Reviews: POWR Pop‑Up & Email Popups

Customer reviews: POWR Pop‑Up & Email Popups

Reviews (860)

Overall rating

4.6

5

50
4

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What Merchants Think

Merchants generally appreciate "POWR Pop‑Up & Email Popups" for its user-friendly interface and the supportive customer service team. The tool is especially praised for its customization options and ease of integration with platforms like Shopify. However, some merchants have expressed dissatisfaction due to billing issues despite its overall positive reception.

Key Strengths

User-friendly interface with easy setup and customization options.
Outstanding customer support, frequently mentioned representatives include Richcarde, Mithsou, Luiz Campo, and Irina.
Helpful in increasing customer contact and marketing efforts via pop-ups.
Fast and effective problem resolution by the support team.
Ease of integration with Shopify and other platforms.

Common Concerns

Billing issues, with some users continuing to be charged after cancellation of a paid subscription.
Some merchants felt pressured to submit positive reviews.
Requests for clearer problem explanations for users to be able to resolve similar issues independently in the future.

Final Thoughts

Overall, "POWR Pop‑Up & Email Popups" is well-received for its ease of use and excellent customer service, making it a popular choice for businesses looking to enhance their marketing strategies with pop-ups. While there are some concerns regarding subscription billing, its positive features and responsive support team keep it a strong contender in the market.

Café Monark | Fridge

Apr 11, 2024 on Shopify

Quick support from Richcarde, the employee who solved my issue. I would have liked to know the problem so I could fix it myself later on, but at least I know the support crew is good!

Sol Sister Sport

Mar 20, 2024 on Shopify

We are designers not techies yet are able to use this app and customize it in little time and with no expertise. It was easy to integrate with our Shopify site and works perfectly for our needs. The tech support is also simple to contact and very helpful in confirming that we did it correctly.

Loyal Nine Coffee

Mar 19, 2024 on Shopify

I'm very new to the app, but found it to be very intuitive. When I needed help, Richcarde was there to help me and was fantastic! I would highly recommend this for your online store!

patterntalent

Feb 28, 2024 on Shopify

The app worked fine for some time. I upgraded to paid version for a few months but then got back to the free one. However, the charges continued even after contacting both POWR and Shopify support. On POWR dashboard subscription showed as free, but Shopify settings still had the subscription as active. Contacted the support multiple times, only received offers to upgrade to a more expensive option. They also previously insisted on writing a positive review which i did, because I liked the app initially. Changing the review now. Very frustrated with the experience and time wasted contacting support - with no use. They also refuse to refund the charges that were done after the paid plan cancellation. I had to delete the app.

Leo Ivy & Co.

Jan 25, 2024 on Shopify

Great customer service, knowledgeable and fast. Live chat, Richcarde M. solved my issue immediatley. Great app, used for a few years and will continue using.

Good Faith Cookie Company Gourmet Dog Biscuits

Dec 08, 2023 on Shopify

This app has been a great tool to increase my customer contact. It's easy to use & manage. I've only had one issue & Richcarde provided me with excellent customer service! He resolved my issue completely & has me back fully enjoying my Powr Popup experience!