Easy to use, good dashboard, efficient and most importantly, actual people for customer service. I am sick of AI chat bots for customer service and that alone is enough for me to stick with PirateShip. We don't have issues often, but if I do have a question or problem, I REALLY appreciate the prompt reply and helpful customer service by humans

I can't imagine shipping without Pirate Ship ... it's easy to enter information, add insurance and both domestic and international labels are generated quickly. I'm able to ship orders from both shopify and etsy and create just one scan sheet to take to the post office with all my packages ... quick in and out at the post! I don't often run into challenges but when I do they are right there to help. great experiences all around for many years now.

Not only is PirateShip the BEST shipping integration partner a business can have, they are one of the BEST companies I’ve ever dealt with. Hands down they have the best customer service of any company around. In an era when so many big companies switch over to Ai & non human support, I can always reach a human at PirateShip. One time on a Sunday night at 7 pm, my payment wouldn’t go through & I was unable to add other payment options due to a glitch. I opened chat up, honestly not expecting to hear anything back until Monday. But an actual person got on chat & fixed the issue within a few minutes on Sunday night. WOW! Their built in process for disputing USPS adjustments is a real time saver. They have helped me with insurance claims a few times too. If I’ve ever had a question or issue (which is rare), they have been super speedy getting back to me. Their integration with Shopify is flawless. I had tried a few other shipping apps in the past & others may be more robust, but this app is easy to use & their customer service is top notch. Oh, and they make every communication with users FUN because they talk like pirates, arrrrghh!

I have been using Pirateship for a few years, and their customer service is outstanding. Their dashboard is easy to use and doesn't lag like other services. What I don't like is that they have increased their prices on shipping. They used to be on par with shopify but now Shopify has cheaper rates than they do. I only use it occasionally now.

Not flashy but super practical. After using Pirate Ship for a while, shipping just feels easier and cheaper overall.

I Love Pirate Ship! for all my shipping needs and my Shopify store. Integration has been seamless, and I've never had any trouble getting in touch with someone from customer service when I've had questions or concerns. Not sure if I can say this here, but cheaper than Shopify shipping!

I have used Pirate Ship for many yaers to send packages worldwide. They are simple to use, have great rates and make my business so much easier. And I love their Simple Export Rate for international packages (under 4 pounds). Their customer service is quick to respond and I am happy to continue using them for my Shopify orders as well as other aspects of my business.

We moved all of our shipping services to Pirate Ship this year. The migration with Shopify was quick, easy and seamless. Tech support is responsive and follows through with your issue. Rates are unbeatable! Thrilled to work with this wonderful service!

Integrating PirateShip with Shopify was quick and painless, eliminating a ton of copy/pasting that would normally be necessary were my accounts not linked, and I know I'm getting competitive rates and an online GUI that's simple to use. The only missing piece of the puzzle however, would be a way for PirateShip to *push* shipping rates into the Shopify checkout path so customers can proactively choose how they want their items sent. Of course this would also need to include things like the ability to add a fixed or variable upcharge for shipping materials and resources, but that's less critical. In short -- if you use Shopify, get this!

Amazing App, Customer Service, and Savings. Pirate Ship has really helped our small business grow, but it does have its limitations. We will continue to use their service as long as we can.

Fantastic App! Reliable Integration, Best Rates, and Effortless Workflow. I’ve been using Pirate Ship long before switching to Shopify, and the ability to integrate the two was one of the main reasons we made the move. The setup process was incredibly straightforward, and syncing our orders took only a few clicks. Since integrating Pirate Ship with Shopify, the experience has been flawless. Orders always sync correctly, tracking information automatically pushes back into Shopify, and customers can receive shipping notifications through Pirate Ship while still being able to view their order status and tracking right from their Shopify account. That level of automation saves time, reduces errors, and helps maintain a smooth customer experience, which we are all looking for. Pirate Ship consistently offers some of the best shipping rates available, and the platform itself is intuitive, fast, and easy to use — from creating batches to printing labels and handling tracking, less off of my plate as a solopreneur. The only improvement I could imagine is being able to use Pirate Ship directly inside Shopify instead of needing to open the Pirate Ship site — but even with that step, the process is still quick and seamless. If you're looking for a reliable, affordable, and easy-to-use shipping solution for Shopify, Pirate Ship is absolutely worth it. I wouldn’t want to run fulfillment without it.

Hey there, just wanted to shout out! Pirate Ship has been our shipping company for years. They are always right there to answer questions, refunding is easy peasy and international is super easy as well. We integrated both shopify and etsy with no problems. Their rates are the best we have found over the years. I would say is you have any questions or fears go directly to Pirate Ship and chat with them about making the switch or integration.

I love Pirate Ship. It's really easy to use, and provides me substantial savings over purchasing shipping, especially for UPS international. It was super simple to get it connected to my Shopify account. It's also pirate themed, which I love.

I love PirateShip and their rates are amazing! I run a small business and ship maybe 1500 to 2500 packages a year. I use primarily UPS and USPS and their rates seem to be fantastic based on what I see. I usually open my Shopify store on one screen and PirateShip on the other. I select labels and print directly from PirateShip. It integrates/syncs with Shopify seamlessly. Delivery dates seem to fairly accurate. Their chat support is also excellent. No complaints here!

Great cheap shipping which integrates well. Seriously, you will be blown away at the rates they quote.

Love using PirateShip for my Shopify store. Integration has been seamless, and I've never had any trouble getting in touch with someone from customer service when I've had questions or had to make an insurance claim.

As longtime Shopify Plus customers who signed up for Pirate Ship via the app store, our shipping was halted without notice. Chat support then demanded a photo of me holding my ID to resolve the issue. Why wasn’t this requirement addressed when the account was created? I have no idea who’s requesting my ID over chat, and this lack of transparency feels unprofessional and concerning.

Pirate Ship offers significant savings on shipping compared to traditional carriers like USPS Retail or UPS. They leverage commercial pricing from USPS and UPS, allowing you to pass on those savings to your customers or boost your profit margins.

Pirate Ship is phenomenal. Simple, easy to use, and great customer service that has always made me smile when talking to them.

Terrible for scale. Never use if your'e an Amazon seller. They send automated messages even after we disabled it, their support is no help. It's risking getting our high volume business banned on amazon and has hurt our customer service. Their customer service actually used be good, now it's outsourced garbage.