Ship‑Safely

Global transit insurance to fight Porch Piracy & damaged goods

Easy installation

Damage/theft coverage

Global shipping protection

48-hour replacement

Rigorous security

About Ship‑Safely

Launched Jun 06, 2022

Built by Nano Insurance Limited

Email :

support@ship-safely.com

Address

175 Melbourne Street, South Brisbane, QLD, 4101, AU

Website Privacy policy

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Introduction Video

Description

Protect your customers and your business from Porch Piracy, with Ship-Safely’s 48 Hour Guarantee.

The Porch Piracy epidemic is sweeping the globe. For businesses who work day-in and day-out for their customer, a delivery not arriving as expected is the single worst outcome an eCommerce retail business can face. Do not force your customers to chase retailers and freight companies, when they are victims of Porch Piracy or damaged goods. Drive customer loyalty and protect your bottom line with Ship-Safely's Shipping Protection. Backed by c-suite insurance and retail sector shareholders.

Drive NPS: Turn a Damaged, Lost or Stolen delivery into a positive experience;
Fast-tracked replacement; we will replace the item within 48 hours at full RRP;
Download in minutes, cancel anytime with no lock in contracts;
We cover shipments globally, where ever you or your customer are located;
Secured with penetration testing and rigorous 2FA protocols.

Pros

Drive NPS: Turn a Damaged, Lost or Stolen delivery into a positive experience
Fast-tracked replacement; items are replaced within 48 hours at full RRP
Global coverage for shipments, wherever the business or customer is located
Easy to download and install; can be canceled anytime with no lock-in contracts
Secured with penetration testing and rigorous 2FA protocols
Backed by c-suite insurance and retail sector shareholders, adding credibility
Protects businesses from financial losses due to porch piracy and damaged goods
Enhances customer loyalty by providing robust shipping protection

Cons

Potential cost considerations for small businesses
Dependence on the app’s quick response and effectiveness, which might not always be guaranteed
Customers and businesses still need to rely on the app's support for issue resolution
Initial setup might require some integration efforts depending on the eCommerce platform

Top Helpful Reviews

Roswell Marine Austraila

Jul 04, 2023 on Shopify

So easy to install, takes all the risk away for the customer by ensuring insured delivery of the goods. Even better that we earn revenue from each policy taken. So far averaging about 95% take up with Ship Safely. Very clever idea, so simple and strongly reccomend these guys. Also was quick to answer questions we had regarding install and claim process.

AMTECH DIRECT

Jun 20, 2023 on Shopify

We couldn't get use of the app just by downloading it, they wanted us to register on their platform, provide them with an email, phone number, and they force a 2-step authentication. Prepare your credit card too! They will charge twice a month! Embrace yet another account (and accounting)! This is not a native Shopify system which can log you in seamlessly using your Shopify credentials like most apps do - very annoying to create yet another account! The app would utilize a Shopify store efforts in advertising and driving traffic - would upsell package protection to shoppers, and would kick back to a store 10% of what they made from that store. What is stopping a Shopify store from adding a Package Protection as an option to a Shopify cart? Charge the same fees only keeping 100% of the proceeds without going through ridiculous hoops of signups? The Shopify does not allow them certain things so they want you out on their server which caters also to Woocommerce and Bigcommerce - a one-fit-all solution, not a Shopify solution. Shopify users have to dance around with a drum providing emails, phones - all what app demands. Any "paracite" apps leaching off Shopify sellers' hard work should not be placing unreasonable demands or burdens on Shopify sellers, should be thinking how to adhere to Shopify frameworks and be more usable and user friendly. Apps that demand a separate login and a credit card outside of Shopify should be banned from the Shopify App Store.

First Tracks Boardstore

May 10, 2023 on Shopify

New to ship-safely but loving it so far. The customer uptake has been really positive and it takes the stress out of it for us knowing we don't have to deal with any postage issues. There's no downside to installing the app. You walk away with peace of mind and a small $ percentage on top.

Kiru Barbershop

Mar 31, 2023 on Shopify

Extremely valuable asset for any e-commerce store, set and forget addition to your business that will protect you monetarily and save you time. Customer service team is A+, both responsive and helpful too mail/calls alike.

Frida Rome

Mar 29, 2023 on Shopify

At a point where it was looking like we'd never find a solution to a shipping problem, we came across Ship Safely at an expo and this is just the service we were looking for. The guys are super helpful, you get to speak with them directly and they go above and beyond to help make the app work for your business. I cannot recommend them highly enough. It's brilliant.

Focus Uniforms

Feb 01, 2023 on Shopify

Ship-Safely is a must for an e-comm business. It gives us the peace of mind that our shipments are protected. Ship-safely steps in if your shipment is lost or misplaced. Sadly, with the high turnover of staff and staff shortages in the courier industries in Sydney, lost or misplaced parcels are becoming more and more common. Ship-safely has stepped in for a number of our shipments that were lost, not only covered the cost of the items that were lost in transit, but ordered the same order again so that the customer was not left without their uniforms. It is an opt-out service, so the customer has the ultimate decision about whether or not they would like their shipment protected. The low cost for protection means most customers are happy to protect their order. Implementation was simple. Will and the team were a fantastic support throughout that process. Ongoing support is a breeze.

St Ted

Dec 12, 2022 on Shopify

I'm a big fan of Ship-safely. It's a great idea for any e-commerce brand. Our management and customers are both able to relax as Ship-Safely is the safety net we both are looking for when buying and sending orders online. They ensure the shipment and if it is lost, they will re-purchase the order so the customer gets the items they want and the store gets two fully paid orders! The cost is low per order and they are very quick to resolve and reimburse our store. There's even a small kickback to the store for each purchase that uses Ship-Safely. Their HUMAN customer support team has handled all of our enquiries effortlessly, whilst being understanding and sensitive to our problems. I was recommended Ship-Safely by a friend and I will continue to recommend them to anyone who has an e-commerce store - it's a no brainer.