Taranker.Com Logo
UpCharge Fees Addons Surcharge logo

Customer reviews: UpCharge Fees Addons Surcharge

Develop by Mageworx

The Shopify Product Fees app helps merchants manage additional costs like taxes, shipping, or custom fees directly on product pages. Reading reviews from real users can help you decide if it’s the right tool for your store’s financial workflows.

Reviews (105)

Overall rating
4.4

What Merchants Think

The "UpCharge Fees Addons Surcharge" app has garnered mixed feedback from merchants. While many users appreciate the effective functionality of the app and commend the exceptional support team, some have reported critical issues regarding usability and customization. User experiences seem to vary significantly, highlighting both reliable customer service and challenging technical issues.

Key Strengths

  • Responsive and professional customer support, frequently praised for quick and thorough assistance.
  • Effective in adding order processing fees, fulfilling core functional needs for many users.
  • User-friendly interface with simple setup process appreciated by several merchants.

Common Concerns

  • The app sometimes fails to work seamlessly, with issues like blocked screens and slow loading times.
  • Limited customization options, lacking flexibility in fee application settings.
  • Difficulties with the "free" version, which reportedly forces users towards the premium version.
  • Problems integrating specific features, such as differential fees by state or successful fee application during checkout with "buy now".

Final Thoughts

The overall reception of the "UpCharge Fees Addons Surcharge" app is a blend of praise for its customer support and criticism of technical limitations. While many find it a valuable tool for processing fees efficiently, others face significant challenges that may deter its use. The app is best suited for those who prioritize customer support and basic fee processing functionalities over extensive customization options.

Techmuse Design

Aug 14, 2025  on Shopify

This app made it simple to add extra fees to specific products without complicated workarounds. Whether it’s handling special packaging, customization costs, or other surcharges, it integrates seamlessly into the checkout process. The setup was quick, the interface is straightforward, and everything works exactly as described. A must-have if you need flexible fee management on your store.

ENERGYLAB

Aug 14, 2025  on Shopify

App is easy to install and to configure. Evgeniya also took her time to help me customize the app for my theme and my specific needs. Can't reccomend enough

Sabertrio

Aug 14, 2025  on Shopify

Been testing this tool for a week now due to the newly implemented tariffs in the US market. Support from the tech has been pro-active and very responsive!

Mój sklep

Aug 09, 2025  on Shopify

Really great app! We use it to add mandatory fees to orders and everything works perfectly. We’re on the Dawn theme and had no issues with the installation. We can honestly recommend this app. Update: their support team is amazing!

Yau Brothers & Co Limited

Jul 30, 2025  on Shopify

App is great and more functional than others that we have used that didn't always work (e.g. product limits). Support was great on fixing an issue (that was self inflicted!). Would recommend

Knights Vault

Jul 23, 2025  on Shopify

Maggie is absolutely amazing at her customer support! We spoke very briefly about our issue and she was off and running making the necessary corrections to get our business back up and running in no time! I love a product that has a team of technicians behind them to help you at any time. Maggie deserves a raise!!! She found our issue very quickly and even made a helpful suggestion to improve our operating efficiency! Love love love this app & its support team. Well done...A+++!

Bedankjes.nl

Jul 22, 2025  on Shopify

Great app and very quick and good customer support! very helpful.

Bimigot

Jul 01, 2025  on Shopify

This app is exactly what we needed. Installation was a breeze, and their support team is amazing, they helped us resolve a design issue in under an hour. The app is super powerful and handles complex use cases like tariffs and additional product add-ons perfectly. Highly recommended if you're looking for a reliable, flexible solution.

Cheese Shop Santa Barbara

Jul 01, 2025  on Shopify

Maggie & the team at Mageworks are always so helpful! I love this app and so appreciate the great customer service they provide.

SAVI iQ

Jun 26, 2025  on Shopify

They have the best tech support!!

Blue Grouse Wine Cellars

Jun 12, 2025  on Shopify

This app was a a godsend with the introduction of tariffs on the products we sell into the United States. It took a little configuring and working with tech support to get it working how we needed but we're really happy with the result. I'm not sure what we would be doing now if it wasn't for this app. Their customer service is really responsive and helpful as well.

Mój sklep

Jun 10, 2025  on Shopify

Bardzo dobra aplikacja. Używamy jej do dodawania obowiązkowych opłat do zamówień i wszystko działa bez zarzutu. Korzystamy z motywu Dawn i nie mieliśmy żadnych problemów z instalacją. Z pełnym przekonaniem możemy polecić tę aplikację.

Staylime Incorporated

May 22, 2025  on Shopify

Really solid app — setup was simple and didn’t take much time. We used it to add import tariffs, and it worked just the way we needed. Didn’t even have to reach out to support. We’ll see how it goes over time, but so far, it’s been great.

Pack for Israel

May 18, 2025  on Shopify

We needed this app for a particular use case to charge shipping on products that are certain marked in the backend as "don't require shipping" for technical reasons. So far it works really well and support has been super helpful and responsive with customizing the look and feel, answering questions and resolving any issues along the way

Brite Ideas Decorating

May 01, 2025  on Shopify

Fantastic support - fixed an issue for us within 10 hours of reporting it. Well done!

JUMBO COMPUTER SUPPLIES

Mar 25, 2025  on Shopify

我最近用咗「upCharge Fees Addons Surcharge」呢個 Shopify App,真係超級幫手。唔單止可以靈活加附加費、服務費同加購項目,而且遇到 add to cart 問題時,佢哋客服非常快就幫我解決。推薦比所有需要收額外費用或者提供加購選項嘅店主,一定唔會失望!

That's The Cake Bakery

Mar 19, 2025  on Shopify

Downloaded and added this app after having issues with another app not loading. Did have a singular issue that was resolved within a few hours and no longer have the issues. I am using this app to add fees for handling and service fees to pass onto the customer. It's been a breeze to use. I do recommend this app for anyone needing this service.

Next Generation Services

Mar 05, 2025  on Shopify

We use UpCharge to help pass along the credit card fees that we are charged. At one point I needed product support and their team was quick to respond and resolve the issue. I received a response and answer within minutes of emailing them.

MP Garment Store

Feb 27, 2025  on Shopify

really easy to use, the team are very helpful with any questions you have!

Aztec Event Services

Feb 19, 2025  on Shopify

The Mageworx team have been amazing helping us migrate to the new verision of their app, Never have any problems with the app, works like a dream Shoutout to Maggie and Polina who have outstandingly helpful Recommend this app.

Scroll to Top