Opinew Product Reviews App UGC logo

Customer reviews: Opinew Product Reviews App UGC

Develop by Opinew

Reviews (1,735)

Overall rating
4.7

What Merchants Think

Overall, merchants appreciate "Opinew Product Reviews App UGC" for its robust customer support and comprehensive range of features which many find beneficial for managing product reviews. However, the app seems to have notable stability issues that some users find problematic, impacting its reliability for professional use.

Key Strengths

  • Outstanding customer support, noted for being prompt and helpful.
  • Ease of installation and setup process, often praised by users.
  • Ability to import reviews from other platforms efficiently, particularly valued by users who wish to consolidate reviews.
  • Customizable and comprehensive features that enhance store performance.

Common Concerns

  • Frequent bugs and stability issues impacting user experience.
  • Unexpected costs and a lack of pricing transparency concerning additional features.
  • Some features may be removed unless users upgrade, causing inconvenience.
  • Occasional delays in customer support responses.

Final Thoughts

"Opinew Product Reviews App UGC" is a powerful tool for merchants looking to enhance their e-commerce reviews strategy with its rich features and excellent customer service. However, potential users should be wary of its current stability issues and ensure clear communication with support regarding pricing and features before committing.

Perco

Sep 11, 2024  on Shopify

Great app with a great team! I only wish they had a more though out system for importing reviews when you need a lot of them but they were quick to help out and adapt to our needs when asked and that more than made up for it!

BMJ Europe

Sep 11, 2024  on Shopify

I must say that Adna was amazing in providing customer service. She helped me import products that were initially failing to import. As for the app itself, it is excellent for what you need it to do. A must have for all Shopify stores.

The Healing Touch Shoppe

Sep 09, 2024  on Shopify

Was looking for a solution that would help me import my reviews and this works so well, plus, where I did have an issue with setup, the tech was right there and got me through it very quickly.

Kismile

Aug 27, 2024  on Shopify

The customer service is really good, the shop management really helped me a lot, and the service will make people feel very good about this software!

The Garage Gizmo

Aug 24, 2024  on Shopify

Very easy to use, simple and straight forward. Very good and fast customer service, will be continuing to use them on my website! Thak you for your help Ken!

Andalung

Aug 22, 2024  on Shopify

This is a really great product, I was initially prompted to install failed, I quickly received a response in the live support chat to help me solve the problem. Moreover, this product can import amazon reviews very conveniently, which is very useful for my website. I will consider the paid package for the recognition of products and services.

Watch Mates

Aug 17, 2024  on Shopify

The app doesn't only works really well, their support is next level. You will get response within a couple of minutes and they will help you to solve any problems. 10/10!

MO'OREA

Aug 15, 2024  on Shopify

Fully meet the needs. The app customer service can provide help and answers promptly. Will continue to use this app!!

CABLECRAFT 音光堂

Aug 11, 2024  on Shopify

サポート チームは非常に役に立ち、すぐにセットアップできました。 強くお勧めします! まさに私たちが必要としていたものです。

The Foalyard

Aug 05, 2024  on Shopify

It is fairly easy to import reviews from eBay but I couldn't find a way to import these from Etsy and Trustpilot so I guess the app is unable or the feature is a hidden paid feature. The reviews widget design on the product page is poor and ugly. Trying this after trying the Fera.ai app didn't help as their backend is more intuitive and the frontend design is miles better without the unnecessary "powered by" on the customer reviews widget.

Heliota

Jul 22, 2024  on Shopify

Do not use this app I beg of you. It takes hours just to import even 10 reviews. I don't know how this has a 4.7 rating.

Mac Setups

Jul 15, 2024  on Shopify

This is a great app, they take great care of their customers and respond promptly when I ask. They are also very enthusiastic in supporting me

VEROMAN FIT

Jul 04, 2024  on Shopify

The support team was extremely helpful and it was set up in no time. Highly recommended! I would be happy if support could be provided in Japanese.

Self Care Sunday

Jul 03, 2024  on Shopify

So far so good installation and importing of reviews was straight forward. Customer service was incredibly quick to respond to my request. Plan to keep using service. Will update review if needed but I am happy so far.

My Store

Jun 18, 2024  on Shopify

When I was struggling for uploading reviews on my shopify store, Opinew agent Emira helped me a lot. She was proactively helping me and answered my inquiries. I highly recommend using this app for people who want to import customer reviews to their website

MagniPros

Jun 10, 2024  on Shopify

The team behind the chat is wonderful and very helpful, if you have any issue: they are willing to help your right away in just a few minutes!

Serendipety

Jun 04, 2024  on Shopify

just thought it was funny that my review importer asked for a review, so far very easy to use and very happy with the result. thanks

the-Jerky

Jun 02, 2024  on Shopify

While trying to Import my reviews on to my page I ran into some problems and reached out through their chat system, within Minutes their customer service jumped right on it! some of this stuff is not my expertise so I still couldn't figure it out so they said "let me work on it for a minute and get right back with you" and with in 15 minutes not only did they create an Excel spread sheet specifically for made for me but they even imported it on behalf! I wish everywhere I went had their level of customer service. 10 Stars for this App and their folk taking care of it, couldn't recommend it enough!

The NXT X Store

May 31, 2024  on Shopify

Great tool to use. I recommend Many customization options. Fast response from support. Quick resolution.

REDENTA ONLINE STORE

May 23, 2024  on Shopify

シンプルで使いやすい素晴らしい機能、また問題が発生した際のサポートも迅速で丁寧で親身になってくれる。

Scroll to Top