Reviews: POWR: Live Chat

Name: POWR: Live Chat
Brand: POWR.io
SKU: shopify-powr-chat-app-by-powrio
Rating: 3.8 (18 reviews)

Customer reviews: POWR: Live Chat

Reviews (18)

Overall rating

3.8

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What Merchants Think

Merchants generally find "POWR: Live Chat" to be a functional and easy-to-install app that enhances customer support capabilities. However, there are mixed feelings about the subscription management process and refund policies.

Key Strengths

Easy installation and setup.
Customizable interface to match store aesthetics.
Responsive and helpful customer support.
Effective tool for improving customer interaction on websites.

Common Concerns

Subscription management complications, particularly manual cancellation requirements.
Issues with refund policies, especially regarding prorated refunds.

Final Thoughts

Overall, "POWR: Live Chat" is well-received by most users for its ease of use and customization options. While it offers strong customer support features, potential users should be aware of subscription terms and refund policies before committing.

Tobias Røder Shop ApS

Apr 30, 2020 on Shopify

The app works fine as promised - but the setup is terrible, since you are hooked on your subscription until you manually cancel on the Powr website.

BSAhomegoodies.com

Aug 18, 2019 on Shopify

i am totally new to shopify and using apps this was so easy to install. anxious to see how it effects my fb page

Claribelskincare.com

Jul 27, 2019 on Shopify

Not a good customer service strategy or best practice when not willing to process a prorated refund to an unhappy customer. Customers beware. Know that you love it before you buy it for a year in advance!

furddylove

Apr 05, 2019 on Shopify

easy to instant and set up , can be customise to match your store ,let see how dose it work, happy got have it

Dons Custom Apparel

Mar 19, 2019 on Shopify

great app to use for customer support.Nice display Easy Setting /Navigation upon set up .I Would Recommend This app For Install

Black Butique

Mar 15, 2019 on Shopify

I tested this app and it was easy to install. Looks great on my page. Hope this will help my customers get their questions answered timely.

Xsportsrecovery

Mar 14, 2019 on Shopify

Works good so far, took about 10 mins to set up. If any issues I'll update later but so far it seems like a worth while add

Aerialrigs - Freestanding Outdoor

Feb 28, 2019 on Shopify

top ***** top ***** top ***** top ***** top ***** top ***** top ***** top ***** top ***** top ***** top *****

Nature Reflections

Feb 07, 2019 on Shopify

Very easy set up. I liked that I could customize the colors to match my site! Also, you can upload your own custom photo or use one of their photos.