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Customer reviews: Pirate Ship: CheapARR Shipping

Develop by Pirate Ship

Reviews (100)

Overall rating
3.9

What Merchants Think

Overall, merchants find "Pirate Ship: CheapARR Shipping" to be a highly beneficial tool for streamlining and reducing shipping costs significantly. It is particularly praised for its affordability and the money-saving opportunities it offers compared to traditional carriers. Many users appreciate the user-friendly interface and the excellent customer service, although there are concerns about support quality over time. However, the app faces criticism for problems during scaling and certain limitations regarding international shipping.

Key Strengths

  • Substantial savings on shipping costs
  • User-friendly interface
  • Outstanding customer service
  • Convenient USPS and UPS commercial pricing
  • No extra charges for labels
  • Ability to integrate with Shopify for easy tracking

Common Concerns

  • Issues with support for high-volume or Amazon sellers
  • Challenges with insurance claims above certain values
  • Potential discrepancies in label cost adjustments
  • Lack of support for Canadian and UK-based merchants
  • Concerns over app integration status with Shopify

Final Thoughts

"Pirate Ship: CheapARR Shipping" is highly regarded for its cost-effectiveness and ease of use, ideally suiting small to medium-sized businesses looking to optimize shipping processes and fees. While the app provides exceptional value through significant savings and friendly support, its ability to scale with larger businesses or offer comprehensive international solutions poses challenges. Still, the app remains a recommended tool for its core functionalities and cost advantages.

Texas Hill Country Olive Co.

Dec 06, 2024  on Shopify

As longtime Shopify Plus customers who signed up for Pirate Ship via the app store, our shipping was halted without notice. Chat support then demanded a photo of me holding my ID to resolve the issue. Why wasn’t this requirement addressed when the account was created? I have no idea who’s requesting my ID over chat, and this lack of transparency feels unprofessional and concerning.

Level Up Beauty Supply

Jul 17, 2024  on Shopify

Does not work with Canada. When you start registration you have to choose one of the US states.

OrnamentallyYou

Apr 18, 2024  on Shopify

Terrible for scale. Never use if your'e an Amazon seller. They send automated messages even after we disabled it, their support is no help. It's risking getting our high volume business banned on amazon and has hurt our customer service. Their customer service actually used be good, now it's outsourced garbage.

Force of Life

Dec 19, 2023  on Shopify

App doesn't allow stores that are shipping from the United Kingdom.

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