POWR: Live Chat

Develop by Shopify

$6.04-$98.99

/ Month

Free plan available

Customer support live chat in real-time w/ Facebook Messenger.

Customizable design

Automated messages

Instant live chat

Custom chat settings

Mobile notifications

About POWR: Live Chat

Launched Dec 01, 2017

Built by Shopify

Address

SOUTH SAN FRANCISCO, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Engage with customers and answer their questions via WhatsApp with ease!

Offer seamless real-time support through WhatsApp, Facebook Messenger, and Telegram with our easy-to-integrate app for Shopify. Customize effortlessly without coding and receive instant mobile notifications for every customer interaction. Automated chat initiation ensures that shoppers get quick responses to their questions, which drives sales and boosts customer loyalty. Enhance your customer support and streamline communication with our integrated chat solution.

Instant live chat with customers in real-time via Messenger, Telegram, WhatApp.
Customize all chat settings like triggers, delay, bubble icon, and button text
Set up an automate personal message upon entering the live chat
Fully customizable design. Set your avatar or image, colors, shape, position

Pros

Provides real-time customer support via Facebook Messenger
Easy installation directly into Shopify without any coding required
Allows customization to match personal branding
Automated chat initiation enhances user experience
Instant notifications to promptly address customer inquiries
Helps in staying competitive, closing more sales, and retaining customers
Customizable chat settings, including triggers, delay, bubble icon, and button text
Option to set an automated personal message upon starting a chat
Fully customizable design, including avatar, colors, shape, and position

Cons

Dependence on Facebook Messenger may not suit all businesses
Potential privacy concerns associated with Facebook's platform
Limited to Shopify integration, potentially excluding other e-commerce platforms
May require continuous active monitoring to respond quickly

Top Helpful Reviews

Tobias Røder Shop ApS

Apr 30, 2020 on Shopify

The app works fine as promised - but the setup is terrible, since you are hooked on your subscription until you manually cancel on the Powr website.

BSAhomegoodies.com

Aug 18, 2019 on Shopify

i am totally new to shopify and using apps this was so easy to install. anxious to see how it effects my fb page

Claribelskincare.com

Jul 27, 2019 on Shopify

Not a good customer service strategy or best practice when not willing to process a prorated refund to an unhappy customer. Customers beware. Know that you love it before you buy it for a year in advance!

furddylove

Apr 05, 2019 on Shopify

easy to instant and set up , can be customise to match your store ,let see how dose it work, happy got have it

The Humped Zebra

Mar 24, 2019 on Shopify

I just installed, it was super simple, and easy to customize. I would recommend. Easy to connect to Facebook.

Dons Custom Apparel

Mar 19, 2019 on Shopify

great app to use for customer support.Nice display Easy Setting /Navigation upon set up .I Would Recommend This app For Install

Black Butique

Mar 15, 2019 on Shopify

I tested this app and it was easy to install. Looks great on my page. Hope this will help my customers get their questions answered timely.

Xsportsrecovery

Mar 14, 2019 on Shopify

Works good so far, took about 10 mins to set up. If any issues I'll update later but so far it seems like a worth while add

The Shop of Many Things

Mar 05, 2019 on Shopify

Not actually Facebook Messager chat, but a popout with a link to start one. Also, when you uninstall it, it doesn't fully remove it and you have to edit the code to get rid of it (after having to search their help centre to find out how)

Aerialrigs - Freestanding Outdoor

Feb 28, 2019 on Shopify

top ***** top ***** top ***** top ***** top ***** top ***** top ***** top ***** top ***** top ***** top *****

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