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Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,154)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Tienda Fundación Gabo

Mar 07, 2025  on Shopify

Great support. You can connect your store with CRM very quickly thanks to the support team.

: ) Happy Apex

Mar 06, 2025  on Shopify

This app is perfect when you want customer data and marketing features in the same service. Easy to use, and the best part is being able to market to exactly the customers I want.

Private Affair

Mar 05, 2025  on Shopify

pharm2u

Mar 05, 2025  on Shopify

PushOwl is a fantastic app for push notifications! Super easy to use and highly effective for boosting engagement. The customer support is top-notch. Special shoutout to Arvind for his outstanding assistance. Highly recommend!

Team Hampton

Mar 05, 2025  on Shopify

Brevo’s customer support is top-notch. I was connected with Pallavi she was fast, friendly, and super helpful. The app itself is easy to use and packed with great features. Highly recommend!

Stradley & Daughter

Mar 03, 2025  on Shopify

I initially downloaded PushOwl so that I could sync my clients from Shopify with my Brevo account. While I found the interface a little confusing and had some hiccups with the installation, I can only say that their customer support is world-class. I had a moment of panic when I thought I had deleted all of my Brevo account details, and I contacted the chat support for help. The agent, Sowbagya, carefully walked me through the process of linking my new accounts and showed me where all of the missing data was. She was kind, thorough, and patient. I went from sheer panic to feeling like I was in the best hands possible in just moments. If every company had people like this, we'd get a lot more done and be a lot happier. Five star service!

Hotdiggidydog®

Mar 02, 2025  on Shopify

Excellent customer service, even on the weekend. The customer service representative was very attentive and patient and willing to answer the many questions I had for her.

SmiloShine

Mar 02, 2025  on Shopify

I got to know about this from Brevo website and giving it a try. Worth considering. Kudos to their Customer support. Agents are real human and so kind.

Tenlify

Mar 02, 2025  on Shopify

Sowbagya is very nice and helpful, good app of email marketing and more affordable that other app

ALEDGE Store

Feb 28, 2025  on Shopify

Easy to use, support team is really fast and helpful

The Mortise & The Hare

Feb 27, 2025  on Shopify

Le Clou du Voyage

Feb 27, 2025  on Shopify

Merci à Yash pour sa réactivité et son efficacité :)

merekrishna.in

Feb 26, 2025  on Shopify

Oonalfie

Feb 25, 2025  on Shopify

I can only comment of the level of customer service as I begin my journey with Pushowl/Brevo. The online support was fantastic and immediate. They understood the predicament our store was in and put i play an amazing solution, based of the emails we're actually sending out! Couldn't be happier:). A great start to a hopefully long relationship

GD house vintage dressing

Feb 25, 2025  on Shopify

Hari Thank you

Adora Fine Jewelry

Feb 24, 2025  on Shopify

PushOwl is an excellent app with an intuitive and user-friendly interface, making it easy to use for managing web push notifications. What truly sets it apart, however, is the outstanding customer service! I had an issue and reached out to their support team, and Sowbagya went above and beyond to assist me. She patiently guided me through the process step by step, ensuring everything was resolved smoothly. Her professionalism, expertise, and willingness to help made the entire experience seamless. I highly recommend PushOwl—not just for its great functionality but also for its top-tier support team. A big thank you to Sowbagya and the PushOwl team!

The Autel Shop

Feb 24, 2025  on Shopify

Acestar Global

Feb 24, 2025  on Shopify

Sowbagya has been really helpful in providing all the information we needed to make our choice with Pushowl.

Nature Topia

Feb 23, 2025  on Shopify

Was really a great experience. Sowbagya really assisted me all through on brevo

House of Baboon

Feb 23, 2025  on Shopify

Alleen de support van Brevo is al 5 sterren waard! Fantastische app met veel mogelijkheden!

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