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Customer reviews: Postscript SMS Marketing

Develop by Postscript

Reviews (1,887)

Overall rating
4.8

What Merchants Think

Merchants generally have favorable opinions about "Postscript SMS Marketing," with many praising its user-friendly interface and effectiveness in enhancing customer engagement through SMS campaigns. However, there are notable issues related to customer service and billing practices that have significantly impacted the user experience for some merchants.

Key Strengths

  • Intuitive and easy-to-use interface.
  • Responsive and helpful customer support with specific praises for staff members such as Mackenzie, Taylor, and Meg.
  • Strong tools for building and managing SMS marketing campaigns.
  • Useful features that boost customer engagement and sales.

Common Concerns

  • Complaints about misleading billing practices and unexpected charges.
  • Dissatisfaction with automatic contract renewals and cancellation policies.
  • Mention of poor customer service experiences, particularly regarding billing issues.

Final Thoughts

"Postscript SMS Marketing" is a powerful tool for SMS marketing, frequently commended for its intuitive design and supportive customer service. However, potential users should exercise caution regarding its billing practices and contract terms. Despite some negative experiences, the app remains a popular choice for businesses looking to enhance their marketing strategies.

The Deluxe Pup

Jan 28, 2025  on Shopify

We love Postscript. It's incredibly intuitive, and support is always fast and reliable. Mackenzie is the best and always friendly and understanding to questions I have regarding the platform. We love Postscript! p.s.where can we purchase the BFCM hats?!

The Deluxe Pup

Nov 07, 2024  on Shopify

We love Postscript. So intuitive, and support is always fast and reliable. Thanks, Postscript! p.s.where can we purchase the BFCM hats?!

Nutr

Oct 13, 2024  on Shopify

Great CS and lovely people to work with. PS has a very user-friendly interface that's easy to get around.

Visionary Prophecy

Oct 10, 2024  on Shopify

great app for sms marketing! gives $1,000 in credits for new accounts, very easy to set up everything, and if not there are many tutorials on youtube, and lastly has great customer service!

Nature's Little Secret LLC

Oct 08, 2024  on Shopify

I've used about 4 different sms platforms and I always come back to Postscript. Never leaving!

Reckrare

Aug 28, 2024  on Shopify

Amazing support, easy to use

RhoadsRoast Coffees & Importers

Aug 20, 2024  on Shopify

Postscript is a wonderful SMS app, very sophisticated, and relatively easy to use with their awesome customer support. We had a smaller SMS base before, but now with Postscript, our base is growing, the segments and templates are easy to modify to our messaging, customers can text us back, and the SMS tools are boosting engagement with customers and overall sales. The live chat feature is prompt even for us in the east USA! Onboarding was a breeze and chat support gave us the confidence to develop more campaigns and try new engagement. Taylor in chat support is wonderful!

by Kin Aesthetics

Aug 12, 2024  on Shopify

PostScripts has been such a great app to use. Our customers love the fact that they can easily text us now and as the senior support specialist I SOOOOO appreciate being able to reach out to their support team and be answered so efficiently and with kindness.

ANAMEMERI

Aug 12, 2024  on Shopify

fast customer service. taylor was extremely helpful

Dream Lab

Jul 24, 2024  on Shopify

I highly recommend PostScript. The assistance team is very quick and so helpful! You won't regret it!

Noras

Jun 25, 2024  on Shopify

Awsome

Kin Euphorics

Jun 24, 2024  on Shopify

Even if there is an issue, the Chat Support Team is very quick to help solve your issue! They will natively look into things, not just send articles. Having a second set of eyes is always helpful. Taylor and D are always lovely and a joy to speak with!

4TH SUNDAY

Jun 05, 2024  on Shopify

THE BEST CUSTOMER SERVICE! I was stressed about opening my store and my SMS getting out, but they came through and set everything up for me!

Tempora World

Apr 25, 2024  on Shopify

At first the platform may seem a little overwhelming because of all the functionality, however it quickly becomes clear that there is no better SMS marketing platform than this. After a couple sit downs, you will begin to appreciate the layout and the customizability. Additionally, the customer service is A1. Taylor is literally the best. I had a very vital (but small in hindsight) issue with my sms list transfer into Postscripts, and when I wrote in the chat, she responded in 10 seconds. Not only that, but she stayed patient with me and workshopped the issue the entire time until it was sorted. That is the type of service you stay loyal to. Give her a promotion.

Vida Dura

Apr 12, 2024  on Shopify

Customer service is second to none! Shout out to Taylor!!

Shop The Pink Luxe

Apr 11, 2024  on Shopify

Postscript has the BEST customer service!! I sent an email to the support center and received a response immediately. I had follow-up questions and the initial customer service rep (Meg) continued to respond and was so helpful and nice. Highly recommend this app.

Nation Botanics

Mar 24, 2024  on Shopify

Love them. Easy to use and the best customer service! Some of the flows can get a bit complicated to understand (for me) when doing more advanced things - cause there are almost limitless options and customizations to create the best customer experience - but that's were their incredible service comes in to help.

BK DESIGNED

Mar 22, 2024  on Shopify

Had a few questions with starting up my automations and campaigns and Taylor was extremely kind enough to help me out and walk me through it. Everything I needed, she answered or helped with and I was able to fix everything I had issues with. She really went above and beyond. I really enjoy this app and super excited to continue to work with them. moving forward! Thank you again to Taylor and the Postscripts team!

By Jaye Labs

Jan 26, 2024  on Shopify

Customer service on this app is amazing! I spoke with Meg and she helped me fast and easy. She walked the steps with me and made everything happen so quickly. I love this app!

Lala Hijabs

Jan 11, 2024  on Shopify

Just started using the app and already had to use the live chat a few times and their customer service is FANTASTIC. They've helped me set things up and troubleshoot, truly such an amazing app!

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