love the drag and drop ease of creating new templates, and the variety available. I'm glad I made the switch from Mailchimp. I also appreciate the ease of integration with Shopify. I'm also very impressed with the customer support! I've asked SO MANY questions and Rojen in particular has been so helpful.

Rize

Aug 15, 2024  on Shopify

Rojen is always very knowledgable, helpful and friendly! I am so glad I have decided to use Pushowl for my business email campaigns, it is very easy to use and gets the results I am after. Rojen is almost like part of my team. Many thanks!

GranolaGirlOils

Aug 12, 2024  on Shopify

Rojen was absolutely amazing and so heLpful! I learned a lot thank you PushOwl.

One Stop Mart Online

Aug 08, 2024  on Shopify

I really enjoyed my consultation time with Pallavi today, her friendly advice helped me a lot. She solved my needs easily. I would definitely recommend this app for your online business. Thanks again Pallavi.

feey AG

Jul 28, 2024  on Shopify

Setting up the app was very easy and it works really well for us! Thanks for the support Rojen.

JUAdesign

Jul 28, 2024  on Shopify

Ich möchte vielmals bei Rojen vom Support Team bedanken!! Dieser Mitarbeiter hat mir bei allen Settings und Fragen auf eine überwältigende und schnelle Weise geholfen. Rojen ist überaus freundlich und zuvorkommend und findet Möglichkeiten um die individuellen Kundenwünsche möglich zu machen!! Vielen Dank

Colamo

Jul 25, 2024  on Shopify

Excellent app! Excellent user service! Thank you Rojen:)

Sakura Signatures

Jul 24, 2024  on Shopify

Pallavi was amazing staff! I asked so many questions and she was taking time to answer everything. I was able to get Early stage plan which is 1000 impressions and 1000 emails/mo for free because I am starting from scratch. Can't wait to see how my shop will be with this gudget!

Constant Mountain

Jul 24, 2024  on Shopify

Couldn't believe the outstanding level of service from Brevo. Rojan in particular is fantastic. Support and customer service is a lost art, but not for Brevo. Bravo!!!

Kelces Unique Hair

Jul 23, 2024  on Shopify

Pallavi was amazing at breaking down everything for me. Her willingness to help me understand the next step and best action to take was priceless. I am happy to have you here and look forward to learning more from you. Thanks, Cerue

MrJewelryArt

Jul 23, 2024  on Shopify

Received good support from the technical team. They are ready to help at all times whenever we ask. Thanks! Also thanks to Pallavi who was very nice and polite and explained everything smoothly. I highly recommend this app.

Metro Maverick

Jul 22, 2024  on Shopify

I am incredibly impressed with the support I received from Pallavi Joshi at PushOwl. As an online store owner, finding ways to boost sales and improve customer engagement is crucial, and Pallavi has been instrumental in helping me achieve just that. Her expertise and dedication to providing clear and actionable instructions have made a significant impact on my business. Pallavi took the time to understand my specific needs and challenges, offering personalized recommendations that were both practical and effective. What sets Pallavi apart is her patience and willingness to go the extra mile. She ensured I understood each step of the process and provided valuable insights that I hadn't considered before. Her professionalism and friendly demeanor made the entire experience enjoyable and stress-free. I highly recommend Pallavi Joshi to anyone looking to enhance their e-commerce performance with PushOwl. Her support is top-notch, and her dedication to helping clients succeed is truly commendable. Thank you, Pallavi, for your exceptional support and for helping me take my business to the next level!

CREATIVE ALCHEMIST 888

Jul 21, 2024  on Shopify

Pallavi was great! Check out my brand: https://linktr.ee/artbae888

Emzprestige

Jul 21, 2024  on Shopify

This app is sincere, it helps me sort out a mistake and gives me a nice upgrade for the push program they provide. the lady from customer service was good she set me in the right direction

éclatclo

Jul 21, 2024  on Shopify

super Informative and helpful,

kovicarriers

Jul 18, 2024  on Shopify

Rojen was great today helping me with my integration.

Merkapp

Jul 17, 2024  on Shopify

Great customer service! Rojen really helped me in the whole process, exceptional support! We have been using Push Owl for 3 years, now we are implementing the Email feature. I hope that it works as good as their other features, I have no doubt. I recommend this app!

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