Taranker.Com Logo
PushOwl/Brevo: Email,Push,SMS logo

Customer reviews: PushOwl/Brevo: Email,Push,SMS

Reviews (3,154)

Overall rating
4.9

What Merchants Think

Overall, merchants have mixed feedback about "PushOwl/Brevo: Email,Push,SMS". Many praise its cost-effectiveness, comprehensive functionality, and commendable customer support. The integration with Shopify seems smooth, and the app's interface is often lauded as intuitive and user-friendly. However, some users report issues with account setups, lack of timely support, and billing concerns. Despite these complaints, a significant number appreciate the value it brings to their marketing efforts, especially with email and push notifications.

Key Strengths

  • Customer support is frequently praised for being helpful, patient, and proactive.
  • Cost-effective compared to competitors, providing excellent value for money.
  • Intuitive and user-friendly interface, with smooth integration with Shopify.
  • Features like automation for email and push notifications are noted to be robust.
  • Real-time push notifications effectively increase customer engagement and sales.

Common Concerns

  • Occasional account setup and verification issues causing frustration.
  • Reports of slow customer support response times or lack of responsiveness.
  • Cases of billing issues and unclear pricing structures.
  • Some users find the email notification setup less straightforward than competitors.
  • Concerns with incomplete documentation or unclear instructions.

Final Thoughts

While "PushOwl/Brevo: Email,Push,SMS" presents itself as a comprehensive and cost-effective marketing tool, providing solid integration and user-friendly features, it also faces challenges related to support responsiveness and occasional technical issues. The app is well-suited for businesses looking for a pragmatic and affordable solution to enhance their email and push notification marketing strategies. Continuous improvements in support and clear documentation could further enhance its offering.

The Healing Hearth

Apr 15, 2025  on Shopify

Outstanding Support from Harish! Harish went above and beyond during our support session. Not only did he help me resolve my issues and answer all of my questions, but he also introduced me to features I didn’t even know were available! He was kind, friendly, courteous, and incredibly patient throughout the entire process. I truly appreciated his support—it made a big difference. 5 stars without a doubt! Highly recommend!

EyeLine Golf

Apr 15, 2025  on Shopify

We just switched from Klaviyo to Brevo/PushOwl—mainly for price, but also because we were running into some deliverability issues and weren’t getting the support we needed. We haven’t even sent a single email through Brevo yet, but based on the onboarding experience alone, I couldn’t be happier with the decision. Aritra was our onboarding specialist, and hands down, it was the best customer support experience I’ve had in my entire career. He didn’t just help us get set up—he gave me a full crash course on email deliverability and genuinely went above and beyond to make sure we were set up for success. Oh, by the way, the call was at 2am his time. That level of commitment is rare, and it honestly blew me away. Aritra is an absolute rockstar, and if this is the kind of support Brevo offers, I’m excited for what’s ahead.

TN Nursery

Apr 07, 2025  on Shopify

Vin & Natur

Apr 06, 2025  on Shopify

I had the wonderful pleasure of getting help from Harish, who guided me through the service and some pretty complex issues regarding importing lists and making sure everything worked before a big launch. He has been extremely helpful, knowledgeable and went way and beyond to help us, and has been a very important factor in the succesful transition to PushOwl/Brevo from another provider. Warmly recommended!

Almuftah Center

Apr 02, 2025  on Shopify

Still testing the app, looking great so far. The 5 stars is based on the support team quick and helpful responses

BandsCo Straps

Apr 01, 2025  on Shopify

Talked to Harish and he was able to customize my plan to fit my needs and budget. A great help!

Great Games

Mar 27, 2025  on Shopify

Support is great, Harish is a legend and helped me out immensely with onboarding and even setting up flows etc. Highly recommend

Eight & Bob US

Mar 26, 2025  on Shopify

I started using the tool a few weeks ago and I’ve really enjoyed the ease of use. Additionally, Yash’s support is top-notch, always responding quickly and effectively.

OneWax

Mar 26, 2025  on Shopify

Very good app with great features. It works quickly and easily with just a few clicks. The support is especially excellent: Any questions are answered within minutes. They even provide screenshots! The staff (in my case, Yash) is extremely fast and incredibly helpful!

Margy's Monte Carlo

Mar 25, 2025  on Shopify

Excellent support, helpful at all times. I can only recommend this application. Thanks to the whole team.

GATE Enterprise EUR

Mar 25, 2025  on Shopify

Super helpfull support

Sim Race Webshop

Mar 20, 2025  on Shopify

good app :-D

Leonor Greyl

Mar 20, 2025  on Shopify

Many thanks to Pallavi for her help! It was a bit hard to set up at first, but Pallavi took the time to explain every step of the process and fixed my problem in minutes.

Camo Ever After

Mar 20, 2025  on Shopify

Nayan gives amazing support. I am using it for email only, and the email part is rather new and can be glitchy. But if you stick with it, it's the only email app that charges by sends and not list size. I left klaviyo because of their price hike and the emails you can design here are very nice and you can use custom fonts. The builder is a bit slow and sometimes things don't work great the first time, but with Nayan's help I have been able to figure things out. Note the support is not in US and there is a time difference. That can be frustring at times but they make up for it.

NukNuk Limited

Mar 18, 2025  on Shopify

I will recommend this app to everyone as surprised what you can achieve with getting customers and how it work. I have spoken with the customer representative name Hima, very helpful and she provided a lot of valued information for me to start using this app and get free plan for new starter, love this help from the app. Wishing you all the best and I hope you will get bigger and help a lot of customers like me.

Waylene

Mar 17, 2025  on Shopify

Its awesome, and the support is also nice

LandFleisch

Mar 13, 2025  on Shopify

I had an issue and reached out to customer support. I was assisted by Yash, who was incredibly helpful and quick in resolving my concern. It's always reassuring to know that theres a reliable team behind the app. Highly recommend!

James Stephens & Sons Jewellers

Mar 12, 2025  on Shopify

This has completely revolutionized my business! So easy to use and basically automatic once you've got the ball rolling. Nayan is my lord and savior on the customer support team, a God amongst men. He's been at my beck & call from the start. Extremely patient with my lack of knowledge and amazingly professional! Can't recommend the package enough as a whole.

Jackalope Land

Mar 11, 2025  on Shopify

though it is a little hard to install initially, the customer service is truly amazing and really hands on to get everything integrated- so i really recommend. My agent Sowbagya was there with me every step of the way helping and guiding me through the integrations. So far so good!

Flaavup®

Mar 10, 2025  on Shopify

Perfect !

Scroll to Top