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Customer reviews: Brevo PushOwl: Email,Push,SMS

Develop by Shopify

Reviews (1,743)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Matcha Oishii

Jan 20, 2026  on Shopify

great customer service

Poinçon 22

Jan 20, 2026  on Shopify

Helixita - Bava di Lumaca

Jan 20, 2026  on Shopify

Piyush è stato un supporto gentile e tecnico allo stesso tempo. Paziente e di grande aiuto Pure psicologo ha sentito la mia ansia e mi ha guidato GRAZIE

Helixita - Bava di Lumaca

Jan 20, 2026  on Shopify

Anijali è stata un supporto gentile e tecnico allo stesso tempo Pure psicologo ha sentito la mia ansia e mi ha guidato GRAZIE

Farah

Jan 19, 2026  on Shopify

Anjali was super quick with my query and provided fast support.

hautbalance

Jan 19, 2026  on Shopify

Really fast and awesome support via chat. All my questions were solved within minutes - thank you very much.

Kräuterwerkstatt Kärnten - Verbunden mit der Natur

Jan 19, 2026  on Shopify

Danke dem Support, ich habe eine rasche Lösung erhalten.

Helixita - Bava di Lumaca

Jan 18, 2026  on Shopify

Raul è stato un supporto gentile e tecnico allo stesso tempo Pure psicologo ha sentioto la mia ansia e mi ha guidato GRAZIE

Flowerly Farm

Jan 16, 2026  on Shopify

CellPowerX

Jan 16, 2026  on Shopify

I had a few questions about how to set it up and how to use it alongside Brevo, and Yash from support was superb. Everything is working great!

Hamdah London

Jan 14, 2026  on Shopify

Rauhl was helpful and clear I am now waiting to see how the fixed issue is working

FC Südtirol Shop

Jan 14, 2026  on Shopify

Super service

1o1BARBERS

Jan 14, 2026  on Shopify

Super Beratung!

Lara11Accessori

Jan 13, 2026  on Shopify

Raul è stato un prezioso aiuto per gestire la mia problematica. Complimentti.

Houlux

Jan 13, 2026  on Shopify

Raul a été d'une grande aide, très réactif pour résoudre notre problème. Merci beaucoup

Davinci Resolve Titles

Jan 13, 2026  on Shopify

Really user friendly app Support is great, moved from Yotpo to Brevo Anjali helped me remove the old DNS records and configure the new ones properly. Its a very logical system and learnt it pretty quick, was up and running with multiple lead magnets within a few hours. Straight forward interface

Syndeed

Jan 12, 2026  on Shopify

A support team over the top ! Anjali was very helpful and reactive, properly explained what was going wrong and fixed my issue very quickly ! Thank you so much !

Sartore

Jan 09, 2026  on Shopify

Very happy with the support of the PushOwl team that is really available and has helped a lot. The app in itself is great to sync contacts and automate emails.

Finde deine Freiheit

Jan 08, 2026  on Shopify

Unkomplizierte und schnelle Hilfe. Vielen Dank!

G-Talent.Net

Jan 08, 2026  on Shopify

The support is great, Piyush was really helpful by addressing my answer. Great application!

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