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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,992)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Mergilo

May 30, 2025  on Shopify

Bad Boys Depot

May 29, 2025  on Shopify

Amazing service by Cecilia!!

Eviora Luxe

May 29, 2025  on Shopify

Great app + Good customer service!

Chic Melbourne

May 29, 2025  on Shopify

Ana Melbourne

May 28, 2025  on Shopify

Customer service was very helpful in answering each of my questions. Thank you.

Maviere

May 28, 2025  on Shopify

very fast and efficient

Kafibo

May 28, 2025  on Shopify

BrettBe

May 28, 2025  on Shopify

Excelente atendimento e suporte! ferramenta muito util

Rippl Impact Gear

May 28, 2025  on Shopify

GEN

May 28, 2025  on Shopify

Great first impression and integration. So far way better than aftership

Olyneia

May 28, 2025  on Shopify

The app works perfectly once everything is set up. Special thanks to Zessa from support — she helped me quickly and efficiently customize my tracking page buttons. Clean interface, great parcel tracking features. Highly recommended! — Frédéric, Olyneia®

Outdoor Vision 360

May 27, 2025  on Shopify

montcalia.ch

May 27, 2025  on Shopify

Schneller Support!

辰思易学社

May 27, 2025  on Shopify

The customer service team is highly responsive and gives precise solutions. The interaction was pleasant, and the Lady was exceptionally courteous.

Terraluma

May 26, 2025  on Shopify

Top support client.

Evs Black Fashion House

May 26, 2025  on Shopify

Langer Mon Bébé

May 26, 2025  on Shopify

Cendrier-france

May 26, 2025  on Shopify

Puppyfy™

May 25, 2025  on Shopify

I recently had the pleasure of interacting with Donna from the customer support team, and I must say her assistance was absolutely exceptional. As a new Shopify store owner, I was struggling with several complex configurations in the app that were causing me significant frustration. From the moment Donna picked up my support ticket, her approach was both professional and remarkably personable. She patiently walked me through each configuration issue one by one, explaining everything in clear, easy-to-understand terms without ever making me feel inadequate for not knowing these things. What impressed me most was Donna's genuine commitment to solving my problems. Rather than providing quick, generic responses, she took the time to understand the specific needs of my store and offered tailored solutions that perfectly addressed my concerns. Her technical knowledge was impressive, but it was her ability to translate that expertise into actionable steps that truly made the difference. Throughout our interaction, Donna remained incredibly responsive, following up proactively to ensure that all my issues were resolved to my complete satisfaction. When one particular configuration proved especially tricky, she didn't give up but instead researched alternative approaches until we found one that worked perfectly. Thanks to Donna's exceptional support, my store is now running smoothly, and I feel much more confident managing the platform moving forward. She has single-handedly transformed what could have been a negative experience into a glowing testament to your company's commitment to customer satisfaction. If every support team had someone like Donna, the e-commerce world would be a much happier place! I will absolutely continue using this app and would recommend it to anyone based on this support experience alone.

Eskushop

May 25, 2025  on Shopify

Uygulama çok başarılı, kullanımı basit ve işlevli, ücretsiz olması çok iyi, müşteri desteği pazar günü bile çalışıyor, bu mükemmel hemen yardımcı oluyorlar teşekkürler

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