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Customer reviews: Koala Bundles Volume Discounts

Develop by Shopify

ProfitKoala helps Shopify stores increase revenue with AI-powered upsell & bundle offers. This review covers features, pricing, and real user experiences to help you decide if it fits your business.

Reviews (649)

Overall rating
4.9

What Merchants Think

Overall, merchants have given "Koala Bundles Volume Discounts" a highly positive reception. They appreciate the app's ease of use, extensive customization options, and the substantial impact on their sales figures. The customer support team is consistently praised for being prompt, helpful, and often going above and beyond to resolve issues. However, a few concerns have been noted, mostly related to technical glitches affecting store performance.

Key Strengths

  • Intuitive and user-friendly interface.
  • Highly customizable bundle and discount features.
  • Exceptional and responsive customer support.
  • Effective in increasing Average Order Value (AOV).
  • Seamless integration with store design and performance.

Common Concerns

  • Occasional technical issues causing significant sales impact.
  • Some users experienced difficulty replicating specific issues, causing frustration with support.

Final Thoughts

"Koala Bundles Volume Discounts" is widely regarded as a powerful tool for merchants seeking to increase sales through bundling offers. Despite some reported technical challenges, the app's comprehensive capabilities and outstanding customer support provide substantial value, making it a recommended choice for Shopify store owners.

Discount Vapes

Jan 16, 2026  on Shopify

First impressions are always key with shopify applications. This app offered quick and easy UI to navigate to each option and the friendly Max to help me if needed. Great app and Great Service.

Haro Bikes Europe GmbH

Jan 16, 2026  on Shopify

Works very well and easy to install. I needed the support one time and had a quick response and the issue was solved in minutes. Awesome!

Magik Muzik Shop

Jan 15, 2026  on Shopify

I've just installed it and was easy to install (stack offer). Looking for to check out the app more. Alina was a great help.

Osra

Jan 14, 2026  on Shopify

They refused to refund me because I only used the app for half an hour! First, they said my bill had to be paid, and then they withheld my money for a whole month. I waited a whole month for a refund for an app I only used for half an hour. I don't recommend it!

School Badge Store

Jan 14, 2026  on Shopify

Koala Bundles Volume Discounts does exactly what it promises and works seamlessly. It’s easy to set up, flexible, and has been a great addition to our store for running volume discounts without any hassle. What really sets it apart is the support. Max was incredibly helpful — quick to respond, knowledgeable, and genuinely went the extra mile to make sure everything was working exactly how we needed it. It’s rare to get that level of hands-on support. Highly recommended if you’re looking for a reliable bundle and volume discount solution backed by excellent customer service.

Zelori.nl

Dec 21, 2025  on Shopify

Hele prettige bundel-app. Ook als je vragen of hulp nodig hebt van support wordt je netjes en snel geholpen. Alina heeft mij echt super geholpen bij het oplossen van een 'probleem'. (Ik begreep het zelf gewoon niet goed;) )

KAIZU

Dec 20, 2025  on Shopify

Not responsive. Hard to reach out. We tried to use their app thinking their app is better than others and even subsribed to them, at first, i saw a drop in our conversion. And I was wondering what is the problem. After few weeks, I received a feedback that why is our product is tagged as SOLD OUT even though I checked, we have that inventory. And we tried to click the continuous selling but still not working. I do not recommend this, we;ve wasted a lot of money!

Bebini™

Dec 16, 2025  on Shopify

Great app and very easy to use. Does exactly what it promises for bundles and upsells. Special thanks to Max for the excellent, transparent support - super helpful and professional. Highly recommended!

Taped

Dec 15, 2025  on Shopify

Huge shoutout to Louie. Super professional, fast, and incredibly helpful. He helped me customize my offer exactly how I wanted and handled all the CSS styling perfectly. Great communication and genuinely cares about getting things right. Highly recommend this app.

Tableware By Luxury

Dec 10, 2025  on Shopify

Just downloaded the app very easy to use and the customer service is amazing very quick with heaps of knowledge

Grace Renee Elegance

Dec 10, 2025  on Shopify

Max was very helpful and walked me through the steps I needed to complete and solve my issue. I appreciate the patience.

ERGOLUXX.

Dec 10, 2025  on Shopify

Reageren snel en vriendelijk, ze kijken met je mee en sturen eventueel een link of foto zodat het duidelijk is. Thanks!

HomeSparc

Dec 04, 2025  on Shopify

Great customer service anytime you ask they will replay to you instantly and they will make sure to solve the problem or you get you answer before they leave, Definitely I recommend this app

POLKA LUKA

Dec 04, 2025  on Shopify

This is a powerfull app and one I like to use alongside it's other one upsell Koala. Of all the apps I have installed this has the most customisations but is also the easiest to use. Tthe support team are available within minutes and offer great help. They have an inbuilt button where you can request help on the campaign you are working for, so any support is super quick and specific to the exact problem you are trying to solve. Louie has been especially helpful. Thanks team!

SugarCookie Nails

Dec 04, 2025  on Shopify

I tried a couple bundle apps and none of them had what I was looking for. This app was perfect. I downloaded it and used the Free Trial offer. Unfortunately, I had a small problem with one of the features and the language for the error wasn't that clear. I needed help and Max answered the chat almost immediately. He solved my problem in a matter of minutes. I think I am going to keep this one.

Kennedy Parker

Dec 02, 2025  on Shopify

So far I'm finding this app quite easy to use. The chat function/customer service is really fast and Louie's help has been helpful and efficient. Would recommend

Oladoct USA

Nov 26, 2025  on Shopify

Installed it today and the setup was pretty easy. Was having some difficulty is adjusting the overall size of the offer block and the support was really responsive in the live chat. Gyte form support chat helped me with css code within 5 minutes. So far loving the app and the support team.

Maison Harmony

Nov 26, 2025  on Shopify

parfait très à l'écoute et Gyte m'a accompagné et très bien conseillé merci elle a su me conseiller et me diriger vers ce que je voulais , dans le détail . un vrai professionalisme et une disponibilité rare. je recommande +++++++++++++

www.SawSalvage.co Traverse Creek Inc.

Nov 24, 2025  on Shopify

Great and fast support and detailed answers to my question. App works perfectly, has simple display on the front and back end. I think it will grow our revenue.

AncientBlendsShop

Nov 21, 2025  on Shopify

Max was really helpful when helping me customising my homepage with the bundles. Would highly recommend!

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