Sami Product Labels & Badges logo

Customer reviews: Sami Product Labels & Badges

Develop by samita.io

Reviews (617)

Overall rating
4.9

What Merchants Think

The app "Sami Product Labels & Badges" has generally received positive feedback from merchants. They appreciate its functionality, ease of use, and the superior customer support, with many specifically praising the speed and effectiveness of the technical assistance provided.

Key Strengths

  • User-friendly interface with a wide range of customization options.
  • Responsive and helpful customer support, particularly mentioned are team members Haley and David.
  • Efficient in resolving technical issues quickly.
  • Comprehensive free plan suitable for basic needs; upgrade options available for additional features.
  • Seamless integration without needing advanced coding knowledge.

Common Concerns

  • Occasional glitches with badge display on unintended sections of the website.
  • Time zone differences may delay support response for some users.
  • Some users experienced initial setup challenges which required further assistance.

Final Thoughts

Overall, "Sami Product Labels & Badges" is well-received due to its powerful features and exceptional support service. While there are minor concerns regarding technical hiccups and time zone communication delays, the app remains a popular choice for merchants looking to enhance their product displays with custom labels and badges.

LUXCRAS

Feb 19, 2025  on Shopify

The support team quickly resolved the issue, which gives me confidence in using the app with peace of mind.

Mesauda Nail Pro

Feb 19, 2025  on Shopify

Fantastic app, excellent support! The support was really quick in resolving a small display issue, and I am very satisfied

Stein.Kunst.Werk.

Feb 18, 2025  on Shopify

I want to give a huge shoutout to the support team, especially Leika! Her assistance was outstanding and incredibly helpful. Leika was extremely knowledgeable, friendly, and patient while answering all my questions and addressing my concerns. It's rare to encounter such dedicated and supportive service! Thanks to her fantastic work, everything is running smoothly now. I highly recommend their support! Thank you so much for the amazing help! DI / www.steinkunstwerk.de

Inglewood Coffee

Feb 17, 2025  on Shopify

Have just set this up and Haley was a massive help on the support chat. We wanted to use a custom GIF which Haley helped us do in no time. Very easy to use and great customer service.

Scarlet & Sam

Feb 13, 2025  on Shopify

This app is amazing! Haley from customer support was also so heplful when setting up the app settings - highly recommend :)

ACMEJOY-Nl

Feb 12, 2025  on Shopify

The functions are comprehensive and the operation is simple. If you encounter any problems, the technical team will handle them promptly.

Buá BH

Feb 10, 2025  on Shopify

Atendimento excelente resolveu super rápido. Recomendo. Excellent service resolved super quickly. I recommend.

Hydrangea.com

Feb 06, 2025  on Shopify

The app works great and has more functionality for the price point than other apps. Tech service was also very speedy in resolving a couple of glitches I had.

Nana-h-accessories

Jan 27, 2025  on Shopify

We are very satisfied with the app, and the excellent service! We have had a issue after updating our theme and we got very fast responses , They are a pleasant to work with!

Le chicche di Paola

Jan 22, 2025  on Shopify

Ottima applicazione, consiglio vivamente a chi come me necessita di aggiungere label al proprio negozio, nel mio caso solo ad alcune collezioni specifiche. Ottima assistenza in tempo reale, in particolare Haley mi ha assistita con tanta professionalità e gentilezza.

Big Agnes

Jan 19, 2025  on Shopify

Initially worked perfectly, but soon the only badge I had setup (and set to only show on products in a single collection) began showing up on nearly every image across our store, including on non product pages, blogs, and even the logo on our site's header, spreading like a cancer. Support was disappointing. As a US customer they are not available during working hours. After supplying multiple screenshots, and leaving the badge up overnight for them to investigate (leaving the issue to continue to show for customers), they had made absolutely no progress by the next morning, and just asked for more screenshots. I was not willing to continue displaying the badge and let this issue continue to plague our store in order for them to continue to investigate, as I was not confident they would be able to find a solution expediently, especially for such a simple function that many other apps could perform. Now I am getting an "unexpected error" when attempting to modify this badge and/or create a new one, making the app unusable, across multiple browsers. Support's only suggestion was to clear my cache, and then asked me to wait until the next working day for a developer to look into the problem, as they were offline as of 10am MST. Uninstalled across our three shopify sites, and disappointed.

Initial Tiles

Jan 11, 2025  on Shopify

This app features a friendly interface to use. It also provides a large selection of ready-to-use stickers to use. It is really functional, and the customer support is also great (many thanks to Haley, Leika, and the whole dev team).

Ma Boule De Couches

Jan 07, 2025  on Shopify

ne répond jamais et n'aide pas à installer le nécessaire sur la boutique ils ont besoin de faire des modifications mais ne répondent jamais je ne recommande absolument pas

Laconic Foods

Jan 05, 2025  on Shopify

The minute I hopped on I received immediate help from Haley! She walked me through how to add the best seller badge and every other question that had instantaneously!

Orford Refrigeration

Jan 04, 2025  on Shopify

The app works great, what is really good is there excellent support chat that has always fixed any issues for us immediately. I recommend this app.

Initial Tiles

Jan 04, 2025  on Shopify

This app features a friendly interface to use. It also provides a large selection of ready-to-use stickers to use. It is really functional, and the customer support is also great.

Bawas Furnishers

Jan 01, 2025  on Shopify

Haley was very helpful getting my updated search file intergrated and we have had a pleasant experience creating badges and labels with the app. Great service

PetSafe Brands

Jan 01, 2025  on Shopify

This app makes it so easy to display callouts on our website. So simple to use and has helped us drive sales. The team is very helpful if you very need support.

Lab 2.0 Shop

Dec 30, 2024  on Shopify

I had a small problem with the labels and the assistance, prompt and professional, was quick to understand and correct it on the fly. HIGHLY RECOMMENDED!!!

My Store

Dec 26, 2024  on Shopify

Prompt, courteous and knowledge, these are a few words I would use to describe my experience with Haley a member of the Samita team. Being new to this whole experience of badges and labels on products, I search the internet and found out about Samita. Sadly, I was a novice and made some mistakes but Haley truly helped me and now my website is what I expected. This app is truly fantastic.

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