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Customer reviews: UpCharge Fees Addons Surcharge

Develop by Mageworx

The Shopify Product Fees app helps merchants manage additional costs like taxes, shipping, or custom fees directly on product pages. Reading reviews from real users can help you decide if it’s the right tool for your store’s financial workflows.

Reviews (104)

Overall rating
4.5

What Merchants Think

The "UpCharge Fees Addons Surcharge" app has garnered mixed feedback from merchants. While many users appreciate the effective functionality of the app and commend the exceptional support team, some have reported critical issues regarding usability and customization. User experiences seem to vary significantly, highlighting both reliable customer service and challenging technical issues.

Key Strengths

  • Responsive and professional customer support, frequently praised for quick and thorough assistance.
  • Effective in adding order processing fees, fulfilling core functional needs for many users.
  • User-friendly interface with simple setup process appreciated by several merchants.

Common Concerns

  • The app sometimes fails to work seamlessly, with issues like blocked screens and slow loading times.
  • Limited customization options, lacking flexibility in fee application settings.
  • Difficulties with the "free" version, which reportedly forces users towards the premium version.
  • Problems integrating specific features, such as differential fees by state or successful fee application during checkout with "buy now".

Final Thoughts

The overall reception of the "UpCharge Fees Addons Surcharge" app is a blend of praise for its customer support and criticism of technical limitations. While many find it a valuable tool for processing fees efficiently, others face significant challenges that may deter its use. The app is best suited for those who prioritize customer support and basic fee processing functionalities over extensive customization options.

Ride Bicycles

May 06, 2025  on Shopify

Installed this app needing a solution for new tariff taxes/surcharges that now apply in varying amounts to select products (not all) we sell. The UI for this app is good and setup was straightforward. It would allow me to setup different % based or $ amount surcharges based on a variety of conditions, which suits our needs well. Basic setup was easy. There was some delay (minutes) before the first fee I created started showing up, but that was ok and once it showed up further changes worked instantaneously. Our % based fee for a specific product looked good on the Checkout page - the app adds a product, which is bundled with the applicable sale item and gives a clear picture of what the fee is for and amount in both %s and $s. Very dissatisified with presentation on the Cart page. We are using Pursuit theme and it added multiple CartItem__Property rows to the product listing in the cart, which would be fine except they contained div and parameter names (code) and were not user friendly. I was unable to find a solution for this on my own and could not wait for dev team to respond. There are some advanced setup options with no info or help available in the UI or app documentation, and I suspect it was these options that were causing our problems. I tried adding various divs to the fields but seemed to have no effect. While we wanted to use the required hidden fee option, I was not able to get any options to work (radio button, checkbox, drop down, etc.). Perhaps it was a compatibility issue with our theme (pursuit). The app is pretty invasive by adding exclusion conditions to numerous (but not all?) Product Collections in our store, which were NOT removed when I uninstalled and had to be removed manually. Update: The team responded very thoroughly and responded to the issues I experienced. Private line item properties are used to store and display detailed information about the surcharges during checking, which are supposed to be hidden from customer-facing views according to Shopify guidelines. So the fact that they are being displayed is an issue with the Pursuit theme we are using. A small code snippet can resolve this. The conditions that were displaying in the collections were a legacy feature that is no longer needed and was removed so future users won't have this issue.

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