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Customer reviews: Opinew Product Reviews App UGC

Develop by Opinew

Reviews (1,735)

Overall rating
4.7

What Merchants Think

Overall, merchants appreciate "Opinew Product Reviews App UGC" for its robust customer support and comprehensive range of features which many find beneficial for managing product reviews. However, the app seems to have notable stability issues that some users find problematic, impacting its reliability for professional use.

Key Strengths

  • Outstanding customer support, noted for being prompt and helpful.
  • Ease of installation and setup process, often praised by users.
  • Ability to import reviews from other platforms efficiently, particularly valued by users who wish to consolidate reviews.
  • Customizable and comprehensive features that enhance store performance.

Common Concerns

  • Frequent bugs and stability issues impacting user experience.
  • Unexpected costs and a lack of pricing transparency concerning additional features.
  • Some features may be removed unless users upgrade, causing inconvenience.
  • Occasional delays in customer support responses.

Final Thoughts

"Opinew Product Reviews App UGC" is a powerful tool for merchants looking to enhance their e-commerce reviews strategy with its rich features and excellent customer service. However, potential users should be wary of its current stability issues and ensure clear communication with support regarding pricing and features before committing.

The Pet Jewelry Shop

Jan 27, 2025  on Shopify

I had some installation issues on a second website of ours. The support team was right on it. They had the issue fixed in no time. Highly recommend for the app for functionality and the great support.

Caffe del Gianni

Jan 23, 2025  on Shopify

Absolutely wonderful team. Unfortunately, the App is very buggy, too many issues appear all the time. The support was great and tried to help all the time, but this doesn't resolve the faulty and buggy App issues. Very sad.. Not recommended for professional use.

Kaffeestudio.at

Jan 23, 2025  on Shopify

Good support, open for new ideas and features. App is stable and fast, fits our needs. Update: 23.01.2025 - Unfortunately the App is not really stable and still has many bugs. The support is great and really trying to resolve issues, but one step forward, two steps back... The App might be good in future, but currently I can't recommend it.

Beezix

Jan 08, 2025  on Shopify

Cristian was incredibly helpful in getting the Opinew Product Reviews App set up and running smoothly for my business. He was patient, knowledgeable, and made the whole process much easier than I expected. The app is working great. Highly recommend!

茶久 さきゅう

Jan 08, 2025  on Shopify

不安でしたが、わからない点もチャットで丁寧にサポートしていただきました。

Lindalime

Dec 08, 2024  on Shopify

Great integration, but the best is the support ... always reachable, can solve everything, the best I have ever experienced.

Around Tea

Nov 19, 2024  on Shopify

Customer service is very kind and helpful to me. They solve my problem for a second. Highly recommended! It's exactly what we needed.

Canine Keeps

Nov 17, 2024  on Shopify

Great app for reviews, even better support team! All issues are responded to and addressed promptly.

NorthernGoods

Nov 13, 2024  on Shopify

Good customer service almost 100% of the time, there was one point where it cut off and I had to start with a new customer rep but besides that really well, fast and helped me with my issues

Belena

Oct 24, 2024  on Shopify

Excellent reviews app with Q&A. I would love to see more options in the design UI. 10/10 The app is flawless with many customizable features.

Hair Gain Now

Oct 23, 2024  on Shopify

Probably the best reviews app out there. Paul and the support team are so quick to help. The app looks great with plenty of styles to choose from. I managed to migrate over from Yotpo within 15 minutes, was as simple as uploading a CSV!

Grow Queen

Oct 08, 2024  on Shopify

So far so good - really good customer support which is necessary for an app like this - I think its tremendously valuable to be able to import and use reviews from other platforms it makes the reviews themselves a lot more valuable to be able to use them universally. Great idea

Kidskin

Oct 05, 2024  on Shopify

I am always very happy working with Opinew. Their customer support is great. I use them for all my stores.

Fine Saratoga Ltd

Oct 02, 2024  on Shopify

Opinew is a great app. I had a great on-boarding call with Paul. He was very informative and was able to tell me straight away which features I should be implementing. This app is a great asset to any Shopify store.

Admire Mine

Sep 24, 2024  on Shopify

this app is very helpful the chat helped me out a lot and guide me though step by step on how to change the colour would highly recommend this app

Wellkitch

Sep 24, 2024  on Shopify

Très bonne application pour les commentaires, amazon to shopify ,je recommande, le support est aussi d'une très grande aide !!!

GoodiExpress

Sep 18, 2024  on Shopify

Opinew Product Reviews is the best app and it has excellent service. The process to import reviews was easy and quick and Emira, the support staff from Opinew was very helpful.

shopgueica

Sep 17, 2024  on Shopify

Opinew es súper fácil de instalar y súper fácil de configurar según tus necesidades. También, y esto es lo mejor de todo, es que tienen un chat de servicio al cliente abierto para cuando requieras de asistencia. A mi me atendieron en menos de 2 minutos y Adna, la chica de servicio al cliente que me atendió, resolvió mi duda también en menos de 2 minutos. Mi duda era cómo eliminar las estrellas en la página principal, pero sin eliminarlas en las páginas de los productos. Excelente app y excelente servicio.

WorldCondoms

Sep 16, 2024  on Shopify

Terrible support. Been waiting for help for more than two weeks. Not only the issue wasn't resolved, but the contacted support wouldn't reply for a week.

MPH Services

Sep 13, 2024  on Shopify

Better than Judge.me for sure the support is excellent, was using judge me for 2 years but they started acting up and trying to force me to pay for every little interaction

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