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Customer reviews: Brevo PushOwl: Email,Push,SMS

Develop by Shopify

Reviews (1,683)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

Backroad Maps

Dec 17, 2025  on Shopify

Piyush is the greatest customer support specialist I've ever encounterd.

Rotarco

Dec 16, 2025  on Shopify

O suporte prestado pelo Raul foi acertivo e eficiente. Parecia ter lido minha mente de cliente. Espero que pessoas como o Raul sejam a maior parte do vosso efetivo e que essa qualidade se reflita sempre nas vossas operações. Cumprimentos,

Domaines d’Exea

Dec 16, 2025  on Shopify

Yash has been really helpful in the migration from Brevo to Pushowl on Shopify. It makes such a difference to have a real support. Looking forward to using the app!

Alles-rund-ums-Hobby

Dec 16, 2025  on Shopify

myline Deutschland GmbH

Dec 16, 2025  on Shopify

Support (from Nayan) was absolutly fantastic, he was quick to respond and made sure to help us fix whatever problem. Great experience working with the support!

Les Heritieres

Dec 15, 2025  on Shopify

Great support and app what do you need more ? They manage my migration from Brevo as chief thanks to Raul !

AnniWear

Dec 15, 2025  on Shopify

Great service. Yash and his team did a fantastic job helping me resolve my query, and I'm very happy with the result.

Sera Benia Verlag

Dec 15, 2025  on Shopify

Support unterstützt einen schnell & tatkräftig bei Fragen und gibt Hilfestellungen

My Furry Prints

Dec 14, 2025  on Shopify

The Support Agent "Raul" was super helpful and straightforward. No fuss, just solutions, as every SaaS company should always be.

Happy Flower

Dec 13, 2025  on Shopify

Perfect platform with a lot of functionalities and very good customer support. Good pricing too.

Shop By Imen

Dec 12, 2025  on Shopify

PARFAIT MERCI A PIYUSH

busy-kids.de

Dec 12, 2025  on Shopify

We’ve been using this app for our email campaigns, and it’s been a great experience so far. Special thanks to Raul from support! His responses were clear, quick, and helpful. He even surprised us with extra credits as a Christmas gift :)

The Lavender Vibe

Dec 12, 2025  on Shopify

Yash was so helpful, explaining things to me easily and patiently especially since I didn't know anything and I was just starting and he helped ease my worries about hidden fees, so I really appreciate it <3

VIRVOLT

Dec 12, 2025  on Shopify

Wilson Brasil

Dec 11, 2025  on Shopify

Gostaria de registrar meu agradecimento pelo excelente atendimento prestado pelo atendente Raul. Desde o início do contato, fui atendido com muita atenção, profissionalismo e clareza nas informações. Todas as minhas dúvidas foram respondidas de forma rápida e objetiva, demonstrando total domínio sobre o assunto e verdadeira preocupação em ajudar. É sempre muito positivo quando encontramos um suporte tão eficiente e dedicado. Parabéns pelo ótimo trabalho e pela postura exemplar no atendimento ao cliente. Muito obrigado!

MedTailor Scrubs

Dec 11, 2025  on Shopify

I received excellent support from Raul. I had originally set up Pushowl earlier this year and was looking to upgrade our account so we could manage email marketing as well. He assisted in making sure our Brevo account was fully integrated with Pushowl which allows us to manage all our communications via Pushowl.

ELTIODELMAZO

Dec 11, 2025  on Shopify

Me ayudaron genial en la integración. Gracias a Anjali por asistirme en las dudas con los popup.

Bougie Nicole

Dec 11, 2025  on Shopify

Une experience formidable avec Anjali ! Présente à tout moment pour m'aider dans la configuration de mon application! Merci 1000 fois ! C'était super de se sentir suivi tout au long de mes questions ! Un grand Bravo !

Fenigo

Dec 10, 2025  on Shopify

We used Brevo PushOwl to connect our new Shopify store with our existing Brevo account. Customer service was amazing when I had questions about the integration, and they took care of the setup seamlessly. Highly recommended - thanks for all your help!

alleszumfliesen.de

Dec 09, 2025  on Shopify

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