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Customer reviews: Opinew Product Reviews App UGC

Develop by Opinew

Reviews (1,735)

Overall rating
4.7

What Merchants Think

Overall, merchants appreciate "Opinew Product Reviews App UGC" for its robust customer support and comprehensive range of features which many find beneficial for managing product reviews. However, the app seems to have notable stability issues that some users find problematic, impacting its reliability for professional use.

Key Strengths

  • Outstanding customer support, noted for being prompt and helpful.
  • Ease of installation and setup process, often praised by users.
  • Ability to import reviews from other platforms efficiently, particularly valued by users who wish to consolidate reviews.
  • Customizable and comprehensive features that enhance store performance.

Common Concerns

  • Frequent bugs and stability issues impacting user experience.
  • Unexpected costs and a lack of pricing transparency concerning additional features.
  • Some features may be removed unless users upgrade, causing inconvenience.
  • Occasional delays in customer support responses.

Final Thoughts

"Opinew Product Reviews App UGC" is a powerful tool for merchants looking to enhance their e-commerce reviews strategy with its rich features and excellent customer service. However, potential users should be wary of its current stability issues and ensure clear communication with support regarding pricing and features before committing.

Caffe del Gianni

Jan 23, 2025  on Shopify

Absolutely wonderful team. Unfortunately, the App is very buggy, too many issues appear all the time. The support was great and tried to help all the time, but this doesn't resolve the faulty and buggy App issues. Very sad.. Not recommended for professional use.

Kaffeestudio.at

Jan 23, 2025  on Shopify

Good support, open for new ideas and features. App is stable and fast, fits our needs. Update: 23.01.2025 - Unfortunately the App is not really stable and still has many bugs. The support is great and really trying to resolve issues, but one step forward, two steps back... The App might be good in future, but currently I can't recommend it.

HomeDarlings

Apr 18, 2024  on Shopify

Suport is great. There are a couple things wrong with the app however. When importing reviews it often imports a lot of ratings but not many reviews, yet the quota is still being used. So you set 50 reviews to import but you might only get 13 along with 50 ratings. Yet the 50 ratings and reviews are being deducted from your quota.

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