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Customer reviews: POWR: Live Chat

Develop by POWR.io

Reviews (18)

Overall rating
3.8

What Merchants Think

Merchants generally find "POWR: Live Chat" to be a functional and easy-to-install app that enhances customer support capabilities. However, there are mixed feelings about the subscription management process and refund policies.

Key Strengths

  • Easy installation and setup.
  • Customizable interface to match store aesthetics.
  • Responsive and helpful customer support.
  • Effective tool for improving customer interaction on websites.

Common Concerns

  • Subscription management complications, particularly manual cancellation requirements.
  • Issues with refund policies, especially regarding prorated refunds.

Final Thoughts

Overall, "POWR: Live Chat" is well-received by most users for its ease of use and customization options. While it offers strong customer support features, potential users should be aware of subscription terms and refund policies before committing.

Claribelskincare.com

Jul 27, 2019  on Shopify

Not a good customer service strategy or best practice when not willing to process a prorated refund to an unhappy customer. Customers beware. Know that you love it before you buy it for a year in advance!

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