What Merchants Think

The "UpCharge Fees Addons Surcharge" app has garnered mixed feedback from merchants. While many users appreciate the effective functionality of the app and commend the exceptional support team, some have reported critical issues regarding usability and customization. User experiences seem to vary significantly, highlighting both reliable customer service and challenging technical issues.

Key Strengths

• Responsive and professional customer support, frequently praised for quick and thorough assistance.
• Effective in adding order processing fees, fulfilling core functional needs for many users.
• User-friendly interface with simple setup process appreciated by several merchants.

Common Concerns

• The app sometimes fails to work seamlessly, with issues like blocked screens and slow loading times.
• Limited customization options, lacking flexibility in fee application settings.
• Difficulties with the "free" version, which reportedly forces users towards the premium version.
• Problems integrating specific features, such as differential fees by state or successful fee application during checkout with "buy now".

Final Thoughts

The overall reception of the "UpCharge Fees Addons Surcharge" app is a blend of praise for its customer support and criticism of technical limitations. While many find it a valuable tool for processing fees efficiently, others face significant challenges that may deter its use. The app is best suited for those who prioritize customer support and basic fee processing functionalities over extensive customization options.