Protectly Shipping Protection

Develop by Shopify

Free plan available

Streamline e-commerce shipping protection, reduce costs, and boost customer loyalty.

Shipping protection checkout

Fast issue resolution

Replacement cost offloading

Actionable shipping insights

About Protectly Shipping Protection

Launched Apr 03, 2025

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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ZB: Exit Intent Pop up Window

(23 Reviews)

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Description

Shipping Protection That Covers Costs for Lost, Stolen & Damaged Orders and Boosts Retention

Protectly is the new standard for shipping protection on Shopify. Lost, stolen, and damaged orders are resolved in minutes with no effort from your team. Customers get instant replacement orders or refunds, and Protectly covers 100% of the costs. Add protection at checkout, automate carrier resolutions, and protect margin while building loyalty. Detailed analytics and last-mile performance tracking provide insights that improve retention. Shopify Plus ready, with seamless setup.

Add shipping protection to your cart or checkout in 2 clicks.
Resolve lost, stolen, and damaged orders in minutes, not days. Fully automated.
Protectly covers 100% of the costs for replacement orders and refunds.
Actionable data to track shipping performance and boost last-mile reliability.
Supports all Shopify tiers and most common themes.

Pros

Streamlines e-commerce shipping protection.
Reduces costs associated with lost, stolen, and damaged orders.
Boosts customer loyalty by providing an Amazon-like post-purchase experience.
Provides fast resolution of shipping issues, often within minutes.
Offloads costs of support, replacement orders, and refunds from merchants.
Offers shipping protection at checkout with just a few clicks.
Provides actionable insights into store's shipping performance.
Highly rated by users for improving customer experience and decreasing costs.

Cons

Limited information available on specific integrations outside of Shopify.
Potential reliance on Protectly for customer service could disconnect merchants from customer relations.

Top Helpful Reviews

AEHB by SJ

Sep 17, 2025 on Shopify

Huge time saver on our end internally, and great for our customers buying jewelry. Worth dedicating some time aside to gauge whether they can help save you time/money, or help your customers

CAZ

Jul 16, 2025 on Shopify

Protectly has been a great addition to our store. As an apparel brand, we deal with occasional shipping issues and this app has taken a huge load off our support team. Claims are handled quickly, customers get fast resolutions, and we don’t have to cover the cost of reships or refunds. Plus, the delivery insights are a nice bonus for our ops team. Easy to install, works well, and makes us look good when things go wrong. Highly recommend!

Nowadays

May 29, 2025 on Shopify

We recently migrated to Shopify and we could not be happier with Protectly. We previously used Route and moved over to Protectly to improve our customer experience and decrease costs. The team has been great to work with and our customers are taken care of quickly. Protectly is quickly proving to be the new leader in this space and we look forward to continuing to work with them!