PMO: ProtectMyOrder

Develop by ProtectMyOrder

Free plan available

Elevate customer confidence & generate additional revenue

Upsell shipping protection

Generate additional revenue

Increase conversion rates

Offset compensation costs

About PMO: ProtectMyOrder

Launched Jun 13, 2023

Built by ProtectMyOrder

Email :

contact@mule.app

Address

88 Balham Park Road, London, BFP, SW12 8EA, GB

Website Privacy policy

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Description

Upsell premium services at checkout: increase AOV and improve customer experience

ProtectMyOrder enables merchants to upsell premium services at checkout. Sell services such as shipping protection, carbon neutral shipping and free returns. You keep 80% of the upsell revenue and handle all claims yourself.

With 9 clicks, start selling premium services like package protection
Show to 50% of site traffic to see impact on conversion rate
Customise everything: pricing, titles, text and images

Pros

Generates additional revenue and profit through upselling order protection
Increases conversion rates by providing customers with peace of mind regarding their order delivery
Offsets the cost of compensating customers for delivery issues
Simplifies the process of reshipping or refunding orders affected by delivery problems
Revenue from shipping protection goes straight to the merchant’s bottom line

Cons

Possible customer dissatisfaction if the protection service underdelivers
Complicated claims process might negate the customer's peace of mind
Merchants need to manage and administer the shipping protection service effectively
Customers might view the upsell for shipping protection as an unnecessary additional cost
Dependence on reliable fulfillment and delivery services to make the protection service worthwhile

Top Helpful Reviews

Keebos

Sep 25, 2024 on Shopify

Really great app, the team is also super responsive to any questions. Definitely suggest using the app!

www.pet-tags.co.uk

Sep 08, 2024 on Shopify

ProtectMyOrder is a lucrative stream of income for my business. In the past year it has generated £10-15K in profit with an average opt-in of 45%. The support is excellent and the team set it all up. I highly recommend this app.

motocross4u

Sep 01, 2024 on Shopify

The ProtectMyOrder app is excellent for boosting your profit margins. The team was outstanding in setting everything up for us, and the developers have a deep understanding of both your store and their app, ensuring it functions seamlessly in every context. We've experienced a significant revenue increase, with zero customer complaints about the app. We highly recommend it.

Dawson Knives

Jul 06, 2024 on Shopify

Fantastic customer service and IT team at Protect My Order. Excellent response times to inquiries. They handled the installation for me and made sure everything worked perfectly before launch. Seamless integration, increased customer confidence, and a way to help offset the ever-rising costs of shipping and insurance.

Benji Ball

Feb 08, 2024 on Shopify

I made the change over to PMO and instantly noticed customers feeling more secure with their purchase. With the other shipment protection apps out there, PMO seems to be the only one that the merchant is entitled to a portion of the revenue as well. Instant increase in aov and a super simple setup.

Sutsu

Jan 25, 2024 on Shopify

Came across this app through Shopify App Store Research Panel - Was pleasantly surprised by finding an app that solved our issue of securing customer deliveries. From the moment it was installed (took less than 5 minutes) customers were engaging with it and adding it to their cart. Couldn't be happier. 5* all the way!

Mystery Football

Jan 23, 2024 on Shopify

The ProtectMyOrder app is really good to increase your margins. . The team were excellent at getting everything setup for us, and developers have a great understanding of your store and their own app to ensure it works in all contexts. We've been seeing a strong increase in revenue, as well as zero complaints from customers about the app, so we would 100% recommend this app.

My Breeches

Aug 23, 2023 on Shopify

This app has been such an amazing addition to our website, it helps out customers feel more secure, particularly our large international customer base, and has also allowed increased our revenue so we can easily solve issues when they arise. Particularly for us, as we are a retailer not a manufacturer, it means we don't need to wait on our brands permission/ support to replace faulty items. It also means we do not have to wait on postal carriers getting back to us when parcels go missing which can be really tedious. I would highly recommend this to all online stores, it's a great feature.

Rival Hockey

Jul 10, 2023 on Shopify

Extremely good app to help increase margins. The team were excellent at getting everything setup for us (as our theme didn't work out the box). Idries and the team resolved everything perfectly and we've been seeing a nice increase in revenue, as well as zero complaints from customers about the app. I was sceptical at first but the results speak for themselves. Highly recommend!

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