Patch Customer Retention

Develop by Shopify

$295

/ Month

Free plan available 14 Days Free Trial

Every retention and marketing tool you need under one login.

Referral program

Email campaigns

Customer insights

Customer analytics

Text campaigns

Loyalty rewards

Automated customer journeys

Website chat

Text messenger

About Patch Customer Retention

Launched May 03, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Increase revenue with an all-in-one tool that engages, rewards, and retains your customers.

Increase your revenue by bringing your customers back! Patch's automated retention tools make it easy to understand buyer behavior and bring people back, so you make more sales. Features include automated customer journeys, email and text campaigns, website chat, loyalty and rewards, text messenger, review and ratings building, customer analytics and insights, referral program, and more.

Loyalty & Rewards - Reward customer actions like joining email lists.
Customer Analytics & Insights - Understand your customers and their behavior.
Automated Customer Journeys - Automate your retention efforts.
Email & Text Campaigns - Reach your customers how they want to be reached.
Review & Ratings Building - Establish credibility and increase buyer confidence.

Pros

Comprehensive suite of retention and marketing tools under one login
Automated customer journeys streamline retention efforts
Email and text campaigns offer multiple customer outreach options
Loyalty and rewards features help reward customer actions and build loyalty
Customer analytics and insights provide a better understanding of customer behavior
Website chat feature enables real-time customer interaction
Review and ratings building can establish credibility and increase buyer confidence
Referral program to incentivize customer referrals

Cons

Potential for information overload due to the numerous features available
Initial setup of automated tools and campaigns could be complex
Possible increased dependency on the app for all marketing and retention activities
May require continuous monitoring and adjustments to optimize customer journeys
Varied effectiveness depending on the specific business type and customer demographics

Top Helpful Reviews

Greska's Carbon 60

Jan 26, 2026 on Shopify

(posted to warn other businesses): From the moment payment was processed, the app did not work. Immediately after paying, the app redirected only to an error page. It could not be opened, accessed, or used in any way. There was no functionality available at any point. We contacted support and were told the issue would be fixed. After continued communication, they later admitted they could not fix the problem. Despite this, they continued charging us. When we formally requested a refund for an app that never worked and services that were never provided, the refund was refused. Even after requesting the refund, they continued attempting to charge us, forcing us to stop the charges through our bank. This impacted our entire company. Multiple team members experienced the same issue and will be leaving reviews to document this. Additionally, due to Shopify’s review system, we were required to reinstall the app in order to submit this review—forcing us to re-engage with a product we already knew was broken simply to warn others. Charging customers for a product that fails immediately after payment, admitting it cannot be fixed, continuing to attempt charges after a refund request, and then refusing to refund is unacceptable. Based on our experience, this app presents a serious risk for other businesses. I am not one to normally leave lengthy negative reviews. but this is the worst experience i have ever had with a Shopify app.

DanaClaireBooks

Nov 13, 2023 on Shopify

Patch's pricing made it a no-brainer for us to give it a try, and now as our business has grown, Patch has scaled with us. I appreciate that the pricing ensures that we pay only for what we need when we need it. Other marketing platforms had low-cost plans that didn't offer enough or expensive large enterprise plans. Patch's pricing was perfect for the businesses right in between.

Reign Boutique

Nov 09, 2023 on Shopify

The best customer service in the industry. Transition from another platform is seamless. They walk you through everything. You really get the most out of the platform with the use of Email, SMS, and Rewards program being integrated. I was hesitant to use a rewards program and give too much away, but now I see that the return is well worth the rewards given.

Happy Happy Houseplant

May 26, 2023 on Shopify

The customer service team has been incredibly helpful with the transition! The segmentation ability and analytics they provide have changed a lot of how we use email and helped us become much more effective!

Two Roads Hat Co.

Nov 09, 2022 on Shopify

Decided to switch over from MailChimp to Patch. I thought it was going to be a major undertaking but the onboarding and hands-on setup we received from the Patch team was remarkable. Recreating all of our email flows, adding SMS into our strategy, and incorporating new — and in our opinion — much better triggers; it was all well worth the effort. We feel like we have a true system that allows us to have a much more holistic view of our business than we did before. The ability to slice and dice data is also leaps and bounds better than MailChimp and other platforms we have used. Highly recommend Patch and their team!

ThePicklrShop

Aug 16, 2022 on Shopify

Really an amazing app, integration was seamless. We love that it has the ability to email and text our customers from the platform and great rates on messaging. Patch is super easy to use, we can email and text our customers from the same place, their built-in Loyalty program has boosted our retention and onboarding was a breeze with their hands-on support. The team is great and we're super happy so far!