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Customer reviews: POWR Pop‑Ups & Discount Popup

Develop by POWR.io

Reviews (868)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "POWR Pop‑Up & Email Popups" for its user-friendly interface and the supportive customer service team. The tool is especially praised for its customization options and ease of integration with platforms like Shopify. However, some merchants have expressed dissatisfaction due to billing issues despite its overall positive reception.

Key Strengths

  • User-friendly interface with easy setup and customization options.
  • Outstanding customer support, frequently mentioned representatives include Richcarde, Mithsou, Luiz Campo, and Irina.
  • Helpful in increasing customer contact and marketing efforts via pop-ups.
  • Fast and effective problem resolution by the support team.
  • Ease of integration with Shopify and other platforms.

Common Concerns

  • Billing issues, with some users continuing to be charged after cancellation of a paid subscription.
  • Some merchants felt pressured to submit positive reviews.
  • Requests for clearer problem explanations for users to be able to resolve similar issues independently in the future.

Final Thoughts

Overall, "POWR Pop‑Up & Email Popups" is well-received for its ease of use and excellent customer service, making it a popular choice for businesses looking to enhance their marketing strategies with pop-ups. While there are some concerns regarding subscription billing, its positive features and responsive support team keep it a strong contender in the market.

Minre

Apr 01, 2025  on Shopify

Fijne app, makkelijk in gebruik. Toen ik hulp nodig had van de klantenservice hoefde ik maar enkele minuten te wachten in de wachtrij van de chat en werd ik goed geholpen!

Roots to Fruits Nursery

Mar 31, 2025  on Shopify

Amazing support - an actual human helped me out. How cool is that? 100 stars go out to Mithsou and the rest of the support team.

The Wandering Bee

Mar 24, 2025  on Shopify

Honestly, this was the easiest app to use. I actually WISH other apps would take note on how to make an app user friendly when it comes to design. Super easy to make it look exactly how I like and enough templates on the free version that makes it worth it. Honestly fantastic service too, the person who helped me 'Mithsou' was great and even coded a part of my website for me to make the popup work with my theme. 5 stars.

Psalm 90

Mar 23, 2025  on Shopify

The support were very not helpful. My website required sensative information such as SSN numbers. They told emailed me saying that I couldnt do it. So I went to delete the forms that had the SSN fields, and boom banned from the forms. I got no refund, accused of continuing to make forms, even after I explained I never created I went to remove the other pages that had different forms with the same field, but they continued to threaten me and say I was lying.

4buddiz

Feb 05, 2025  on Shopify

I had an amazing experience with the online support team! They were incredibly helpful, patient, and professional, guiding me through every step with clear explanations and a friendly attitude. No matter how many questions I had, they took the time to assist me without rushing.

BMS Enterprises

Feb 05, 2025  on Shopify

Mithsou had been a great support throughout our pop-up support related queries. Thank you so much for your assistance.

Woof Gang Bakery & Grooming

Dec 17, 2024  on Shopify

The app is user friendly and better customization options than a lot of the other pop up apps I looked into. Mithsou is such a great support person!

Panda Kitchen and Bath

Dec 12, 2024  on Shopify

This app has been very helpful for announcing upcoming events to my clients. I'd specifically like to thank Luiz Campo who helped me make sure my artwork was set up correctly and working how I wanted it to. Thank you Luiz!

Alientech USA

Dec 09, 2024  on Shopify

The interactive chat with Mithsou was very helpful, I look forward to using this tool to increase business. A++

Ladies in stars

Dec 05, 2024  on Shopify

Luiz from the POWR pop-up team was extremely professional and friendly. He quickly resolved the issue with the pop up settings and provided clear instructions . The program is excellent, and the customer support is even better. Than you once again!

Surfinity

Nov 20, 2024  on Shopify

These guys are really nice. Had a support issue, they had to escalate it to a programmer and within minutes the programmer got back to me and started to handle the issue. issue was resolved in less than an hour. 5 star for service. If anyone is having any issue, just reach out and they will take care of oyu.

SOWsocks, LLC

Nov 19, 2024  on Shopify

I would definitely recommend this app for a simple way to create professional-looking pop-ups for the templated website structure in Shopify. The designs elements are easily manipulated, and if you're having a trouble with a feature, their online chat support is very responsive.

aroundsquare

Nov 17, 2024  on Shopify

Richcard is a good customer support to help me to figure out the problem swiftly and he is easy to talk and easilr understand!

Aisol

Nov 17, 2024  on Shopify

Irina was so helpful. She helped me fix an issue that I couldn’t fix for a while! Overall quick response and it was such a smooth process!

Katstorm Photography

Oct 28, 2024  on Shopify

This app and customer service have been exceptional. I initially had a few querks with the form output but Richarde was quick to help fix the issue and very knowledgeable about what I needed to get the desired affect. Thank you very much.

Boobbix Lactation Cookies

Sep 04, 2024  on Shopify

Very good app and useful feature. Tremendous, thorough professional support that helps a lot at any time. I strongly recommend.

InEmergence

Aug 18, 2024  on Shopify

I had an issue and contacted customer service. Arlyne Helped me right away and went above and beyond. Super happy.

XEXYMIX

Aug 12, 2024  on Shopify

I had some trouble setting up my popups and one of the staff named Richcarde was really keen to help out everything I needed. He responded very quickly and I got everything I needed sorted thanks to him.

Leni The Label

Jul 30, 2024  on Shopify

I've only had one issue in the last couple of years and the team were really quick to help. Easy steps to fix the issue and very responsive

Molton Brown UAE

Jul 14, 2024  on Shopify

Irina contributed amazing support to myself and the team for both our UAE & KSA ECOM markets : )

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