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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,998)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Ma boutique Ekzoshopi

Oct 02, 2024  on Shopify

illuminwise

Oct 02, 2024  on Shopify

Perfect assistance

Felimed

Oct 01, 2024  on Shopify

FitTech Spot

Oct 01, 2024  on Shopify

great

SV FOOT

Oct 01, 2024  on Shopify

Nordisk Aura

Oct 01, 2024  on Shopify

Thatch Wears Clothing

Oct 01, 2024  on Shopify

10/10 great app and great customer service

Pure Bath

Oct 01, 2024  on Shopify

Trendyfy

Oct 01, 2024  on Shopify

replying quickly and fast :)

Amelia's KPOP

Sep 30, 2024  on Shopify

awesome

BlackMask Products

Sep 30, 2024  on Shopify

Trendopi

Sep 30, 2024  on Shopify

Perfect

MEEG

Sep 30, 2024  on Shopify

super

RAFBAG

Sep 30, 2024  on Shopify

Very responsive support team, and great app

SKYHIGH.ZILLA

Sep 30, 2024  on Shopify

great quaries response by team

Treasures of my HeART

Sep 30, 2024  on Shopify

The support was great, answered my questions and checked my site just to make sure I had done things correctly. I would recommend this app for anyone

OLIVIA PAISLEY

Sep 29, 2024  on Shopify

cashymart

Sep 29, 2024  on Shopify

Amazing app fully satisfied with parcel panel and also have many feauters and a great customer support recomended to others

Fabulosity And Beyond

Sep 29, 2024  on Shopify

The Shower Head Store

Sep 29, 2024  on Shopify

Only started using it a few days ago but so far it looks super helpful, especially the Gorgias integration. That'll save our CX team a lot of time looking up shipment updates.

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