The app "Sami Product Labels & Badges" has generally received positive feedback from merchants. They appreciate its functionality, ease of use, and the superior customer support, with many specifically praising the speed and effectiveness of the technical assistance provided.
Key Strengths
User-friendly interface with a wide range of customization options.
Responsive and helpful customer support, particularly mentioned are team members Haley and David.
Efficient in resolving technical issues quickly.
Comprehensive free plan suitable for basic needs; upgrade options available for additional features.
Seamless integration without needing advanced coding knowledge.
Common Concerns
Occasional glitches with badge display on unintended sections of the website.
Time zone differences may delay support response for some users.
Some users experienced initial setup challenges which required further assistance.
Final Thoughts
Overall, "Sami Product Labels & Badges" is well-received due to its powerful features and exceptional support service. While there are minor concerns regarding technical hiccups and time zone communication delays, the app remains a popular choice for merchants looking to enhance their product displays with custom labels and badges.
LUXCRAS
Feb 19, 2025
on
Shopify
The support team quickly resolved the issue, which gives me confidence in using the app with peace of mind.
Mesauda Nail Pro
Feb 19, 2025
on
Shopify
Fantastic app, excellent support! The support was really quick in resolving a small display issue, and I am very satisfied
Stein.Kunst.Werk.
Feb 18, 2025
on
Shopify
I want to give a huge shoutout to the support team, especially Leika! Her assistance was outstanding and incredibly helpful. Leika was extremely knowledgeable, friendly, and patient while answering all my questions and addressing my concerns. It's rare to encounter such dedicated and supportive service! Thanks to her fantastic work, everything is running smoothly now. I highly recommend their support! Thank you so much for the amazing help!
DI / www.steinkunstwerk.de
Inglewood Coffee
Feb 17, 2025
on
Shopify
Have just set this up and Haley was a massive help on the support chat. We wanted to use a custom GIF which Haley helped us do in no time. Very easy to use and great customer service.
Scarlet & Sam
Feb 13, 2025
on
Shopify
This app is amazing! Haley from customer support was also so heplful when setting up the app settings - highly recommend :)
ACMEJOY-Nl
Feb 12, 2025
on
Shopify
The functions are comprehensive and the operation is simple. If you encounter any problems, the technical team will handle them promptly.
Buá BH
Feb 10, 2025
on
Shopify
Atendimento excelente resolveu super rápido. Recomendo.
Excellent service resolved super quickly. I recommend.
Hydrangea.com
Feb 06, 2025
on
Shopify
The app works great and has more functionality for the price point than other apps. Tech service was also very speedy in resolving a couple of glitches I had.
Nana-h-accessories
Jan 27, 2025
on
Shopify
We are very satisfied with the app, and the excellent service!
We have had a issue after updating our theme and we got very fast responses ,
They are a pleasant to work with!
Le chicche di Paola
Jan 22, 2025
on
Shopify
Ottima applicazione, consiglio vivamente a chi come me necessita di aggiungere label al proprio negozio, nel mio caso solo ad alcune collezioni specifiche. Ottima assistenza in tempo reale, in particolare Haley mi ha assistita con tanta professionalità e gentilezza.
Big Agnes
Jan 19, 2025
on
Shopify
Initially worked perfectly, but soon the only badge I had setup (and set to only show on products in a single collection) began showing up on nearly every image across our store, including on non product pages, blogs, and even the logo on our site's header, spreading like a cancer.
Support was disappointing. As a US customer they are not available during working hours. After supplying multiple screenshots, and leaving the badge up overnight for them to investigate (leaving the issue to continue to show for customers), they had made absolutely no progress by the next morning, and just asked for more screenshots. I was not willing to continue displaying the badge and let this issue continue to plague our store in order for them to continue to investigate, as I was not confident they would be able to find a solution expediently, especially for such a simple function that many other apps could perform.
Now I am getting an "unexpected error" when attempting to modify this badge and/or create a new one, making the app unusable, across multiple browsers. Support's only suggestion was to clear my cache, and then asked me to wait until the next working day for a developer to look into the problem, as they were offline as of 10am MST. Uninstalled across our three shopify sites, and disappointed.
Initial Tiles
Jan 11, 2025
on
Shopify
This app features a friendly interface to use. It also provides a large selection of ready-to-use stickers to use. It is really functional, and the customer support is also great (many thanks to Haley, Leika, and the whole dev team).
Ma Boule De Couches
Jan 07, 2025
on
Shopify
ne répond jamais et n'aide pas à installer le nécessaire sur la boutique ils ont besoin de faire des modifications mais ne répondent jamais je ne recommande absolument pas
Laconic Foods
Jan 05, 2025
on
Shopify
The minute I hopped on I received immediate help from Haley! She walked me through how to add the best seller badge and every other question that had instantaneously!
Orford Refrigeration
Jan 04, 2025
on
Shopify
The app works great, what is really good is there excellent support chat that has always fixed any issues for us immediately. I recommend this app.
Initial Tiles
Jan 04, 2025
on
Shopify
This app features a friendly interface to use. It also provides a large selection of ready-to-use stickers to use. It is really functional, and the customer support is also great.
Bawas Furnishers
Jan 01, 2025
on
Shopify
Haley was very helpful getting my updated search file intergrated and we have had a pleasant experience creating badges and labels with the app. Great service
PetSafe Brands
Jan 01, 2025
on
Shopify
This app makes it so easy to display callouts on our website. So simple to use and has helped us drive sales. The team is very helpful if you very need support.
Lab 2.0 Shop
Dec 30, 2024
on
Shopify
I had a small problem with the labels and the assistance, prompt and professional, was quick to understand and correct it on the fly. HIGHLY RECOMMENDED!!!
My Store
Dec 26, 2024
on
Shopify
Prompt, courteous and knowledge, these are a few words I would use to describe my experience with Haley a member of the Samita team.
Being new to this whole experience of badges and labels on products, I search the internet and found out about Samita. Sadly, I was a novice and made some mistakes but Haley truly helped me and now my website is what I expected. This app is truly fantastic.