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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,988)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

PowerLight

Dec 17, 2024  on Shopify

CONFIDENT THREADS

Dec 17, 2024  on Shopify

Aliztore

Dec 17, 2024  on Shopify

RS Engraving

Dec 17, 2024  on Shopify

Had a few issues with Royal Mail Uk tracking. support were responsive and the issue seems to have been fixed apart from that the app has been great and has a good feature set which helps with customer satisfaction

AMDOR

Dec 16, 2024  on Shopify

YOGAYU

Dec 16, 2024  on Shopify

Großartige App und netter Support

Nutri Intact Soulfoods

Dec 16, 2024  on Shopify

Jessca was phenomenal!!! Thank you so much

MIKEYP

Dec 16, 2024  on Shopify

customer service is amazing answering your question fast professional and will give you extra assisted help when or if needed

Arthur & Blanche London

Dec 15, 2024  on Shopify

great

Bearesteps.com

Dec 15, 2024  on Shopify

Joyeenails

Dec 15, 2024  on Shopify

They are always available to help as soon as possible.

RS Engraving

Dec 15, 2024  on Shopify

good UNLESS you get to a peak period like Christmas, like others users orders have not updated in days. now when I get in touch with support im told its been escalated we will keep you informed - I personally feel that they are waiting because in 7 days the issue will self finish as the peak period ends I expect better from a paid service, and unless I get very good assurances this will be my last 'peak period' with this app

オリジナルUSAノベルティー名入れグッズ製作専門店・DIGGIT(ディギット)

Dec 15, 2024  on Shopify

App works great. But it sometimes misleads tracking number with wrong carrier. I had to ask contact support every time to correct them. I hope there is a feature that store end can revise carrier by ourselves. Other than that, customer support was fast enough and always solve my issues. Thank you for your help.

LÉTHARGIC Shop

Dec 14, 2024  on Shopify

Plushie Produce

Dec 14, 2024  on Shopify

So far, I'm very pleased with the app. I had a question and customer service responded very quicky and solved my issue.

GeekLifeDigital

Dec 13, 2024  on Shopify

Very good

Farfallarossa

Dec 12, 2024  on Shopify

Moda Venezia

Dec 12, 2024  on Shopify

Iron-Bulls

Dec 11, 2024  on Shopify

Climaprime

Dec 11, 2024  on Shopify

Servizio clienti perfetto!

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