Shopify Product Personalizer App Review: Features & User Feedback

Customer reviews: Zepto Product Personalizer

The Shopify Product Personalizer app helps merchants offer customizable products, enhancing customer experience and boosting sales. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your store.

Reviews (1,054)

Overall rating

4.9

5

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14
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What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

Exceptional and responsive customer service
User-friendly interface with intuitive navigation
Comprehensive customization options
Reliable performance with flexible features for product personalization
Strong conditional logic capabilities that enhance user experience
Able to integrate seamlessly into existing workflows

Common Concerns

Steep learning curve for new users
Occasional bugs and technical issues, like broken images or complications with shipping profiles
Variability in image upload functionality
Lack of comprehensive tutorials or setup videos
Features not meeting expectations for specific use cases
Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

Benchmark FR

Feb 07, 2024 on Shopify

Update: The team zepto reached out to me in regards to an error in their ticketing system that has been resolved. Zepto's response was thoughtful, considerate, and resolution focused. They were great at providing attention and resources to solve my issues We have been using zepto to varying degrees for over two years, but in the last three months (late 2023) there is a huge influx of issues. 1. Items are not appearing in cart 2. The enable customization button allows for customization even when deavtivated. 3. Some customers are not able to add items to cart. 4. I sent 2 requests for support and did not receive a reply on either. I would look elsewhere from my standpoint it look like app is getting deprecated.

CYKL.STORE

Jan 16, 2024 on Shopify

Nice improvements since it started, the new interface is way better. The team is super reactive! If we could just add some more information in the configurator, such as weight, for our customers to be aware of the weight saving depending on different options. For sports equipment, this would be great.