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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,992)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

GladiFit

May 24, 2025  on Shopify

Parcel Panel has made order tracking smooth and professional for our customers. The app is easy to use and integrates perfectly with Shopify. Special thanks to Jessca, who provided excellent support and helped ensure everything was optimized for our store. Highly recommended for any eCommerce business!

Diving Ocean®

May 24, 2025  on Shopify

Bar Stool Home

May 23, 2025  on Shopify

I've just changed from Aftership to Parcel Panel and should have done it a long time ago. You get more features and better service at much better value. Highly recommend!

revers

May 23, 2025  on Shopify

DML France Tactical

May 23, 2025  on Shopify

Simple, efficace et fluide. Service client à l'écoute et réactif. Je recommande 100%

sweaaterlaine

May 22, 2025  on Shopify

Service client rapide et efficace je recommande cette application !

Schweiz Trend Shop

May 22, 2025  on Shopify

OLEVS

May 22, 2025  on Shopify

Hidra Pure

May 21, 2025  on Shopify

Great

Play4Kids.eu

May 21, 2025  on Shopify

amazing

Potenzia

May 21, 2025  on Shopify

Duidelijk en snelle reactie

LIRIO JEWELS

May 21, 2025  on Shopify

Great app so far many thanks

OPULENTE

May 21, 2025  on Shopify

Maison Varsovie

May 20, 2025  on Shopify

Snelle service, aan te raden!

Velocity

May 20, 2025  on Shopify

Very good customer service

FUUMALL

May 19, 2025  on Shopify

Raverro

May 19, 2025  on Shopify

Very nice customer support. Reacts in 2 minutes and helps me with everything I need.

Project Montessori

May 19, 2025  on Shopify

amazing cs support!!!!

Cosi ELLE

May 19, 2025  on Shopify

REMMII

May 19, 2025  on Shopify

Super quick response!

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