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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,992)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Sev. Mills

Jun 16, 2025  on Shopify

Salt Skins Swimwear

Jun 15, 2025  on Shopify

Excellent customer service and a great app! Helps us with customer concerns about their shipping.

VonBon.uk

Jun 15, 2025  on Shopify

Bireyo

Jun 14, 2025  on Shopify

Thank you Kelly, you solved the problem very fast.

Jada

Jun 14, 2025  on Shopify

Great help from Sezza

QuickpickX

Jun 14, 2025  on Shopify

HausStylee

Jun 14, 2025  on Shopify

Amazing app and even better support! ParcelPanel is super easy to set up, looks great on the storefront, and does exactly what it promises. The customer service (especially Cecilia) is incredibly helpful and fast — they even increased my free quota without asking. Highly recommended for any dropshipping store, especially within the EU. Thanks a lot!

NuLyfe

Jun 14, 2025  on Shopify

GT World of Beauty International

Jun 13, 2025  on Shopify

Good App and convenient support!

sincereluxshop

Jun 13, 2025  on Shopify

回答及时 详细

Nessiha

Jun 12, 2025  on Shopify

Parcelpanel with Jessca are the winning combination

SOIN -TECH

Jun 11, 2025  on Shopify

Merci à Kate de Parcel Panel pour son accueil chaleureux, en souhaitant faire un bon parcours ensemble.

Coeur de Chat

Jun 11, 2025  on Shopify

ANJARA Maroquinerie innovante alternative au cuir et sacs en raphia

Jun 10, 2025  on Shopify

Very good. Support team is very reactive and very helpful! Keep going

Vessels

Jun 10, 2025  on Shopify

YLANG STORE

Jun 10, 2025  on Shopify

top

Puppy To Pro Shop

Jun 10, 2025  on Shopify

Luxlane

Jun 09, 2025  on Shopify

INFRAHEAL AU

Jun 09, 2025  on Shopify

Excellent features and customer service is super helpful

Chris&Sam/Shop

Jun 09, 2025  on Shopify

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