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Customer reviews: Hulk Product Options

Develop by HulkApps

Reviews (1,164)

Overall rating
4.7

What Merchants Think

Merchants have generally expressed high satisfaction with the "Hulk Product Options" app, citing its significant impact on their online stores. Many appreciate the app's ability to handle complex product options and its transformative effect on product customization. The customer service is consistently praised for its professionalism, responsiveness, and ability to solve issues quickly.

Key Strengths

  • Exceptional and responsive customer support
  • Effective handling of complex product customization
  • User-friendly interface with drag-and-drop functionality
  • Multiple product option configurations and conditional logic
  • Quick resolution of technical issues

Common Concerns

  • Initial difficulty in understanding app features
  • Compatibility issues with Shopify discounts and themes
  • Subscription upgrade required for basic logic features
  • Minor UI quirks, such as showing $0.00 initially
  • Some delays in response and issue resolution

Final Thoughts

Overall, "Hulk Product Options" is a highly regarded tool for enhancing product customization within Shopify stores. Despite some minor issues, the app's robust features and outstanding customer support make it a valuable asset for merchants looking to offer tailored product options to their customers.

Anchor Apparel & More

May 25, 2025  on Shopify

so easy to work with this app and the chat feature makes it even easier when I couldn't figure something out!

Dungeon Master Minis

May 24, 2025  on Shopify

The app does what it needs to by adding options. BUT,(and it's a big but) there are several basic shopify features that are disabled when using Hulk. 1) Your addons no longer show up on SHOP or alternate merchant stores like Google or Tiktok. Since it's no longer a variant in Shopify, it's not recognized as an option. 2. You lose the ability to use auto discounts. Auto discounts will glitch the price so customers can check out without the addon prices. 3. Lastly (that i've found so far, 2 days in) You also lose the ability to have quick pay methods in your cart area. This is enabled on checkout or the product pages only. The bugs cause a reading refresh issue that allows customers to checkout without having to pay for the addon. The support is very responsive and I feel they are top notch. They were able to help me understand the limitations of their app, which seems to affect others addon apps and not just theirs. When I first started I wanted it to look like it was seemless with the rest of my website, it doesn't seem like the settings had button shape options to be able to match the style of my shop. They did offer to have a programmer fix it, but I was able to fix it myself via CSS.

Claudia Dean World

May 22, 2025  on Shopify

this app is incredible! Sanjay is super helpful & this team really go above and beyond to ensure your needs are met!

VELTUFF® UK

May 22, 2025  on Shopify

App is very capable and support is very responsive and have gone over an above to assist. It is a little confusing to configure yourself without support and documentation is a little light.

Un Amour Neuf

May 21, 2025  on Shopify

Je débute dans l’e-commerce et cette application m’a vraiment facilité les choses. Dès le départ, l’équipe d’assistance a été très professionnelle et à l’écoute. Un grand merci à Iris, qui m’a aidé à résoudre plusieurs points d’ombre avec beaucoup de clarté. Son professionnalisme, sa réactivité et son sens de l’analyse m’ont été d’une grande aide. L’application est simple, intuitive et offre une multitude d’options qui rendent la gestion des produits sur Shopify bien plus confortable. Je la recommande vivement à tous ceux qui souhaitent rendre leur boutique plus fiable et performante.

Sophie Morrell

May 20, 2025  on Shopify

First of all I'd like to say that I have never submitted a review before to any company, although I read many reviews to make an informed choice . So the fact that I'm actually writing this review for Hulk Product Options is because I feel very strongly about letting other people know how good they are. As a small business owner I have always been overwhelmed by the sheer amount of apps available in the app store. Knowing where to start, who to trust and the amount of time that it takes up, just hoping that you might get a satisfactory app that will work. Initially I started using Hulk Apps Discounts in 2022 , it was recommended by a friend. The help I received from HA setting up the app was immediate, and second to none. As such I have used their Discounts app continuously and will continue to do so, as it works so efficiently. Recently I introduced a new section to our website and I wanted an app that would offer different options and variations of the same product. I naturally looked to Product Options by HA as it provided just what I needed. I also wanted to try if possible to stay within the same family of apps, so I would limit any conflicting apps. The app works straight away and is logical. However in my case, I'm not very clever with doing setups. So I turned to the HA customer support. Their tech support is absolutely brilliant! First through their chat and then email for a more detailed enquiry, and then a phone call was arranged to talk me through all the settings. I would particularly like to thank Sanjaysinh in tech support, who has helped me set up Product Options. He replies immediately to questions and then will set up a meeting if required. He also explains things very clearly and is brilliant with his technical support knowledge. I think it's so important that a company like Hulk Apps takes the time to invest in small businesses. They are obviously very forward thinking and in my opinion, way above the rest. It's very important because it is finding an app company you can trust and that recognises that not every online business has a high spending power, or understands how to set up apps to make them work efficiently. As such, Hulk Apps for us has been amazing and provides a partner to move forward with. As funds allow, I will start to use other apps they provide and I will stay with them for their unwavering help, dedicated personal support and forward thinking for small businesses. They are clearly aware that many businesses that run on the Shopify platform are small and they are prepared to invest their time and customer support. As such these businesses will grow and stay with HA for the long term. I would definitely recommend Hulk Apps and in this case Product Options to anyone. Thank you to everyone at Hulk Apps.

Bichobola

May 20, 2025  on Shopify

Súper contenta con la atención. Muy agradecida con Danna y todos el equipo que me ha ayudado muchísimo para resolver una duda que tenía, muy ágil y amable, me lo ha resuelto todo muy rápido y de forma súper eficaz. Una maravilla!

Bichobola

May 15, 2025  on Shopify

Súper contenta con la atención. Muy agradecida con Danna que me ha ayudado muchísimo para resolver una duda que tenía, muy ágil y amable, me lo ha resuelto todo muy rápido y de forma súper eficaz. Una maravilla!

Divan Base Direct

May 15, 2025  on Shopify

Great app but the best thing customer support is fantastic. Adis was so helpful and gave me great directions!

Das Blech Handels OG

May 14, 2025  on Shopify

The customer support is phenomenal. They had a lot of patience with our special request and created a custom calculator for our customers which is not only very easy to use in the front end but communicates the orders to the back end very clearly.

Embroidery Babe Design Co

May 13, 2025  on Shopify

I was able to chat with Cristian and Iris the day I downloaded this app and they were phenomenal with helping me create my first customized product link. I appreciated their help so much! I'm hoping that the app continues to work as well as the customer service. Thank you Cristian & Iris.

Lookmatic

May 06, 2025  on Shopify

Lina, my assistant, was great! She was very patient and very thorough. I'm still getting use to hulk product options but we are loving it so far. It's easy to use once you get use to it. Highly recommend!

The Crafty Black Dog

Apr 30, 2025  on Shopify

This App is hands down one of the best out there, I have been able to add different of options to thousands of products at the click of a button. I've had to ask a couple of questions now and all have been resolved by the customer service team in under 10 minutes.

PXG Australia

Apr 22, 2025  on Shopify

Great help! Tried a few different options and they are now speaking to the developer which should sort out one more issue.

Elliot Young

Apr 22, 2025  on Shopify

The 5 stars are especially for customer service. It's phenomenal. You can chat with someone immediately and if they don't have an answer, they will get back to you by email the next day. I needed some customizing done to the app and they did it for me as well as helped me trouble shoot.

Mimi Floristry

Apr 17, 2025  on Shopify

SO quick to fix all my problems!! I just message in the chat box and someone replies within minutes to help with the issue. So great.

Print Me This

Apr 12, 2025  on Shopify

Brilliant experience, i am really impressed. The app is fantastic but the customer service is second to none. I highly recommend choosing this app, you will not be dissapointed!

algodemi joyeria

Apr 08, 2025  on Shopify

Superbuena, estuve toda la tarde tratando de solucionar la dificultad, y Salo lo solucionó muy rápido. Gracias

Makai Mercantile

Apr 07, 2025  on Shopify

This app was recommended by Shopify because I wanted some special features. HulkApps is really great! Not only did they have exactly what I needed, the customer service from my initial email (Andrea) to my tech support (Iris) was excellent! I am extremely tech challenged and Iris walked me through my issues with ease when I got stuck. Thanks so much. Saro was also wonderful. I'm so happy with this app.

Zoey DeZigns

Apr 07, 2025  on Shopify

Oh My Goodness, the assistance I received this evening from Muaza was AMAZING!!! There was something I have been having issues with & trying to change on my website for years and she managed to fix 2 of my issues in just a few moments! Thank you so much Muaza! You are fabulous xx

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