POWR: Customer Survey

POWR: Customer Survey | Poll

Develop by Shopify

$10.99-$98.99

/ Month

Free plan available 7 Days Free Trial

Collect Feedback with a Post-Purchase Survey for Improvement

Instant email alerts

Google sheets sync

Pre-built templates

Multi-question surveys

Multiple field options

Recaptcha protection

About POWR: Customer Survey | Poll

Launched Jul 14, 2014

Built by Shopify

Address

3400 Richmond Pkwy #2124, Richmond, CA, 94806, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Gather valuable post-purchase feedback & insights from customers with multi-question surveys/polls.

Pinpoint exactly what drives new sales and what may be causing lost customers. Post-purchase feedback about your customer's experience can help your entire approach to how you market and sell. Learn valuable insights with satisfaction surveys & polls about things like store layout, product selection, and checkout process. There are dozens of integrations and pre-built templates to get you started. And now featuring an internal email marketing tool (for Business users only)

Create as many surveys or polls as you want
All survey & poll data is auto-saved to your Responses Dashboard
Get instant email alerts for survey & poll responses & sync with Google Sheets
Multiple field options - dropdowns, multiple choice, email, images, star ratings

Pros

Offers insight into customer experience to improve marketing and sales strategies
Helps pinpoint what drives sales and what may cause customer loss
Easy-to-use with many integrations and pre-built templates
Allows creation of unlimited surveys and polls
Auto-saves all data to a Responses Dashboard for easy access
Provides instant email alerts for responses and syncs with Google Sheets
Various field options available like dropdowns, multiple choice, email, images, and star ratings
Includes reCAPTCHA to prevent spam responses

Cons

Limited customization options for surveys and polls
Advanced features may require a paid subscription
Integration with other platforms might have occasional issues
User interface could be simpler for less tech-savvy users

Top Helpful Reviews

Van Compass

Oct 02, 2025 on Shopify

Not just a great app, but a service that you can actually count on to help you right when you need it!

Nicoiro Official Store

Aug 21, 2025 on Shopify

The support team is very quick and provides accurate answers. The service also offers a good degree of flexibility, so most of the things I wanted to achieve were possible. Some of my very detailed preferences could not be realized due to the system’s specifications, but about 80% of what I wanted was achieved. I feel the pricing is fair, and overall this is an excellent app!

Bepapaia

May 06, 2025 on Shopify

I just installed the POWR Survey app, so I’m still exploring its full potential, but I wanted to highlight the excellent support I received right from the start. Jamilya was very helpful during the setup process. She guided me step by step, answered all my questions, and made sure everything was working correctly. Thank you!

MYHOLDAL LEBANON

Mar 14, 2025 on Shopify

The App backend is not working and we contacted the support as we are not able to proceed with a campaign but no answer from their side. that's not acceptable at all.

Quarantini Gin

Dec 09, 2024 on Shopify

I have had great experiences with support. I received a response very quickly. It was taken care of quickly and my problem was successfully solved.

Contra Kids Mutiny

Oct 19, 2024 on Shopify

Great app, easy to use and to customize and the best part is the wonderful customer service team! They respond quickly and go the extra mile to help with any issues or customizations. Really impressed :)

ichbingelb.com

Oct 14, 2024 on Shopify

The text states that the free version includes unlimited surveys and responses. However, this is a lie. In the free version, you can only receive 25 responses per survey. Additionally, the free version is cluttered with advertisements, making it impossible to properly test the app and survey customers. Not recommended.

NewMakeIt - York Region Makers

Aug 20, 2024 on Shopify

It's a great app. We stopped sending surveys out a while ago so we had to cancel but if you are using surveys it does everything you need it to do. The Customer service on the app is also great they answer all your questions quickly with no hassle. Richcarde was amazing!

ROXON INC.

Feb 16, 2024 on Shopify

Richcarde M provides very good customer service to answer my questions also provide the demo video to help understand. thanks a lot.

ecoMVMNT

Jan 17, 2024 on Shopify

Just signed up with POWR Customer Survey and had a question that was answered immediately. Excellent customer support. Thank you!

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