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Customer reviews: Brevo PushOwl: Email,Push,SMS

Develop by Shopify

Reviews (1,743)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

CTA Manufacturing

Jan 30, 2026  on Shopify

Rahul was incredibly helpful in making sure our Shopify sync was set up correctly and that our contacts migrated smoothly from Klaviyo. His communication was clear, responsive, and thoughtful — and he even took the time to hop on a call to walk through my questions. Feeling confident and excited to get started with Brevo!

TidyBoard

Jan 30, 2026  on Shopify

Big fan of the platform for pop ups and emails and for the support from Arani Das! Brevo and PushOwl are intuitive and well designed. Thanks!

Cutting Edge Designs

Jan 30, 2026  on Shopify

Anjali provided outstanding support in resolving a stressful billing issue. I was mistakenly charged $38 for an app I'd already canceled, with an automatic retry scheduled for the next day. Anjali stepped in immediately, offered clear solutions, and processed $38 in app credits on the spot. Thanks to her quick action and seamless coordination with Shopify, my bill was reduced to just $1 and resolved within minutes. Professional, efficient, and highly empathetic—exactly what you hope for in customer support. The whole team (including Piyush) handled this with great care. Highly recommended!

SIMOVO

Jan 30, 2026  on Shopify

Anjali was super helpful and understood my issue despite me not explaining it very well

樂樂Japan-日本直送一口價代購

Jan 30, 2026  on Shopify

The customer support team responded quickly, provided clear and detailed explanations, and was very friendly. All of my questions were thoroughly answered.

Oil City Soapery

Jan 30, 2026  on Shopify

This is truly a very good platform. My wife & I are older and starting a 'retirement' business. Using Brevo PushOwl for a short time, I was able to send an email campaign using their handy tools very quickly. The email looks very professional and not like some old guy hacked his way through it. That right there has me hooked and now I am all in, Oil City Soapery will only be using the Brevo PushOwl app for all our marketing.

Imkado

Jan 29, 2026  on Shopify

Guter Support beim Einstieg

Workwear City

Jan 29, 2026  on Shopify

Nayan was Brilliant.

Algotherm

Jan 29, 2026  on Shopify

Excellente Attention ! réactif et efficace ! Big respect !

Arizona Local Raw Honey

Jan 28, 2026  on Shopify

Vivid Hair Store

Jan 28, 2026  on Shopify

Yash has been awesome with support.

Antidote

Jan 28, 2026  on Shopify

Great customer service really quick and helpful which is so important. Otherwise great app and easy once it is set up.

Powerful Students

Jan 27, 2026  on Shopify

Inès Maths

Jan 27, 2026  on Shopify

Pawtastic

Jan 27, 2026  on Shopify

Staff memebrs are very helpfull, shout out to Yash who helped me today, as a start up myself sometimes it is difficult to find the right email platform as I don't have a huge base to start from, but Yash helped me find the best solution today for my bussiness needs and I am very excited to try the new plan :) Also the AI chat bot is very helpful, but I got conected with Yash in under 2 min which was fantastic. Elina

mysniffie

Jan 21, 2026  on Shopify

really quick and good comunication, super friendly and competent.

hi5branding

Jan 21, 2026  on Shopify

Sehr schneller und professioneller Support!

HU.wears

Jan 21, 2026  on Shopify

Una atención excelente.

Crossbox Lap Timing

Jan 20, 2026  on Shopify

Very friendly, helpful and fast support.

Life Apparel Co

Jan 20, 2026  on Shopify

PushOwl and Brevo together seem like a pretty solid and well-thought-out marketing system. I’ve just started using it, and so far so good! We did run into a few bumps, but the online chat support team was fantastic (shout out to Anjali) and helped us with every question we had. I’d definitely recommend this app.

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