Great service - it was so good I thought it must have been AI, but it was a real human with super speedy responses! The app has been great to manage our pre-orders too - we've been using it for well over a year now

I reached out about an issue where both variants of a product were showing as preorder, even though one was in stock. Eva quickly understood the problem, checked everything thoroughly, and escalated it to their developer. She also kept me updated via email and made sure the issue was fixed promptly. The support was professional, helpful, and efficient really great experience overall!

I had an issue with the preorder button not showing up for the US market, and the support team was amazing! Eva quickly identified that a custom sticky add-to-cart button was causing the problem and fixed it right away. She even shared a video to confirm everything was working perfectly. Communication was clear, fast, and super helpful. I really appreciate the excellent support!

The service I received was great, I was helped within a matter of 5 minutes. Love the quick response time and the efficient help , would recommend to anyone using the app for the Shopify store.

Preorder wolf is awesome, and if you have any issues, they will fix for you straight away! you will talk to real human, not bots! hight recommended !

We had an issue where all color variants were showing as "Preorder" even though only one was out of stock. The support team responded instantly, was friendly and clear, and fixed the problem within minutes. Fast, professional. Beyond that, we've been using this app for quite some time now and it's been a game-changer for us. Highly recommended!

Eva Greene was amazing! She took the time to quickly help me determine the currency problem and I was able to get a product posted in record time! Friendly, fast service and I am very grateful!

I'm really satisfied with Pre-Order Wolf! I'm still using it, and the customer service has been great, super responsive and helpful. Definitely recommend it!

Highly recommend this app, been using this app since launch of our store, had issue few times due to clash with other apps, however, customer service helped me fixing the issues in almost no time.

Great app but even better customer service! An issue arose recently and without any fuss the customer service team not only apologised but resolved the issue without delay. This is what makes such a difference, when you know you are dealing with genuine people who want to make things right !

They answer impressively fast when I have an issue, and help me out quickly each time I ask. I recommend! :)

Today i updated the app and it would load, i went on the online chat and within seconds i had Eva helping me and she was very helpful and had the issue sorted in a minute or 2. thank you Eva for your help today, best customer service and quick and friendly. have a good day.

Great app! been using it for about 3 years and have never had an issue, Customer support works great and they respond very fast. whenever you want to ask any questions or have any concerns they're always there for you.

It's a great app with sensational customer support via chat. Our anticipated sales stand out thanks to this App.

Great app - does what it's supposed to do. Working fine and the support is responding quick, fixing issues in no time :)

We had a great experience working with the team behind this app. We approached them with a custom feature request. We needed a way to be notified when any product in our store reached zero stock so we could ensure our pre-order messaging stayed accurate and aligned with our upcoming stock arrivals. This wasn’t something the app supported natively, but the team didn’t hesitate to step in and build a tailored solution specifically for us. They suggested a practical and efficient alternative to real-time notifications a daily email report summarizing all products that had gone out of stock and it was exactly what we needed. They even scheduled it to arrive at 8 am NZT, which fits perfectly into our daily workflow. From start to finish, the communication was clear, helpful, and collaborative. They kept us updated, asked the right questions, and delivered the solution quickly. It’s clear they genuinely care about their users and are willing to go above and beyond to make the app work for specific business needs. Highly recommend them to anyone looking not only for a great app but also for a team that truly supports and adapts to their users.

私のつたない英語にたいしても、素早く丁寧に対応してくれました。 上手く機能しない場合は問い合わせればすぐに対応してもらえます。 ・購入後の注文詳細にでる表示が英語でしたが、日本語表記にしてもらいました。 ・shopify側が出すカートの表示を消してもらいました。 これからもよろしくお願いします。

We had some trouble with our pre-order setup—some products were still showing as "Sold Out" instead of "Pre-Order." This was a big issue for us, so we reached out to support. Eva responded quickly and was incredibly helpful. She checked everything, found that the "Continue selling when out of stock" setting was disabled and guided us on how to fix it. The whole process was smooth and fast! Eva explained everything clearly, and within no time, our issue was resolved. Now, our pre-orders are working perfectly, and we don’t have to worry about losing sales when stock runs out. The app itself is great, easy to use, and does exactly what we need. But what stands out is the amazing support. Having a team that responds quickly and solves issues efficiently makes all the difference. Highly recommended for anyone looking for a reliable pre-order solution with excellent customer service!

Brilliant, friendly and fast-acting support. This app is the best I've found for pre-orders, allowing customisation and offering a fair pricing model. Would recommend!

AMAZING App. PreOrder Wolf provides the perfect solution to capture sales while waiting for my next restock shipments to arrive. It also enables me to communicate order status updates effectively with my customers. The support team is extremely helpful and friendly to work with. On one occasion, we received assistance from the founder, which speaks huge volumes about their dedication to helping their customers.