Reviews: Postscript SMS Marketing

Customer reviews: Postscript SMS Marketing

Reviews (1,194)

Overall rating

4.8

5

26
4
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11

What Merchants Think

Merchants generally have favorable opinions about "Postscript SMS Marketing," with many praising its user-friendly interface and effectiveness in enhancing customer engagement through SMS campaigns. However, there are notable issues related to customer service and billing practices that have significantly impacted the user experience for some merchants.

Key Strengths

Intuitive and easy-to-use interface.
Responsive and helpful customer support with specific praises for staff members such as Mackenzie, Taylor, and Meg.
Strong tools for building and managing SMS marketing campaigns.
Useful features that boost customer engagement and sales.

Common Concerns

Complaints about misleading billing practices and unexpected charges.
Dissatisfaction with automatic contract renewals and cancellation policies.
Mention of poor customer service experiences, particularly regarding billing issues.

Final Thoughts

"Postscript SMS Marketing" is a powerful tool for SMS marketing, frequently commended for its intuitive design and supportive customer service. However, potential users should exercise caution regarding its billing practices and contract terms. Despite some negative experiences, the app remains a popular choice for businesses looking to enhance their marketing strategies.

Tempora World

Apr 25, 2024 on Shopify

At first the platform may seem a little overwhelming because of all the functionality, however it quickly becomes clear that there is no better SMS marketing platform than this. After a couple sit downs, you will begin to appreciate the layout and the customizability. Additionally, the customer service is A1. Taylor is literally the best. I had a very vital (but small in hindsight) issue with my sms list transfer into Postscripts, and when I wrote in the chat, she responded in 10 seconds. Not only that, but she stayed patient with me and workshopped the issue the entire time until it was sorted. That is the type of service you stay loyal to. Give her a promotion.

Shop The Pink Luxe

Apr 11, 2024 on Shopify

Postscript has the BEST customer service!! I sent an email to the support center and received a response immediately. I had follow-up questions and the initial customer service rep (Meg) continued to respond and was so helpful and nice. Highly recommend this app.

Nation Botanics

Mar 24, 2024 on Shopify

Love them. Easy to use and the best customer service! Some of the flows can get a bit complicated to understand (for me) when doing more advanced things - cause there are almost limitless options and customizations to create the best customer experience - but that's were their incredible service comes in to help.

BK DESIGNED

Mar 22, 2024 on Shopify

Had a few questions with starting up my automations and campaigns and Taylor was extremely kind enough to help me out and walk me through it. Everything I needed, she answered or helped with and I was able to fix everything I had issues with. She really went above and beyond. I really enjoy this app and super excited to continue to work with them. moving forward! Thank you again to Taylor and the Postscripts team!

By Jaye Labs

Jan 26, 2024 on Shopify

Customer service on this app is amazing! I spoke with Meg and she helped me fast and easy. She walked the steps with me and made everything happen so quickly. I love this app!

Lala Hijabs

Jan 11, 2024 on Shopify

Just started using the app and already had to use the live chat a few times and their customer service is FANTASTIC. They've helped me set things up and troubleshoot, truly such an amazing app!

Iron Outlaws

Jan 08, 2024 on Shopify

Amazing customer service. I did not set up the automation correctly and after reaching out to support Meg helped me with all of our issues. Was extremely polite walked me through step by step of what needed to be done. Highly recommend